Patient Care Medical Assistant
Resume:
Shakelah Odom
Aubrey, TX *****
********.****@******.***
Professional Summary
Attain a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with others. Authorized to work in the US for any employer
Work Experience
Patient Care Advocate
Walgreens Boots Alliance-Frisco, TX
October 2024 to January 2025
taking inbound calls to assist patients with scheduling delivery for special medication. Updating account information as needed.
Transferred calls to appropriate departments.
Certified Medical Assistant
Northwestern Medicine-Bucktown, IL
June 2023 to December 2023
CMA responsible for ensuring efficient patient flow through the clinic; maintaining neat, clean and safe patient care areas; provides direct and indirect patient care, performs laboratory and other testing, and may assist with clerical functions. Worked for one doctor, assisted with other doctors as needed. Primary care setting working with Adult and Pediatric patients. Responded to patient messages and/or forwarded them to appropriate staff.
Certified Medical Assistant
Rush University Medical Center-Chicago, IL
March 2023 to May 2023
Currently work 4, 10-hour shifts at the Rush Cancer Center. Take patients vitals and room the patients to be seen by provider. Clean rooms and make sure they are stocked at the end of the day. Work individually with a MD in either Pod A-D. I specifically work in Dermatology on Wednesday and every other Friday. Unemployed
currently unemployed-Chicago, IL
July 2021 to March 2023
During this time I had just had gotten pregnant, and the pregnancy was high risk, I took some time off to maintain my health for baby and I. Completed schooling for Medical Assistant & did my externship. Completed my exam January 2023.
Administrative Assistant
Insight Global-Chicago, IL
March 2021 to July 2021
I worked for University of Chicago Hospital in the Hematology/Oncology Department reviewing specimens from third party phlebotomist before sending to lab. The specimens were collected from the patient from their home.
Patient Registration Specialist I
Ann & Robert H Lurie Children's Hospital-Chicago, IL April 2018 to March 2021
Patient Registrars collect patient information and complete a variety of administrative duties, such as verifying insurance, managing admissions and discharges, arranging for transfers, providing required information to medical staff, entering information into computer databases, and presenting hospital policies to patients.
CNA - Certified Nursing Assistant
Symphony Care Network-Chicago, IL
September 2017 to November 2017
Worked under the direction of a RN. I did overnight, and I was responsible for checking, turning and assisting patients every two hours. I also had two-three patients I was responsible for getting up and dressed by the end of shift. Provided water for each patient who was able to have it and answered call lights throughout the shift.
Certified Nursing Assistant (CNA)
ResCare Community Living-Champaign, IL
February 2017 to July 2017
9a-9pm shift home care. One client who was a quadriplegic, I worked we one RN 3 days a week. I was responsible for brushing his teeth and assisting with baths, cleaning and making his bed after he got up and doing his laundry. I assisted the RN with his exercises and sat by near feedings. Every Tuesday we took our client outside to the movies or park for fresh air. CNA - Certified Nursing Assistant
HEARTLAND HEALTHCARE-Champaign, IL
August 2016 to March 2017
Worked overnight shift under the direction of a RN. Provided activities of daily living by assisting with ambulating, turning, and positioning patients; and providing fresh water and nourishment between rounds. Chart online after each task was completed. Certified Nursing Assistant
Eagle's View-Rantoul, IL
June 2016 to August 2016
Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals. Chart online after each task was completed. Customer Service Representative
AT&T-Rantoul, IL
March 2016 to May 2016
• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Impact the company bottom line by problem-solving and turning frustrated clients into repeat customers
Certified Nursing Assistant
Bickford Assisted Living & Memory Care-Champaign, IL January 2016 to May 2016
Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals. Chart online after each task was completed. Cleaned the kitchen after patients were put to bed. Assisted with laundry and putting clothes away for patients. Customer Service Representative
Maximus Call Center-Chicago, IL
December 2014 to December 2015
AppleOne
• Answers incoming customer calls regarding enrollment services, questions, and general client concerns
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Impact the company bottom line by problem-solving and turning frustrated clients into repeat customers
Receptionist
Parkshore Estates Nursing & Rehabilitation Center-Chicago, IL December 2014 to August 2015
First person of contact. Responsible for answering calls, directing customers or clients to the right departments or extensions, and answering any questions people have when they contact your business. Gave out visitor passes. Watched for elopement patients. Overseeing clerical tasks, such as sorting and sending mail, maintaining files, taking, and delivering messages, and ensuring the office runs smoothly. Worked Under the direction of the building Director. Education
Associate in Medical Assisting
South University_Savannah Online-Savannah, GA
April 2020 to January 2023
Associate in Psychology
Parkland Community College-Champaign, IL
August 2011 to May 2013
Skills
• CPT coding
• Medical office experience
• ICD-10
• Blood sampling
• Patient monitoring
• Memory Care
• Hospital Experience
• Patient Care
• Venipuncture
• Energetic and motivated Patient Registration Specialist who is highly organized and skilled at balancing the needs of clients in both medical and personal capacities. Assertive and adaptable professional who can effectively multi-task in challenging situations and meet critical deadlines. Microsoft Office, Microsoft Office (5 years), Computer Skills, Computer Skills (5 years), Communication (10+ years), Telephone Etiquette (5 years)
• Medical Office Experience
• Caregiving
• Clerical Experience
• Epic
• Anatomy knowledge
• Phlebotomy
• Phone triage
• Medical Records
• Medical Scheduling
• Vital Signs
• Primary care
• EMR Systems
• Insurance Verification
• Triage
• HIPAA
• Nursing
• Documentation review
• Office experience
• Medical Terminology
• Customer service
Certifications and Licenses
Certified Clinical Medical Assistant (CCMA)
January 2023 to January 2027
CNA
BLS Certification
CPR Certification
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