Customer Service Office Manager

Sonya Tibbet

Summary

Skills

Experience

PO Box 239, Pisgah Forest, NC 28768

828. 606. 1128. *********@*****.***

Highly motivated, creative and versatile with 10 yrs experience as a convenience store manager as well as 8 yrs experience as Office Manager. Especially skilled at customer service, team leadership and analytical problem solving.

Managed staff training program to ensure workforce skills aligned to corporate goals. Interpreted monthly financial statements and researched computer and billing errors. Handled all AR/AP, Payroll and Bookkeeping. Interviewed, hired and fired staff. Accomplished in Word, Excel, Outlook, POS, and a large variety of specialized computer programs.

Education

Apr 2020 to

Present

Jan 2017 to

Apr 2020

Nov 2015 to

Jan 2017

Jan 2009 to

Nov 2015

Supervisor, Lowes,

Started as a cashier in Lawn & Garden, moved to Customer Service/ Returns. Promoted to Head Casher, then Promoted to Fulfillment Lead. Move from the store to XDT a MDA, promoted to TeamLead then promoted to management as a Supervisor.

Stayed at home to care for father with Dementia.

Dispatcher/Professional Driver, ART/First Transit

Highly organized employee, with extensive administrative experience in various dispatching roles that require effective communication skills: Listening, multitasking, prioritization and problem solving skills. Microsoft Windows, Data entry. Cash handling. Daily Balancing of Reports. Safely operate Transit Bus with on-time pick-ups. Strong customer service skills. Professional Driver, JB Hunt, Interstate

Operated truck in a safe and professional manor on public highways and at various job delivery sites. 100% compliant with company and DOT regulation. Perfect driving record. Accurate record/bookkeeping. Nov 2000 to

Dec 2008

Office Manager, All Transmissions

Preformed all Bookkeeping operations. Designed various business tools for company. Did state and federal taxes including payroll. Complete customer service. Handled large amount of cash. Scheduled appointment.

Apr 1997 to

Dec 2008

Corporate Manager, ARCO AMPM/BP West Coast

Regional training manager. Regional Safety Manager. Managed up to 30 employees. Hired, disciplined and fired employees. Complete daily operation for high volume store. Customer service. Cash Handling. Balanced daily reports. Inventory. Gave presentations to employees, peers and executives.

VOLUNTEER EXPERIENCE

Camp Nurse, Special Olympics, Youth Soccer, Family Service Fund Raiser, Brother Wolf, Humane Society, Currently Breed & Rescue French Bulldogs

Sept

1991-1993

Business, New York University

Sept

1989-1990

Business/Nursing, University of Washington

Mar

1986-1988

Nursing, Skagit Valley College

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