Supply Chain It Support

SUMMARY

EXPERIENCE

OMAR CÁRDENAS

As a dynamic professional with a diverse background in IT engineering, commercial consulting, and sales, I am eager to bring customer-centric approach. I am passionate about leveraging technology to drive business success and foster growth. Joining Owner, Hi Tech Solution Jun 2018 — Oct 2024

Matamoros, Tamaulipas Mexico.

Diagnose, repair, maintain and upgrade all hardware and computer equipment for several local business offices. Private consultancy on network infrastructure (cat5 & cat6 cable) Sale of computer equipment.

Installation and setup of surveillance cameras.

Provide support to customers on hardware and software issues. Successfully launched and scaled a pro table business from scratch. Achieved 150% revenue growth within the rst year of operation. Developed innovative marketing strategies that boosted brand visibility. Built a loyal customer base, increasing repeat business by 40%. Implemented data-driven decision-making to optimize performance. Established strong vendor relationships, improving supply chain reliability. Consistently exceeded sales targets, achieving top industry rankings. IT Engineer, Porta Systems /Tii Technologies May 2016 — May 2018 Create user guidelines and manuals and train employees in the IT environment. Manage, update, and track purchase orders of IT equipment. Resolve software and hardware problems and take user's feedback. Manage monthly reports on services attended on user's workstations. Work with Department managers in planning new employees pro le, computer equipment and network needs. Schedule technical startup for installation, maintenance and repair of equipment. Perform installations, requirements analysis and compatibility review. Perform setup and maintenance of networking systems on site. Resolve and document software, hardware, network, telephone and connectivity problems. Support users local and remotely on a daily basis and troubleshoot wireless devices, hardware and other peripherals. Handle the tasks of assisting clients in installation, configuration and testing of complex hardware and software tool. Commercial Business Consultant, Telum de Mexico Dec 2014 — May 2016 Analyze IT requirements within companies and giving independent and objective advice on the use of IT services. Presents facts and information to negotiate mutually acceptable solutions. Cultivates, develops and manages strong, lasting customer relationships at more senior management level. Play a central role in defining the scope of projects, understanding a customer's issues/problems, and conceiving customer deliverables. Attend customers' needs regarding Optical Fiber, VoIP phone lines, Private IP address. Act as on-site advisor to customer and Telum team members. Review financial statements, evaluate competitors, and analyze business practices. Attend companies to become more pro table by cutting costs and improving eficiencies within IT infrastructure. Executive Salesperson, Telum de Mexico Dec 2012 — Nov 2014 Attend customers' needs regarding voice, video and data regarding their needs. Developed key client relationships, boosting retention by 40% Negotiated contracts that enhanced pro t margins by 25% Utilized CRM tools to streamline sales processes and improvement. Sales Representative

2553 25th AVE N. St. Petersburg, FL 33713

omar.cardenas03 gmail.com 727-***-****

your team would be an exciting opportunity to contribute to innovative solutions and achieve shared goals. my expertise to your team. My experience as an owner and IT support engineer has honed my problem-solving SKILLS

LANGUAGES

HOBBIES AND INTEREST

IT Support Engineer, Kongsberg Interior System Sep 2008 — Jan 2013 Add, remove, or update a user account information within the Active Directory. Add, remove, or update an email account within the Microsoft Exchange Console. Add, remove, or update a user account for the Tress system for payroll. Manage, reset, and oversee virtual servers remotely using VMware Console. Apply operating system updates, patches, and configuration changes periodically. Perform weekly backups. Support databases for Tress, software use for payroll by Accounting and Human Resources. Deploy and create images with Acronis and Ghost Servers. Inventory of hardware on Matamoros and Reynosa sites. Apply Kan-Ban system for printer s toners to prevent printing issues, especially payroll. Evaluate, quote and purchase desktops, laptops, peripheral equipment, and software. Anticipate communication and networking problems and implement preventive measures. Establish and perform maintenance programs following company and vendor standards. Maintain confidentiality with regard to the information being processed, stored or accessed by the network. Responsibility for documenting the configuration of the system.

Technical Support via Helpdesk tickets. Create, assign, follow-up IS&T tickets. Configure and assign Inter-tel digital and analog phone lines. Install, configure, and maintain desktop and laptop computers. Maintain site licenses for department/organization. Install, and maintain le servers, Ethernet networks, network cabling, network printers. Investigate user problems, identify their source, determine possible solutions, test and implement solutions. Anticipate communication and networking problems and implement preventive measures. Establish and perform maintenance programs following company and vendor standards.

Executive Salesperson, Nextel de Mexico Jun 2006 — Jun 2008 Direct sales. Customer service. Attend user's needs regarding phone service. English Teacher, PIEP de Matamoros Jun 2006 — Jun 2008 Teach English as a second language to students of 4th, 5th, and 6th grade. Follow-up on academic calendar and prepare classes with it. Participate in school events. Make academic drills. IT Technician, P.A.T.x de Matamoros Jul 2003 — May 2006 Matamoros, Tamaulipas, Mexico

Expertly resolved 95% of technical issues on first contact. Streamlined IT support processes, boosting efficiency by 30%. Implemented proactive maintenance, reducing downtime by 40%. Trained staff on new technologies, enhancing productivity by 25%. Managed network security, preventing breaches and data loss. Upgraded systems, improving performance and user satisfaction. Developed user-friendly documentation, reducing support requests. Collaborated with teams to align IT solutions with business goals. Executed successful software rollouts, ensuring seamless transitions. Provided exceptional customer service, earning a 98% satisfaction rate. Universidad ICN 1999 — 2003

Bachelor of Science, Information & Technology Matamoros, Tamaulipas, Mexico Problem solving Teamwork

Analytical thinking Sales

Customer service Vision & planning

English Spanish

Play lead guitar in a local rock and blues band Spend time with family. EDUCATION