Customer Service Front Desk

Ronnie L. Anderson

**** **** **** ******, *********, Ohio 44127- 202-***-**** - ********@*****.*** Summary ofQualifications

•Approximately 34 years of experience with theUnited States government

•Approximately 20 years supervisory experience

•Possess the ability to successfully manage multiple tasks

•Possess effective presentation, verbal and written communication skills

•Demonstrates enthusiasm and positive chemistry in office atmosphere

•Highly motivated and result driven professional with superb leadership skills

•Effective in establishing and maintaining productive relationships with internal and external clients/customers

Professional Experience and Accomplishments:

Supervisory Experience:

*Attended staff and training sessions for ongoing updates in the Administrative Support field and updated procedures and guidelines as mandated by CEO instruction

•Adhered to all policies and regulation standards in delivering professional customer service, including telephone etiquette, also followed prescribed customer service problem resolution procedures

•Provided direction to a staff of 26 employees at (DFAS-Cleveland) efficiently

•Aligned staffing with workflow requirements

•Directed operations in collaboration with senior management from multiple departments

*Trained, supervised and evaluated staff, motivating each subordinate to strive for higher levels of professional development.

Security and Exchange Commission (SEC) - Contractor A+ Consulting Incorporated

Washington, DC

Mr. David Harrington 585-***-****

2023-Present: Xerox printing assistant. Responsible for printing documents for legal attorneys to present in court during legal proceedings. Assists the Xerox team in completing daily tasks relating to agency department heads.

Rise Hotel – McLean, Virginia

Front Desk Lead

Mr. Walter Stanley 571-***-****

2021-2023: Responsible for check-in of new arrivals, check out departing guests, collection of room balances, reporting to management any issues relating to customer service and/or housekeeping issues. Prepared reports and assisted with security details during shift. Trained new staff members. Proficient with the Yardi system to perform front desk duties. My teamwork efforts promoted an efficient and motivated front desk staff pleasing to visitors from around the world. Crosstown Shipping and Supply Company - Alexandria, Virginia (PT) Owner: Mr. Papa Seye 703-***-****

2018 - 2021: Shipping and receiving packages for customers on a daily basis. Provides packing and shipping services/supplies upon request. Other services provided: facsimile and copying services; scanning service, color printing, custom rubber stamps. UPS-FEDEX-DHL-USPS-Air Cargo and Freight Services. Responsible cashier and copier technician during operating hours. Made cash deposits nightly for the company, maintained accurate cash balances monthly reporting to the owner of the company. Staples Incorporated - Alexandria (Mount Vernon), Virginia (PT) Supervisor: Mr. Michael Skelton 2016- 2018: Service customers copy and imaging orders daily. Knowledgeable of the design programs to create specialized business cards, posters and banners ordered by vendors and customers. Provided shipping service for UPS, assuring al packages were properly labelled and tracked. Other services provided: facsimile, scanning documents, designing custom rubber stamps for executives and professional clientele, laminating services and poster/banner design upon request. Responsible cashier and copier technician during peak operating hours. Made recommendations and implemented policies that saved the company revenue during the employment with Staples. Overseas PrivateInvestment Corporation - Washington, D.C. Supervisor: Mrs. Lena Paulsen 2006-2012: The Overseas Private Investment Corporation (OPIC) is an integral government agency that assists third world countries globally with government subsidized financing and supports the upgrading of the infrastructure of these underdeveloped countries. I served as the agency Security Manager. Initiating and processing background investigations for potential government new hires and submitting them via secure portal to (USAID; the results of the background investigations ultimately determined the applicant's eligibility to be hired as a government employee. I supervised four General Schedule (GS) employees and one college intern. My responsibilities included howbeit not solely limited to the following areas: Interviewing applicants for vacant positions in the Administrative Support Services Branch Pre-screening potential new hires via the Standard Form (SF) 86 Supervised and advised agency employee's regarding current security standards and evacuation procedures in the event of an incident or emergency

•Supervised the agency's Facilities Management Program

•Served as the Contracting Officer Technical Representative (COT) directly overseeing 17 outsourced contracts

•Supervisor of the incoming and outgoing mall processing unit

•Supervised the agency CEO's transportation schedule (timely pickups/drop offs)

•Provided and maintained superb customer service relationships with staff and contractors

•Worked diligently with theH Human Resource Director and the AFL-Union Officers to support and maintain a fair and equitable work environment for staff Granted a Top-Secret security clearance in March 2007 Retired December 31, 2012 after serving over 34 years in government service Defense Finance andAccounting Service Center, Cleveland, Ohio Supervisor: Mr. Kevin Hart 1992-2006: Defense Finance and Accounting Service (DAS) is a vital support to active and retired military service members and their dependents. DAS-Cleveland is one of the largest military accounting institutions in the United States with a staff of over 1200 employees. During my tenure at the DFAS-Cleveland Center I served as Retired Pay Clerk; Lead Customer ServicePay Technician,Mail Processing Supervisor; Chief Security Manager and Assistant Safety Officer. I supervised a staff of twenty-four employee's as mail center supervisor and three employees' as DAS Security Manager.

Duties and responsibilities included but not limited to the following areas:

• Indoctrinated new hires of the agency's security standards and procedures

• Pre-screened potential new hires to determine employment eligibility

• Answered telephone inquiries from active, retired and military dependents

•Served as a problem resolution expert for complex pay and allowance problems

•Processed 125k retired pay checks issued to retirees and their dependents

•Assigned and approved work schedules and leave requests

•Timekeeper

*Received several occupational service awards

*Assisted the DAS Safety Officer during scheduled emergency drills with the sate and orderly evacuation of employees

Served in the United States Navy active duty honorably discharged. Educational background:

East High school Graduate

- Matriculated @ Akron State University

Matriculated @ Cleveland State University

- Military Training Institutions (certificates awarded) References will be provided upon request.

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