Customer Service Call Center

SCOTT LINDSTROM

PROFILE

I am seeking employment in a Customer Service role.

My life experience has focused on personal contact through sales, customer service and issue resolution. I was a business owner for 15 years, and in corporate management for 11 years.

In 2015 I scaled back. I have included my Customer Service positions in this resume.

I have a disability that limits my travel; a part-time remote position in Customer Service is my goal.

There is more to my story. A 5-minute phone chat will let us know if we are a good match.

Thank you for your consideration.

CONTACT

PHONE:

253-***-****

EMAIL:

*********.******@*****.***

HOBBIES

Music

Cooking

YouTube Channel – The Tiniest Kitchen in Puyallup

CALL CENTER WORK EXPERIENCE

Regents Blue Cross, Tacoma

Inbound calls from Members, explanation of benefits, claim resolution. Outbound calls to providers for claim information

Expedia.com, Tacoma

Inbound calls, hotel and airline bookings

Comcast, Fife

Sales, service, technical support, retention.

State Farm Insurance, Tacoma

Licensed Insurance Claims Adjuster. Inbound calls from insured filing auto insurance claims. Outbound calls to body shops, wrecking yards and other auto service providers

GENERAL EXPERIENCE

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Extensive background in customer service, both in person and over the phone

4 years’ experience in Call Center environments

Better-than-average understanding of medical procedures, HIPPA parameters, medical terminology

Familiar with and empathetic to special aspects of medical customer service through work in claims at Regence Blue Cross

Contact this candidate