Customer Service Assistant Store

HARMANDEEP

KAUR

Coquitlam, BC

604-***-****

*****************@*****.***

SUMMARY

Dynamic and results-driven professional with a proven track record in management, possessing excellent organizational and leadership skills. Experienced in overseeing operations, ensuring efficiency, and driving team performance. Proficient in customer service, inventory management, and employee training.

WORK EXPERIENCE

Assistant Store Leader 7-Eleven Canada, Port Moody, BC JUN 2023 - PRESENT

• Assist in recruiting, training, and supervising store staff, fostering a positive team environment, and providing guidance and support to ensure high performance.

• Ensure high standards of customer service by addressing customer needs, resolving complaints, and maintaining a welcoming store environment.

• Oversee inventory control procedures, including ordering, receiving, and stocking merchandise, and conduct regular inventory audits to minimize shrinkage.

• Assist in achieving sales targets and profitability goals by implementing effective merchandising strategies, monitoring sales performance, and identifying opportunities for improvement.

Shift Manager TYGO Enterprises aka McDonald's, Port Coquitlam, BC APR 2021 – JUN 2023

• Orchestrated daily shift planning, fostering team morale through energetic huddles, and monitored performance to meet organizational standards.

• Ensured adherence to food safety protocols, managed cash positions, and facilitated bank deposits.

• Managed labour allocation based on sales targets, delegating tasks effectively to meet goals.

2

EDUCATION

Associate of Arts: Applied Social Sciences and Humanities Alexander College - Burnaby, BC

JAN 2021 – DEC 2022

Bachelor of Business Administration (BBA) Chandigarh University - Mohali, Punjab, INDIA

MAY 2017 – APR 2020

SKILLS

• Critical thinking and problem-solving

• Complaint resolution

• Attention to Detail and Data Accuracy

• Customer Service and Relationship

Building

• Proficient in Office 365

• Professionalism and strong work ethic

• Effective communication with clients

• Decision-making and Time management

CERTIFICATES

• Emergency First Aid for Industry certificate

• Safe Check Food safety certification

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