Customer Service Representative
Resume:
OBJECTIVE: Focus on customer relations and team leadership.
About Me
Work Experience
July 19, 2011 to October 10, 2023
Bell and Valet Dispatcher
Aulani, Disney Resort and Spa
Working as a Bell Dispatcher, I assist hotel guests and event guests with baggage service, amenity work orders, baby products, handicap product services, and groceries assistance. Working as Valet Dispatcher, I assist servicing hotel guests and event guests with their valet vehicles, taxi reservations, commercial vehicle accommodation from hotel to Honolulu Airport and to other hotels on island. I also utilize Japanese language to assist Japanese guests as well.
Call Center Customer Service Representative
March 7, 2008 to August 2011
Servicing customer over the phone about their bank account. I assist online banking services.
Help the bank to make sales for brand new customers and assist Japanese customer to create bank account and to assist their question inquiries.
I am a dedicated Customer Service Representative with over 22 years of experience, adept at problem-solving and committed to providing outstanding support. With a strong background in high volume call centers, I possess excellent communication skills and a knack for building relationships with customers. My proven ability to maintain high satisfaction rates is complemented by a continuous pursuit of professional development in customer service excellence. I am searching for a role where I can contribute to a team’s success through my positive attitude, adaptability and customer centric approach.
Sherry Natua
********@*****.***
84-694 Farrington Hwy
Waianae, HI 96792
Skills
Contact
Language
High School Diploma
Associate Degree in Liberal
of Art
Minot High School, North Dakota
Leeward Community College, Pearl
City Hawaii
graduated in 1988
graduated in 1991
Education
First Aid / AED Certification
Microsoft Office
Hospitality (Hotel & Travel)
Teamwork
Telephone skills
Process Scheduler
Customer Service
English
Bank of Hawaii
February 1997 to February 2006
Japanese Tour Coordinator
Brief to cutomers upon their arrival in Honolulu and departing back to Japan. I collect the customers’ returning ticket, I-94 card and precheck their returning ticket with their airline. Collect customers’ luggage and deliver it to their hotel. Pull up flight schedule data information for day after tomorrow date. Prepare transportation movements, pick up times, departing
Kintetsu International Hawaii
Certificate in Graphic
Design
Shaw Academy
graduated in 2020
Certificate in Food Handler
Safety Course
Hawaii State Department of
Health
established from 5/10/2024 to
5/10/2027
airlines times, assigned designated individuals to their assigned
, flight important VIP information to be placed in the schedule for wheelchair
, use, death in the family that needs to leave on an earlier date and input information if there are any Group and FIT business Check for incoming fax and email messages to update for the following day of flight schedule. Inform up to date information to manager, and assistant manager regarding any complaints, changes, problems and improvements before the end of the day.
Continuation Part 2
Customer Service Representative
October 1994 to October 1995
Executive Reporting Services
Analyze consumer’s credit report
Print out consumer’s preliminary credit report for their financial institution. Contact consumer’s credit card company, financial institutuion, and court public record and collection account.
Contact all 3 nureaus to update any incorrect information. Print out consumer’s explanation letter. Consumer needs to explain why the account was delinquent, why the collection account was not been paid off and why the public record information was not been cleared off from the credit report.
Communicate with consumer and clients by phone, fax and email at all times with proper authorization.
Finalize and print out the credit report. Deliver the credit report to the consumer and to their financial institution.
Tour Operation Clerk
October 1994 to September 1995
JeTour Hawaii
Pull up flight schedule data information for day after tomorrow date. Prepare transportation movements, pick up times, departing airlines times, assigned designated individuals to their assigned flight, important VIP information to be placed in the schedule for wheelchair use, death in the family that needs to leave on an earlier date, and input information if there are any Group and FIT business class members.
Check for incoming fax and email messages to update for the following day of flight schedule.
Inform up to date information to manager, and assistant manager regarding any complaints, changes, problems and improvements before the end of the day.
References
LinkedIn: www.linkedin.com/in/sherry-natua-a216aa87 Food Prep / Hostess
1989 to 1990
Gateway Restaurant at Polynesian Cultural Center, Laie Assist in the preparation and presentation of food and beverages while providing exceptional customer service to guests from around the world. Prepare, portion food and beverages according to recipes and presentation standards.
Maintain a clean and organized kitchen environment, adhering to health and safety standards.
Greet and host guests, providing information about the center’s dining options and activities.
Take orders, serve food and beverages, and handle cash and credit transactions.
Collaborate with other team members to ensure seamless service and a positive guest experience.
As a student to BYU-Hawaii at Laie, I’m only required to work 24 hours a week. I worked 2 hours in the morning (Prepping the fruits, vegetables and desserts) and 4 hours in the evening (Assisting foods at the warmer and fruits and desserts at the appetizing table, providing clean cups and mugs at the drinking stations).
Here are the percentage of time doing as listed below: 50% Food Prep (prepping the fruits, vegetables and desserts) 25% Assisting foods at the warmer and setting the fruits and desserts at the appetizing table.
25% Providing clean cups and mugs at the drinking stations. Assist cash and credit transactions. And host guests to their tables. Continuation Part 3
Customer Service Representative
September 1991 to February 1994
Credit Bureau of the Pacific
Analyze consumer’s credit report
Print out consumer’s preliminary credit report for their financial institution. Contact consumer’s credit card company, financial institutuion, and court public record and collection account.
Contact all 3 nureaus to update any incorrect information. Print out consumer’s explanation letter. Consumer needs to explain why the account was delinquent, why the collection account was not been paid off and why the public record information was not been cleared off from the credit report.
Communicate with consumer and clients by phone, fax and email at all times with proper authorization.
Finalize and print out the credit report. Deliver the credit report to the consumer and to their financial institution.
Contact this candidate