Customer Support Service

Professional

summary

Customer Support professional with a strong track record in enhancing

customer loyalty and satisfaction through attentive listening and efficient problem-solving. Demonstrates exceptional conflict resolution and time management skills, contributing to reduced response times and improved service ratings. Committed to fostering strong customer relationships and continuously improving service quality.

Alina Tapia

Customer Service

18315 Stablewood Manor, Richmond, 77407 / 832-***-**** / ********@*****.*** Employment history

FEB 2024 - PRESENT

RICHMOND TX

Customer Support, Cordova Transactions

Enhance customer loyalty through attentive listening, boosting satisfaction and brand trust.

Efficiently resolve inquiries, reducing response times and elevating service ratings. Strengthen customer relations by addressing needs promptly, improving feedback scores.

Answer phone calls, Take orders, and assist client with their requests on property questions.

I place orders for agents, clients, and other vendors for sign installs and removals. Ensure all our client needs are met and all communication is related in a timely manner.

Education

AUG 2021 - MAY 2025

RICHMOND TEXAS

High School Diploma, Harmony High School

Graduated with Honors

Skills Conflict Resolution Time Management

Problem Solving Customer Retention

Active Listening Service Improvement

Relationship Building

Languages English Native Spanish Novice

Hobbies I love working with people and volunteering with special events with my community and children organizations.

Contact this candidate