Customer Service Manager
Resume:
Julie Winters
Customer Service Manager
Everett, WA 98203
************@**.***.***
Dedicated customer service professional with 20 years of experience. Proven track record in providing exceptional customer service, and ensuring compliance with company policies. Possess a strong background in medical terminology and office management. Skilled in phone etiquette, documenting phone inquiries, and explaining medical benefits.
Authorized to work in the US for any employer
Work Experience
Customer Service Manager (CSM)
Hobby Lobby-Everett, WA
November 2022 to Present
Answer customer questions regarding company policy on refunds,discounts and inventory. Provide cashiers with cash for their tills.
Review weekly ad.
Give weekly testing on procedures and policies. Correct tests and review missed questions. Make sure employees go to their breaks on time.
Customer Service Associate
Big Lots-Everett, WA
June 2019 to November 2022
1. Answering incoming phone calls
2. Cashiering
3. Updating furniture log daily
4. Stocking products
5. Customer Service when I'm cashiering and on the sales floor Cashier and Customer Service
Walgreens-Everett, WA
September 2016 to July 2017
1. Cashiering
2. Answer inbound phone calls
3. Photo Center duties: preparing photos, framed photos, calendars 4. Stocking products
5. Customer Service in all departments
Customer Service and Claims Representative
UMR third party administrator-Bothell, WA
June 2007 to June 2012
1. Document inquiries from patients and providers. 2. Research employer health insurance benefits as well as give information regarding medical claims. 3. Document information given to caller in great detail. 4. Meet high quality and quantity standards for accuracy and number of calls answered per hour. 5. Communicate effectively with other departments. 6. Attend weekly office meetings to discuss ongoing issues. Call Center Representative
Virginia Mason-Mill Creek, WA
January 2002 to June 2006
• Handled a high volume of inbound customer calls
• Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Documented phone call inquires in detailed document
• Triaged and transferred calls to appropriate department
• Scheduled doctor appointments
Education
Veterinary Assistant Certificate in Veterinary Assistant Pima Medical Institute - Seattle, WA
November 2017 to July 2018
Skills
• CSR (10+ years)
• Call Center (3 years)
• Customer Service (10+ years)
• Receptionist (10+ years)
• Medical Terminology (10+ years)
• Computer Skills (10+ years)
• Customer Service Skills (10+ years)
• Medical Office Experience (10+ years)
• Office Management (5 years)
• Medical Records (10+ years)
• Insurance Verification (10+ years)
• HIPAA (10+ years)
• Medical Scheduling (10+ years)
• Organizational skills (10+ years)
• Medical receptionist (10+ years)
• Time management (10+ years)
• Phone Etiquette (10+ years)
• Office Administration
Certifications and Licenses
Veterinary Assistant
July 2018 to Present
Food Handler Certification
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