Customer Service Representative
Resume:
Shaundel Zahn
Butte, MT *****
*****************@***********.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative III
Accenture Federal/ASM Research-Butte, MT
October 2023 to Present
As a Federally Certified Enrollment Assister, through the Centers for Medicare and Medicaid, I assist clients reinstate Medicaid services or secure services through the Federal Marketplace, via inbound and outbound calling and social events. I currently assist a minimum of 100-150 clients per week, Assuring each client is helped accordingly, accurately and satisfactory. I am currently Certified for the state of Montana, North Dakota, South Dakota and Texas. Current Certification for Medicare, Medicaid, Records Management, CMS, MAC, Team Leadership, and Six Sigma. F Patient Access Specialist/FPL Auditor/Patient Outreach Southwest Montana Community Health-Butte, MT
January 2023 to September 2023
Assist patients in check in and check out processes through Ochin Epic, uphold all standards of care and patient privacy. Schedule appointments for providers and BH staff. Assist patients in all aspects needed. Audit FPl forms, address insurance corrections, input and RTE's for multiple insurance inquires and carriers. Document processing. Train new staff. Answer calls, direct to proper pods/ nurses/ providers. Send direct message to Providers regarding patient needs. Answer multiple queries. Work as a team player to provide the best flow for our patients, maintain excellent rapport and help create a calm environment. Epic and Xperity software programs used for all check in's and check outs Bartender/Bookkeeper
Uno's Lounge-Butte, MT
August 2021 to January 2023
Maintain books, accounts P/R, cash reconciliation, change orders, deposits, bag and till build ups, machine drop, liquor/beer and supply orders. Event scheduling, bartending, serving, machine payouts, maintain rapport with the clientele. Open and close bar. Assist owner with all aspects of the business as requested. Inbound/Outbound Customer Service Representative
ROI Solutions, Inc.
October 2020 to February 2022
Assisted multiple clients with accounts over different campaigns work excellent customer service. Answered multiple calls and placed outbound calls to assist customers with multiple credit card related issues and inquiries, orders, order summaries, order complaints, bank accounts and navigation, apply payments and credits. Ran multiple software programs for and within the different campaigns. remained in the green my entire time with ROI and received high praise for my customer service from both the employer and clients.
Business Owner and Operator
Rize and Shines Cleaning Service
May 1991 to September 2021
Owner/ operator of all aspects of the business. Contracts, accounts receivable and payable. Advertisement, client relations, supply orders, assessments, cleaning. Business Owner/Operator
Split Happens Cafe-Butte, MT
September 2019 to November 2020
I run and oversee all aspects of the business.
Accounts P/R, Payroll, inventory, supply intake, pricing, schedules, cooking, cleaning, running, customer interaction. I was unfortunately a victim of COVID forcing my doors to close. Office Manager
Nielsen Property Management
October 2015 to November 2016
I was responsible for all accounts receivable/payable, all payable entries. Payroll hours, sick /personal time for employees, collected rent and entered per tenant,. Prepared and ran deposits, collections, three day notices, applied late and cost fees. Prepared, closed out and billed all work orders. Handled all section 8/HRC/MMH and all payee accounts. Dealt one on one with property owners, potential owners, tenants, potential tenants, realtors, contractors, crew and company owners. Worked one on one with all utility, insurance, placement assist companies. Addressed issues within the office. Helped prepare applications for and with new tenants. Answered phones, answered questions, directed callers. Open and closed office Office assistant, Runner, Bartender
Little Nevada-Butte, MT
March 2006 to December 2010
Loaded /unloaded safe and machines. Ran cash through counter, entered cash flow and losses. Ran reports, prepared and ran deposits. Set up registers, entered new patrons, ran casino floor. Cash outs, winnings. Prepared drinks, ran end of day reports, nightly paperwork. Trained new employees. Prepared and entered all liquor and supplies counts and orders. Opened and closed company. Property Manager in Charge
Missoula Property Management-Butte-Silver Bow, MT
February 2000 to July 2007
Overseen all aspects of 71 unit mobile home park. Accounts receivable/payable, collected and processed all applications and background checks. Prepared and delivered all pay or quit and eviction notices. Took care of all maintenance issues, hired contractors, working with them to take care of the issues. Worked one on one with owners and tenants.
Education
High school diploma or GED in Criminal Justice with Emphasis on Human Services
Southern New Hampshire University - Remote
October 2017 to Present
Skills
• Accounts Payable
• Office Management
• Microsoft Outlook
• Accounts Receivable
• Bookkeeping
• Management
• Pricing
• Property Leasing
• Accounting
• Microsoft Excel
• Fair Housing Regulations
• QuickBooks
• Research
• Payroll
• Budgeting
• Merchandising
• Cold Calling
• Marketing
• Conflict Management
• Event Planning
• Human Resources
• Customer service
• Upselling
• Medical terminology
• Communication skills
• Microsoft Word
• Crisis intervention
• Vital signs
• Epic
• Medical Scheduling
• Insurance Verification
• Medical Records
• Medical Billing
• Case Management
• Medical Office Experience
• EMR Systems
• Property Management
• Autism experience
• Records management (10+ years)
• Six Sigma
• Negotiation
• Customer service
• Typing
• Supervising experience
• Account management
• Cold calling
• Conflict management
• Leadership
• Accounts receivable
• Microsoft Access
• Medical terminology
• HIPAA
• Medical records
• Bookkeeping
• EMR systems
• Team management
• Payroll
• Cash management
• Live chat
• Windows
• Organizational skills
• Administrative experience
• Communication skills
• SOAP
• SFTP
• Customer relationship management
• Sales
• Upselling
• Pricing
• Cash handling
• Presentation skills
• Fraud prevention and detection
• Research
• Accounting
• Clerical experience
• Data collection
• Human resources
• Accounts payable
• Quality control
• Cash register
• Hospitality
• Budgeting
• Adobe Acrobat
• Anatomy knowledge
• Property management
• HR sourcing
• Driving
• Office management
• Vital signs
• Merchandising
• Social media management
Certifications and Licenses
CPR/AED
September 2022 to September 2025
2023 Records Management
October 2023 to October 2024
Federally Facilitated Records Management Certification Federal EAP Certification
Present
Federally Certified Marketplace Enrollment Assister for Health Insurance Enrollment CPR Certification
September 2022 to September 2025
BLS Certification
September 2022 to September 2025
Driver's License
January 2022 to October 2033
CMS Federal Enrollment Certification
September 2024 to October 2024
Centers for Medicare and Medicaid Federal Enrollment Assister Certification 2024 Records Management Certification
June 2024 to June 2025
Federally Facilitated Records Management Certification
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