Social Media Customer Service

Candice Gunstream Professional Resume Feb. ****

Candice Gunstream

760-***-**** *********************@*****.***

Portfolio: rr117.com candissparklingtreasures.store

Professional Profile

Dynamic, results-driven professional with over 12 years of experience in customer support and relationship management. Building and growing a 300 plus team. Expert in lead generation through both inbound and outbound calling, complemented by a robust background in CRM systems and digital marketing tools. Recognized for a proactive approach in solving customer issues, enhancing engagement, and driving sales team success with innovative solutions and strategic team leadership.

Core Competencies

●Customer Engagement: Mastery in both inbound and outbound communication, setting benchmarks in lead qualification and appointment setting.

●CRM and Digital Tools Proficiency: Skilled in various platforms including HubSpot, Trello, Canva, and Google Drive; extensive experience with social media channels like Pinterest, YouTube, TikTok, Instagram, and Twitter.

●Leadership and Team Development: Proven track record of building and leading teams exceeding 100 members, with a focus on training and development to ensure peak performance.

●Strategic Problem-Solving: Excellent at understanding customer needs, providing effective solutions, and maintaining high satisfaction rates.

Professional Experience

Inbound/Outbound Customer Service Team Building Specialist

RRR247.com - ICO, Online July 2016 - Present

●Achieved daily targets of 100 outbound calls, securing 15-21 high-quality appointments consistently.

●Developed and refined a collaborative system that doubled daily sales figures through enhanced team coordination and lead management.

●Provided critical feedback on operational processes, significantly boosting engagement rates and conversion percentages.

Customer Service Representative

RRR247.com - ICO, Online July 2016 - Present

●Delivered exceptional customer service to global clients from a home-based setting, using advanced CRM software to manage customer interactions.

●Played a pivotal role in customer retention by minimizing refunds and maintaining zero chargeback rates monthly.

●Contributed significantly to team training, sharing expertise in social media marketing and content creation.

Education

Associate of Science in Business Management

College of the Desert, Palm Desert, CA 2000 - 2003

Associate of Arts in Child Development

University of Arizona Global Campus, Online 2000 - 2003

(Dropped out in 2016 due to career change)

Achievements

●Grew a successful team of over 300 students and managed a network exceeding 2,000 members over eight years.

●Ranked in the top 20 sales distributors for Wine Ambassador, an elite online wine club.

●Star Distributor at Velovita Health, recognized for exceptional leadership and sales achievements.

●Awarded exclusive training with company founders, reflecting outstanding leadership and commitment.

Technical Skills

●CRM Platforms: HubSpot, Trello, custom CRM tools

●Digital Marketing: Google Analytics, SEO, Content Marketing, Google Ad-Sense, Website building using Word Press

●Social Media Management: Pinterest, YouTube, TikTok, Instagram, Twitter

●Graphic Design: Canva

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