Front Desk Customer Service

Fatima Pardo

209-***-****

****************@*****.***

**** ***** ****** ***, ********, CA 95206

Professional Summary

Motivated and detail-oriented bilingual professional with experience in customer service, administrative support, and the beauty/aesthetic industry. Known for strong organizational skills, excellent communication, and the ability to multitask in fast-paced environments. Passionate about healthcare and currently pursuing medical education internationally while managing part- time business endeavors.

Professional Experience

• SoHay Dental – Front Desk Receptionist (March 2023 – July 2024)

• Greeted patients and managed front desk operations

• Verified and processed insurance claims

• Managed treatment planning, scheduling, and phone/email communications

• Proficient in Google Docs, Excel, and insurance platforms

• Skin Co. – Esthetician & Business Owner (May 2023 – Dec 2023)

• Provided aesthetic services by appointment

• Performed all administrative duties including scheduling, budgeting, and customer service

• Maintained business records and ensured excellent client satisfaction

• Universal Auto Glass Mobil – Front Desk Receptionist (Jan 2020 – March 2023)

• Managed scheduling and front desk operations

• Answered phones, emails, and assisted walk-in customers

• Handled payroll via ADP and maintained accurate financial records

• Coordinated events and supported budget tracking and office logistics

• Marshalls – Sales Associate

• Greeted customers and provided merchandise assistance

• Handled cashier duties and restocked inventory

• Maintained sales floor appearance and ensured customer satisfaction Education & Certifications

• High School Diploma – Graduated with Honors, Early Graduate

• Currently Enrolled in Medical School (Online) – Mexico

• *Exchange student aiming to pursue surgical residency following family medicine training*

• CPR / First Aid / AED Certified – New Life CPR

• Esthetician License

• CAL CBC Training – March 2021 – August 2021

Skills

• Bilingual: English & Spanish

• Strong attention to detail

• Excellent verbal and written communication

• Proficient in Microsoft Office, Google Suite

• Time management & multitasking

• Scheduling & calendar management

• Record keeping & bookkeeping

• Customer service & client relations

• Budget tracking and invoice processing

Additional Information

Developed strong administrative, organizational, and interpersonal skills through diverse work experience. Enhanced Spanish language proficiency through college study in Mexico. Thrive in team environments and take pride in delivering high-quality service.

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