Pharmacy Technician Customer Service
Resume:
Francheska Roman
Certified pharmacy technician for 8 years+
Hartford, CT 06114
******.**@*****.***
Professional Summary
I speak write and read fluent Spanish
I am a people person
Very outgoing
Very strict with getting my work done and doing it the right way Reliable
Willing to relocate to: West Hartford, CT - East Hartford, CT - Hartford, CT Authorized to work in the US for any employer
Work Experience
Caregiver/Personal Assistant
GT Independence-Hartford, CT
April 2024 to Present
Hygiene and Grooming
Mobility
Toileting
Meal Preparation
Medication Management
Light Housekeeping
Running Errands
Monitoring and Reporting
Following Care Plans
Medical Records Clerk/Receptionist hybrid
Family care of Hartford-Hartford, CT
October 2020 to November 2024
•Gathering Demographic Information
•Preparing Charts
•Distributing Records
•Supporting Audits
•Following Procedures
•Maintaining Confidentiality
•Processing Admission/Discharge Records
•Completing Clerical Tasks
•Answer phones
•Sending file to worker’s compensation
•Handle legal issues
•Since I was working in a clinic I was also doing one on one with patients assisting them and registering them for visits
•Setting up telehealth
•customer service
Certified Pharmacy Technician (CPhT)
Specialty Walgreens Pharmacy-Hartford, CT
January 2020 to June 2023
• Read and interpret physician's medication orders
• Prepare and package chemotherapy medications and other medications requiring special handling in accordance with safety measures
• Aid in filling, processing, and dispensing medications
• Re-package and label medications
• Adhere to safety practices in order to ensure quality care for patients
• Help maintain the drug inventory through inventory control practices
• Provide customer service by answering phone calls in a prompt and courteous manner
• Triage requests and prioritize them
• Check for expiration dates on medications on a regular basis Pharmacy Technician
Walgeens pharmacy-Middletown, CT
January 2018 to April 2019
• Read and interpret physician's medication orders
• Prepare and package chemotherapy medications and other medications requiring special handling in accordance with safety measures
• Aid in filling, processing, and dispensing medications
• Re-package and label medications
• Adhere to safety practices in order to ensure quality care for patients
• Help maintain the drug inventory through inventory control practices
• Provide customer service by answering phone calls in a prompt and courteous manner
• Triage requests and prioritize them
• Check for expiration dates on medications on a regular basis Pharmacy Technician/ work from home
Riverside Pharmacy-East Hartford, CT
May 2016 to December 2017
•Prescription Verification and Processing:
verify eligibility, process insurance claims, and ensure prescriptions are accurately entered into the system.
•Patient Communication:
They may interact with patients to answer questions, confirm dosages, and ensure proper medication usage.
•Troubleshooting and Resolution:
They troubleshoot order errors, address billing issues, and escalate complex questions to pharmacists.
•Data Entry and Management:
They maintain accurate records of prescriptions, insurance claims, and patient information.
•Collaboration:
They collaborate with pharmacists, physicians, and other healthcare professionals to ensure smooth communication and patient care.
•Regulatory Compliance:
They adhere to health care industry regulations, such as HIPAA, and understand pharmacy laws and regulations.
•Customer Service:
They provide excellent customer service to patients and healthcare professionals CNA - Certified Nursing Assistant
Feliciana Sisters-Enfield, CT
February 2007 to December 2014
• Worked in a nursing home
• Assisted residents with daily routines: feeding, bathing, dressing, grooming, walking and exercising
• Provided for residents' physical and emotional needs
• Cleaned rooms, linens and bathrooms
• Assisted 10-15 elderly, disabled and hospice patients daily Education
High school diploma
Bellas arte colegio-Santo Domingo, PR
August 2003 to June 2007
Skills
• Medical office experience
• Insurance Verification
• Typing (8 years)
• Analysis skills
• Pharmacy Technician Experience (8 years)
• Caregiving (10+ years)
• Organizational skills
• Medical Billing (8 years)
• Phone etiquette (10+ years)
• Social work
• Phone triage
• Customer service (10+ years)
• Vital Signs (10+ years)
• ICD-10
• Cash register
• Accounting (10+ years)
• Home Care (10+ years)
• Hospice Care (10+ years)
• Addiction counseling
• Medical Office Experience (1 year)
• Typing (10+ years)
• Data entry (8 years)
• Medical terminology (10+ years)
• Epic
• CPR license (3 years)
• Case management
• HIPAA (10+ years)
• Hospital experience
• Meal Preparation (10+ years)
• Vital signs (10+ years)
• Computer skills (10+ years)
• Compounding Medications (Less than 1 year)
• Microsoft Office (10+ years)
• Time management (10+ years)
Languages
• English and Spanish - Fluent
Certifications and Licenses
Pharmacy Technician License
PTCB Certification
Driver's License
July 2007 to April 2029
CPR Certification
April 2020 to April 2026
Certified Medical Administrative Assistant
January 2025 to January 2026
Certified Pharmacy Technician (CPhT)
March 2022 to March 2024
• Read and interpret physician's medication orders
• Prepare and package chemotherapy medications and other medications requiring special handling in accordance with safety measures
• Aid in filling, processing, and dispensing medications
• Re-package and label medications
• Adhere to safety practices in order to ensure quality care for patients
• Help maintain the drug inventory through inventory control practices
• Provide customer service by answering phone calls in a prompt and courteous manner
• Triage requests and prioritize them
• Check for expiration dates on medications on a regular basis Additional Information
I speak write and read fluent Spanish
I am a people person
Very outgoing
Very strict with getting my work done and doing it the right way Reliable
Contact this candidate