A Team Customer Service
Resume:
Victoria Heger
Auburn, IN *****
**********@*****.***
Professional Summary
1. I work well alone or as a team member and as a team lead. 2. I am a very good manager in the customer service industry. 3. I am very friendly, professional and punctual.
4. I am good at training and my learning style is Hands-On, I pick up things fast and well. 5. I am ServSafe certified.
6. I am very detail oriented, organized and I like to keep things clean. Work Experience
Manager
McDonald's-Columbia City, IN
January 2023 to Present
I first became a crew trainer, then I studied and became a certified manager. I am in the people department, so I also help manage the crew trainer program that trains our crew. I work night shift, so I manage the daily inventory, waste, and currency to make sure it is correct in the POS, safe, and deposit for second shift. Also daily cleaning on our equipment, while managing my crew and working as a team with the other managers.
Key Holder/Sales Lead
Dollar General-Columbia City, IN
July 2019 to November 2021
1. I helped to manage the inventory.
2. As keyholder, I also managed my shift.
3. I assisted in the promotions offered to customers each week. 4. I managed the money drawer to assure correct count on POS, safe, and deposit. Crew Trainer
McDonald's-Churubusco, IN
October 2015 to July 2017
1. I trained to be a crew trainer and I trained my crew. 2. I followed procedures needed to ensure safety.
3. I ensured others managed safety guidelines.
4. I processed SOC for crew members in training.
Manager
McDonald's-Butler, IN
September 2012 to October 2014
1. I trained to be a manager and I managed my shift. 2. I made sure my crew followed procedures needed to ensure safety. 3. I dealt with issues relating to customer satisfaction and employee compliance. 4. I managed the currency to make sure it was correct in the POS, safe and deposit. 5. I processed SOC's for crew members in training, assuring understanding of tasks and responsibilities. Manager
Burger King-Ligonier, IN
January 2007 to June 2008
1. I trained to be a manager and I managed my shift. 2. I made sure my crew followed procedures needed to ensure safety. 3. I dealt with issues relating to customer satisfaction and employee compliance. 4. I managed the currency to make sure it was correct in the POS, safe and deposit. 5. I processed sessions for crew members in training, assuring understanding of tasks and responsibilities. Education
GED
Impact Program - Kendallville, IN
June 2011 to June 2011
Skills
• Food Safety
• Cash handling
• Supervising experience
• Food Preparation
• POS
• Food service
• Retail Sales
• Hospitality
• Team Management
• Customer service
• Food handling
• Management
• Interviewing
• Assembly
• Shift Management
• Drivers license
• Inventory Control
• Kitchen Management Experience
• Leadership
Certifications and Licenses
Driver's License
ServSafe
2023 to 2028
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