Project Management Scrum Master

Robert Shawn McClellan

336-***-**** *********@*****.*** * https://www.linkedin.com/in/shawnmcclellan/

PROFESSIONAL SUMMARY

Executive Project Management Leader possessing Professional (PMP) and Certified Scrum Master (CSM) with over fifteen years of successful experience managing high-profile projects and initiatives.

Extensive ERP expertise spanning over a decade, including proficiency in SAP, Oracle, Glovia, and NetSuite.

Recognized thought leader with exceptional interpersonal, leadership, and communication abilities, adept at identifying efficiencies in complex scenarios and motivating individuals and teams to achieve peak performance.

RECENT HIGHLIGHTS

Lead consultant on Core Data Ingestion Program, ensuring secure data transfer from ERPs to AWS and Snowflake. Developed products like Revenue Operations analytics and Financial Health Status using Power BI.

Led NetSuite cloud integration for Manufacturing and Inventory Programs.

Managed IAM project activities, establishing policies and processes for digital identity management and user access control.

PROFESSIONAL EXPERIENCE

Hakkoda

Sr. Technical Engagement Manager (Consultant)

November 2024 – March 2025

Project Managed the implementation of Snowflake for Enterprise Data Lake, leading a team of 26 onshore/offshore technical resources.

Enhanced Data Quality & Integration: Applied Total Data Quality (TDQ) principles to enhance data validity, consistency, and usability, enabling seamless big data integration and AI-driven insights.

Data Strategy & Governance: Developed and implemented enterprise-wide data governance frameworks, ensuring compliance, integrity, and alignment with business objectives.

Optimized Knowledge Management performance: Developed a strategic roadmap for Knowledge Management enhancements, focusing on Prompt Engineering optimization, Knowledge Base Quality improvements, and Model Tuning, resulting in a 15% improvement in response accuracy and user experience.

Delivered $3.5M project on-time & on budget.

Gilbarco Veeder-Root Greensboro, NC

Lead Technical Program Manager

November 2021 – March 2024

Directed an advanced data pre-processing strategy, leveraging ML and APIs to optimize unattended mobile retail hub locations and product offerings in 6 months.

Discovered a $106M revenue stream and converted to a live project: Leveraged the data analytics and an internal discovery process, resulting in additional revenue over 5 years, stabilizing revenue amid declining demand.

Restored compliance with data management: Led the reinstatement of lapsed PCI DSS 3.5 certification, resulting in cost avoidance of $1M in potential fines and penalties and enhancing data security and customer trust.

Enhanced Enterprise data utilization for strategic insights: Orchestrated the Data Ingestion Program, enabling ERP data transfer to AWS and Snowflake, resulting in a 30% increase in data accessibility, and created Power BI analytical products for real-time income statements for leadership.

Streamlined PMO processes for efficiency: Standardized PMO processes with Jira and Agile methodologies, leading to a 20% improvement in project delivery timelines.

Improved data integrity with a tiered framework (Gold/Silver/Bronze): Implemented a robust Data Quality Assurance framework, reducing data errors by 25% and increasing data reliability in Enterprise Data Marts.

Led NetSuite cloud Integration for Manufacturing, Inventory, Supply Chain and WMS Programs ensuring seamless interaction across multiple platforms.

Charter Communications (Contract)

Sr. Project Manager/Scrum Master

March 2021 – May 2023

Led semi-Agile development team through successful change and implementation of Salesforce upgrades.

Drove IT and Business resources in an Agile environment towards the build and testing of Features and User Stories for all impacted enterprise cross functional areas.

Established a Project Governance structure for status reporting with Executives, Stakeholder groups and project team. Captured and tracked issues, Risks, and mitigation plans.

Hosted and championed working sessions with all cross functional teams to capture and document potential impacts for their respective teams and estimated durations.

Utilized JIRA to manage functional and technical requirements through development of User Stories.

Facilitated Agile ceremonies to include scrum, sprint planning, daily standups, sprint reviews, and retrospectives.

Manage SharePoint site for testing teams to include team permissions, library, and associated folders.

Utilized Smartsheet to manage team’s project efforts and manage processes.

BB&T – now Truist Winston Salem, NC (Contract)

Senior Technology Project Manager

March 2020 – March 2021

Managed project activities, deliverables, and integration between Simple SOFR and LIBOR legacy systems while facilitating Agile ceremonies, including daily scrums, sprint planning, backlog refinement, and sprint reviews.

Developed the project plan, identified risks and issues, and implemented mitigation strategies. Served as the escalation point for issue resolution and risk management.

Supported the configurations and interactions across the Modernization Projects to ensure seamless coordination and execution.

Led the project across all Financial Management and Treasury LOB to include development and implementation of new In-Trader hardware/software, and training of Treasury LOB users.

Assisted in large scale contract remediation through analysis of contract files and ensuring Contract Remediation Workflow capabilities into machine learning tool (Ignite) to efficiently review large volumes of contracts to identify LIBOR-related terms and provisions.

Wells Fargo Charlotte, NC (Contract)

Executive Business Systems Consultant

March 2019 – March 2020

Optimized Knowledge Management performance: Developed a strategic roadmap for Knowledge Management enhancements, focusing on Prompt Engineering optimization, Knowledge Base Quality improvements, resulting in a 15% improvement in response accuracy and user experience.

Provided requirements gathering, data analysis of Wholesale product and design to support documentation for related projects and enhancements across all SDLC environment.

Partnered closely with architecture in the implementation, development, and support to address performance and scalability needs based on business and technical requirements.

Developed and maintained documentation on implementation steps, technical – Nontechnical procedures, knowledge base materials in collaboration with other consultants and teams.

Translated Libor requirements and needs into effective customer experience

Herbalife Innovative Manufacturing, Winston-Salem, NC

Principle Program Manager

March 2014 – March 2019

Managed projects from inception through user acceptance.

Led project team through the process of developing and maintaining requirements from analysis to deployment for CRM/ERP/WMS applications. RESULTS: Deployed applications to 93 countries.

Led integration of Oracle EBS R12 rollout, business definitions phases for finance modules (AP, AR, GL, OM), Supply Chain and WMS to European offices, defining requirements gathering and fit-gap analysis, as-is and to-be business process designs.

Established PMO governance frameworks and processes: Established a PMO, directed 6 project managers, and introduced comprehensive governance frameworks, standardized processes, and adaptive communication strategies.

Improved operational efficiency: Customized utilization of Azure DevOps, Project, and Agile methodologies simultaneously for the customer care group, leading to a 30% improvement in reporting accuracy.

Space Exploration (SpaceX), Hawthorne, CA (Contract)

Lead Technical Program Manager

April 2013 – March 2014

Developed and executed a $530M Supply Chain Management (SCM) platform within 1 year

Modified ERP technology, prioritized Rocket Configuration features.

Executed an updated sourcing process to meet the part demands for the new plant

Responsible for Change management, performing impact analysis of the changes requested by customers.

Led Configuration Management, checking and controlling project artifacts that meet the aspects defined in the plan.

Participated in the accreditation area of custom development at Level 4 CMMI-DEV.

The Walt Disney Company, Glendale, CA (Contract)

Lead Project Manager/Scrum Master

November 2011 – April 2013

Mentored a cross-functional team of 12, delivering quality products that generated over $3.5M in revenue for 2012/2013.

Utilized Agile Scrum practices to help the team increase their velocity by 63% within the first year of Agile adoption.

Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings.

Removed team impediments daily to allow the team to deliver the sprint goals and deliverables.

Facilitated team and cross-team Retrospectives to build good working relationships among the 7 agile teams across 3 geographical locations.

Collaborated with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs.

Easter Seals of Southern California, Southern California (Contract)

Senior Information Technology Program Manager

August 2010 – April 2013

Utilized Agile Scrum practices while mentoring teams to increase their velocity.

Managed the development progress throughout each sprint to ensure project was within scope and budget.

Ensured Incorporation of UX best practices / design to ensure a more comprehensive and innovative approach.

Identified potential project risks and helped develop a mitigation plan to resolve potential issues.

Managed projects from inception through user acceptance.

Solely initiated the Program Management Office (PMO): Defined and maintained standards, processes, and best practices for the newly established program management department within 6 months.

Created supplier database: Positioned the organization to leverage existing and new suppliers by developing an MS Access database based on defined supplier rationalization based on Key Supplier Performance Metrics, including Quality Score, Capabilities, Financial Health, Business allocation breakdowns, Cost Competitiveness, percent match to cost models

Johnson Controls, Los Angeles World Airport (Contract)

Senior Project Manager

March 2008 - August 2010

Managed a diverse team of engineers, electricians, and construction trades, delivering state-of-the-art security systems for LAX International Airport, Airport Police and US Immigrations Customs Enforcement.

Developed innovative features (node graphs and timelines) based on current and future data elements to allow for a more gamification feel to the application.

Conducted user interviews to help identify and understand different processes for each user while simultaneously identifying their pain points.

Identified potential project risks and helped develop a mitigation plan to resolve potential issues.

Managed the insight and opinions of multiple stakeholders and helped to ensure all stakeholders agreed with the current scope and road map of the product.

EDUCATION

Spring Garden College, Philadelphia, PA

Bachelor of Science (BSc), Computer Information Sciences

Bachelor of Arts (BA), Business Administration and Management

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