Customer Service Market Research

SS

SANDY SAINT-JEAN

*****.*********@*****.*** 305-***-**** Miami, FL 33169

Ambitious Executive successful at setting policies, improving performance, and updating processes. Looking to apply knowledge and expertise to contribute to business sustainability and growth. Pursuing challenging new position at a growing organization.. Possess excellent organizational, communication and multitasking skills, as well as strong proficiency in MS Office Suite. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations.

Customer Service

Mail Management

Phone Call Answering

Filing

Manger

Logistics

Organization

Marketing

Data

Kantar Media LLC consulting company

GLFL

Service Installation Executive

Telecommunications

01/2025 - Current

Kantar is the world's leading data, insights and consulting company.Is a market research, including surveys, focus groups, and data analysis, to gather information about consumer behavior and preferences. Market research is essential for businesses and their strategy so the necessary information is acquired for their target markets. Nations Benefits Miramar, USA

Customer Service/Call Center

11/2023 - Current

Answering incoming calls, work with customers to resolve questions, give directions, and fix potential problems.

Check benefits, input information after call, resolve issues, transfer calls. Providing troubleshooting assistance to customers. Performing other duties assigned to me.

Card activation.

Mailing out catalogs.

Susan G Koman Miami, USA

Support Staff Member

03/2020 - Current

Eden Catering Banquet Hall Hollywood,

USA

Customer Service

06/2018 - Current

Answers phone calls.

Schedules meetings and supports visitors.

Carries out administrative duties such as filing, typing, copying, binding, scanning etc.

Completes operational requirements by scheduling and assigning administrative projects and expediting work results. Provides office support to either an individual or team and is vital for the smooth-running of a business.

Bookkeeping skills.

Summary

Skills

Experience

Time management skills.

Help with kids.

Greet and welcome guests upon arrival.

Answer, screen and forward incoming phone calls.

Provide basic and accurate information in-person and via phone/email. Receive, sort and distribute daily mail/deliveries. World Mission Christian Academy

Miami, USA

Administrative Assistant

06/2016 - Current

NoFault Car Insurance Company Doral,

USA

Insurance Agent/Customer Service Agent

04/2016 - Current

Developed strong customer relationships and loyalty through effective communication.

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Identifies prospective clients through leads and referrals. Schedules client meetings.

Performs follow-up calls as needed.

Advises on car insurance coverage.

Conducts periodic policy reviews.

Prepares insurance proposals.

Completes requirements and submits to underwriters. Miami-Dade County Elections Department

Doral, FL

Election Specialist

03/2024 - 11/2024

Troubleshooting all polls

Election Preparation:Assisting with poll worker recruitment, training, and manual creation.

Coordinating supplies necessary for conducting an election. Preparing and reviewing ballots and voting equipment. Preparing reports required by election authorities. Assisting Voters and Public:Greeting and assisting the public at voter services counters.

Responding to inquiries and requests from voters via phone, email, and in person.

Providing information about election procedures and laws. Election Day Support:Instructing judges and precinct officials. Answering questions and resolving problems during elections. Processing absentee ballots and voter history.

Assisting with voting processes like one-stop voting. Miami Dade Election Department Doral,

FL

Election ATS (Administrative

Troubleshooter)

03/2024 - 11/2024

Troubleshooting: Identifying and resolving issues that may arise before or during Election Day, such as problems with equipment like EViDs. Support for Polling Locations: Providing on-site assistance and guidance to the Clerk and Elections Specialist at polling locations, helping them address issues and ensure adherence to election procedures. Monitoring and Compliance: Monitoring assigned polling locations to ensure Election Board members are operating according to policies and Florida Statutes.

Accessibility: Ensuring polling locations are ADA compliant. Serving as "On-Call": Being available to transport election items to the Collection Center as needed.

Communication: Responding to calls from precincts or Election Central and communicating any immediate concerns to ATS Election Central support.

Pre-Election Day Preparations: Ensuring necessary equipment, such as MiFi and EViDs, is properly connected and functioning before Election Day.

Miami Dade College Miami, FL

A.A in Business Administration

04/2010

COMPLETED COURSEWORK TOWARDS ASSOCIATE IN ARTS

Conversational

Support Staff Member, Susan G Koman, Miami, FL, 03/01/20, Present Creole, Intermediate

Education and Training

Certifications

Volunteer Experience

Languages

Contact this candidate