Work-From-Home Technical Support

OFFICE ADMINISTRATIVE

HUMAN RESOURCES

Lennel Wilson

Orange County, CA/Email: ************@*******.*** /Phone: 714-***-****

Resume page 1 of 2

SUMMARY OF QUALIFICATIONS:

Dedicated and results-driven professional with over 15 years of experience in customer engagement, operational strategy, and technical support across diverse industries. Skilled in optimizing workflows, leading high-performing teams, and driving efficiency through strategic problem-solving and data-driven decision-making. Adept at managing complex logistics, ensuring service excellence, and fostering collaboration to achieve organizational goals. Proven ability to adapt to evolving business environments while delivering measurable results that enhance overall performance and customer satisfaction.

TECHNICAL SKILLS:

Customer Relationship Management (CRM) Software: Salesforce, Zoho CRM, HubSpot, Freshdesk. Communication Software: Slack, Microsoft Teams, Zoom.

Office Software: Microsoft Office Suite, Google Workspace, Adobe Acrobat, Microsoft Visio, Analytical Tools: Google Analytics, Tableau, MS Power BI, Excel

KEY SKILLS:

Complaint Resolution

Effective Communication

Teambuilding & Training

Cost Reduction & Waste Elimination

Patience & Empathy

Multitasking

Customer relationship management

Active listening & empathy

Data entry & reporting

Computer proficiency

Technical Support

Troubleshoot

Network Connectivity

Technical Problems

User Support

Problem Resolution

Software Issues

Conflict Resolution

Time Management

Inventory Management

Training and Development

Visual Merchandising

Zendesk & Salesforce

Conflict resolution

Research interviewing

Highly organized and reliable Attention to detail

Data collection and analysis

Computer proficiency

Knowledge of Recruitment

Employee Relations

Performance Management

Training and Development

Compensation and Benefits

HR Policy Development

Compliance and Regulations

Talent Management

Organizational Development

Employee Engagement

Diversity and Inclusion

Succession Planning

HR Information Systems (HRIS)

Change Management

Onboarding

Labor Relations

Data Analysis and Reporting

WORK EXPERIENCE:

Research Interviewer

NORC at the University of Chicago

(2025 to Present)

Draw on Erikson’s theory of psychosocial development, integrated a developmental perspective into my approach, and tailored interviews to each respondent’s stage-specific needs.

Conducted interviews with health patients to assess cognitive abilities and needs, performed in-home visits, and administer tasks that evaluate mental, financial, and educational backgrounds.

Managed respondent accounts, handled payments with accuracy and confidentiality, and coordinated with a team of 16 members to achieve project objectives while ensuring effective communication via phone.

Lennel Wilson

Orange County, CA/Email: ************@*******.*** /Phone: 714-***-****

Resume page 2 of 2

Customer Experience Coordinator

Amazon DSP – Anaheim, California

(2021 to 2025)

Optimized last-mile logistics by facilitating seamless customer service and delivery coordination. Leveraged Amazon’s proprietary system to navigate routes efficiently, ensuring timely and accurate package distribution while enhancing overall customer experience.

Worked closely with lead managers to streamline operational workflows, implement strategic delivery solutions, and address client inquiries to maintain service excellence. Executed logistics management with a customer-centric approach, upholding Amazon’s standards for satisfaction and reliability.

Customer Solutions Specialist

United States Postal Service – Long Beach, California

(2015 to 2020)

Provided exceptional customer support by resolving inquiries, managing shipment processes, and overseeing logistics operations to ensure seamless service execution.

Maintained detailed documentation of customer interactions while upholding quality assurance and compliance standards. Collaborated with internal teams to optimize service efficiency, streamline operational workflows, and enhance overall client satisfaction.

CVS Caremark/Lead Manager (part time)

Long Beach, California

(2009 to 2015)

Provided exceptional customer service in a retail pharmacy environment, assisted customers with inquiries and purchases, processed transactions, managed inventory, and ensured a positive shopping experience.

Stayed on top of a wide range of responsibilities, including staffing, scheduling, and inventory management—all necessary to ensure daily operations run smoothly.

Recruited, hiring, and training new team members adds a fresh perspective to any organization. It’s an exciting process that has great potential to bring more potential opportunities and success!

Ensured customer satisfaction is key, so it’s crucial to create a warm, friendly atmosphere that makes people feel supported and welcome.

EDUCATION:

Colorado Christian University

Associates of Science

Human Resources Management

2022

Colorado Chirstian University

Major: Bachelor of Science in Project Management

Minor: Business Management

Currently attending, Completion Date June 2025

MILITARY SERVICE:

United States Navy

Weapons Engineer, Everett, WA (2001-2008) (Honorable Discharged)

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