Development Representative Customer Experience
Resume:
Charles Jones ll
PROFESSIONAL EXPERIENCE
Power Home Remodeling – Norcross, GA
Customer Development Representative, 11/2024 – Present
• Engage with homeowners through door-to-door outreach, generating interest in exterior home improvement services including roofing, siding, windows & doors.
• Deliver personalized consultations, assessing homeowner needs and scheduling no-obligation estimates to drive qualified leads for sales team.
• Collaborate with team members to share field insights and refine territory strategies, contributing to team goal achievement.
• Maintain up-to-date product and service knowledge to effectively educate prospects, handle objections, and ensure informed customer experience.
• Exceeded lead generation targets by applying consultative communication, adapting messaging, and building rapport quickly in diverse neighborhoods. AT&T– Atlanta, GA
Sales Executive, 05/2023 – 10/2024
• Drove sales by identifying customer needs and recommending service solutions across wireless, internet, and bundled products, supporting both new customer acquisition and account growth.
• Built customer relationships through consultative selling, personalized service, and proactive problem solving, improving retention and satisfaction.
• Managed high volumes of customer interactions daily, resolving billing issues, account upgrades, and service inquiries with focus on speed, accuracy, and care.
• Supported store recruitment efforts by helping identify strong internal candidates, providing training input, and contributing to a positive onboarding environment for new hires.
• Stayed current on industry offerings, competitors, and promotional strategies to guide buying decisions and contribute to overall team strategy. Elite 205 – Birmingham, AL
Training Specialist/ Sales Lead, 02/2022 – 04/2023
• Led daily sales operations and provided hands-on coaching to improve team performance, sales consistency, and goal achievement.
• Designed targeted training programs to improve product knowledge, customer engagement, and closing skills, strengthening onboarding and team effectiveness.
• Assisted with recruiting, interviewing, and selecting new sales team members; helped onboard and integrate new hires into team workflows and performance expectations.
• Trained team members to handle high call volumes, manage objections & deliver consistent, customer-focused service in both virtual & in-person environments.
• Monitored performance to identify skill gaps and delivered targeted coaching to improve team consistency and confidence.
• Worked with management to report on team performance and support alignment between training initiatives and company objectives. Everyday Success Team – Birmingham, AL
Remote Closer, 01/2020 – 02/2022
• Closed inbound and outbound sales opportunities, using personalized strategies to convert leads into long-term clients across various service offerings.
• Developed sales strategy, objection-handling techniques, and closing approaches, contributing to consistent revenue growth and improved client retention.
• Worked with clients to understand needs and recommend tailored solutions to support satisfaction and retention.
• Trained new closers on sales processes and client communication best practices, improving overall team readiness and performance.
Atlanta, GA 30318
*****************@*****.***
SUMMARY
Dynamic sales and customer service
professional with 5+ years of
experience across fast-paced startups
and nationally recognized brands.
Skilled at driving revenue through
personalized outreach, team coaching,
and consultative strategies across
telecommunications, home
improvement, and remote service
industries. Known for turning
conversations into opportunities,
strengthening team performance, and
creating standout customer
experiences that last beyond the sale.
CORE COMPETENCIES
• Sales Strategy
• Stellar Customer Service
• Prospecting & Lead Generation
• Negotiation & Deal Closing
• Customer Retention
• Sales Presentations
• Product Demonstrations
• CRM Reporting
• Recruiting & Talent Acquisition
• Interviewing Techniques
• Candidate Sourcing
• Onboarding Support
• Call Handling
• Training & Mentoring
• Conflict Resolution
• De-Escalation Techniques
• Performance Monitoring
• Emotional Intelligence
• Active Listening & Adaptability
EDUCATION
High School Diploma
Hoover High School 2016
INTERESTS
Singer & Songwriter creating original
music in collaboration with Sony-
affiliated producers.
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