Social Worker Case Management

Cathy Smith

Social Worker

Address Leesburg, Fl *4788

Phone 352-***-****

E -mail *****************@*******.***

Compassionate generalist Social Worker experienced in private and Medicare/Medicaid environments proficiency with diverse populations across the lifespan. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Adept at refusal conversion, recruiting, licensing and client education. Skills

Interviewing skills Enthusiastic advocacy

Engaging with humor Interdisciplinary collaboration Crisis Intervention Referrals and networking

Client needs assessment Finding strengths

Instilling hope Community Resources

Planning and Coordination Writing case histories

Work History

2020-12 - Current Case Management Analyst

Aetna, Leesburg, Florida

• Aetna's Corporate Care Management, Engagement Hub

• Assess members stated and unstated needs including social determinants of health with formal questionnaire and interview

• Utilize motivational interviewing to start where the member is and support change

• Conducts triage, connecting members with appropriate providers and care team personnel including care managers

• Provide information, referral, assistance with accessing resources, health coaching and supportive care to members

• Utilize Microsoft Office Suite, Med Compass, Clinical Engagement Console, Lexis Nexis, ASD, HRP, and Community Resource Directory. 2008-08 - 2020-11 Behavioral Health Condition Management Care Planner Aetna

• Provided member care planning, health assessments, and case management in medical, mental health, and disease programs

• Collaborated with Nurse Case Managers, short-term disability team, employee assistance programs, hospitals, and treatment centers to ensure best practices and solution offerings to client

• Ensured continuous coaching, information sharing, and overall support to empower member to make ongoing independent medical and/or healthy lifestyle choices

• Supported utilization review process though the substance abuse continuum

• Participated in clinical rounds with psychiatrists and physicians and receive on-going clinical training on mental health issues Previous Work Foster Care Case Manager-public and private agencies History Recruited, licensed, trained foster parents and therapeutic foster parents. Case manager for foster parents and children in care. Supervised placements. Collaborated for adoption.

Child Protective Services Worker, NC

Discerned child abuse reports, investigated concerns, removed children when necessary, compiled court reports, attended court, supervised reunification visits, conducted home studies. Case manager for birth parents and children in care. Professional Interviewer -Government Studies

Identify, locate, screen, and interview respondents for Government studies: Adolescent Risk Survey, General Social Survey, National Treatment Improvement Evaluation Study

(NTIES), National Household Education Surveys Program (NHES) Washington University Vietnam Era Study

Education

Bachelor of Social Work

University of North Carolina - Wilmington Wilmington, NC Phi Alpha Honor Society

Certification

Health Coach Certification July 2020

University of North Carolina at Greensboro Public Health Education

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