Customer Service Maintenance Manager
Resume:
JEFF FERGUSON
Lynn Haven, Florida
*************@***.***
OBJECTIVE : ACQUIRE A CHALLENGING POSITION WITH A PROGRESSIVE COMPANY THAT WILL BENEFIT FROM MY MANAGEMENT AND SALES EXPERIENCE.
EXPERIENCE :
9/01/19 - 4/05/21 Agent Owned Realty Mt. PLEASANT S.C
Realtor
4/2017 – 6/21/19 LOWE’S IMPROVEMENT PENSACOLA, FL. / Mt. PLEASANT S.C.
ASM SALES / MERCHANDISING
Managed: Inventory, Merchandising, Sales and Customer Service activities in: Appliances, Cabinets, Fashion Bath, Seasonal L&G, Flooring, Millwork, Home Decor, Paint, Pro-Services, Installed Sales Inter. & Exter. Coached & Trained associates to ensure the store remains in-stock and customers received the highest quality service while shopping in a clean and safe store environment. Accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction.
9/2011 – Present COASTAL*MEDIA GULF BREEZE, FL.
INTERNET SALES /OWNER
Seven years selling "FBS" on Amazon of multi-media products. Answering customer questions, Sourcing inventory, Listing/Uploading, Market pricing updates, Shipping/Receiving, Sales.
4/2011 – 9/2011 ROYAL BEACH RENTALS SANTA ROSA BEACH, FL.
HOUSEKEEPING AND MAINTENANCE MANAGER
*RESPONSIBLE FOR HOUSKEEPING AND MAINTENANCE OF RENTAL PROPERTIES.
*HIRED AND SCHEDULED CONTRACT CLEANERS FOR 52 PROPERTIES.
*SUPERVISED LAUNDRY AND MAINTENANCE PERSONNEL TO MEET PRODUCTION AND
QUALITY CONTROL STANDARDS.
*INSPECTION OF PROPERTIES DAILY FOR CLEANLINESS AND MAINTENANCE.
*INVENTORY CONTROL OF LINENS, AMENTIES AND MAINTENANCE SUPPLIES.
*INFORMED PROPERTY OWNERS OF REPAIRS REQUIRED AND ESTIMATES TO COMPLETE.
*SCHEDULED MAINTENANCE/REPAIR WORK ORDERS AND POSTED FOR BILLING.
2008 - 2010 HOLIDAY INN RESORT PANAMA CITY BEACH, FL.
DIRECTOR OF ASSETT MANAGEMENT AND GUEST RELATIONS
*DIRECTLY RESPONSIBLE FOR HOUSEKEEPING, LAUNDRY, ENGINEERING DEPARTMENTS. * DAILY INSPECTIONS OF PROPERTY TO MAINTAIN HIGHEST LEVEL OF STANDARDS. *OVERSAW FOOD & BEVERAGE ACTIVITIES TO ENSURE COMPLETE GUEST SATISFACTION. *PERFORMED EVALUATIONS, TRAINING AND DEVELOPMENT OF DEPARTMENT TEAMS. *PROVIDED HANDS ON SUPPORT AS NEEDED. *MAINTAINED A POSITIVE RELATIONSHIP AND OPEN LINE OF COMMUNICATION WITH GUESTS, AND ALL DEPARTMENTS.
2002 – 2008 ALEX COLE HOME FURNISHINGS PANAMA CITY BEACH, FL.
OWNER / OPERATOR
*3500 SQ. FT. SHOWROOM / ANNUAL SALES OF $650,000 *SERVICED AND SOLD TO ALL TYPE HOMEOWNERS. *RECOMMENDED INTERIOR DESIGN PLANS. *SECURED PROPERTIES FOR FURNITURE PACKAGES. *COMPILED MONTHLY P & L STATEMENTS.
*PLANNED/EXECUTED ALL – ADVERTISING, PROMOTIONS, INVENTORY ORDERS AND SETUP. *SECURED AND MAINTAINED A POSITIVE MARKET SHARE.
1997 – 2002 BROOKVILLE WOOD PROD., INC. BROOKVILLE, PA.
SALES MANAGER – EASTERN US / CANADA
*SERVICED EXISTING AND ESTABLISHED NEW ACCOUNTS, REBUILT LOST ACCOUNTS. *SECURED ADDITIONAL $3.2 MILLION IN ANNUAL SALES. *ORGANIZED AND SETUP TRADE SHOW EVENTS TO ESTABLISH MARKET RECOGNTION AND DEVELOP SALES LEADS. *SUGGESTED NEW PRODUCTS, MANUFACTURING CAPABILITIES THAT WOULD INCREASE SALES AND RETAIN CUSTOMER LOYALTY.
1990 – 1996 PEADEN SERVICE, INC. PANAMA CITY, FL.
SERVICE AND MARKETING MANAGER
*ORGANIZED AND TRAINED PERSONNEL TO COMMUNICATE EFFECTIVELY WITH ALL MARKET
AREAS AND CONDITIONS. *ESTABLISHED ALL PRICING GUIDELINES FOR HVAC REPAIR / REPLACEMENT. *INCREASED OVERALL BUSINESS FROM $800 THOUSAND TO $2.4 MILLION. *IMPLEMENTED SETUP AND CONTROL OF A TEN STATION COMPUTER NETWORK.
*ESTABLISHED A COMPANY HEALTH & BENEFITS PROGRAM.
*SETUP & MONITORED SALES CALL CENTER FOR ALL SERVICES OFFERED.
1984 – 1990 HOMECRAFTERS / WICKES LUMBER FT. WALTON, FL. / ATLANTA, GA.
GENERAL MANAGER
*PREPARED AND SCHEDULED ALL ADVERTISING FOR NINE STORES. *PLANNED AND EXECUTED ALL PHASES OF HOME / TRADE SHOW PROMOTIONS. *HIRED AND TRAINED PERSONNEL TO SALE EFFECTIVELY WITH RETAIL AND BUILDER TRADE FOR AN $28 MILLION ANNUAL SALES LOCATION. *PREPARED THREE YEAR BUSINESS PLANS TO INCREASE MARKET SHARE. *PLANNED AND DIRECTED REMODEL OF 5 RETAIL SHOWROOMS IN REGION. *RESPONSIBLE FOR INVENTORY CONTROLL TO ACHIEVE ANNUAL SALES VOLUME. *CONTROLLED STORE EXPENSES TO ACHIEVE $220 THOUSAND NET PROFIT. *REMERCHANDISED PRODUCT SKU ASSORTMENTS TO FIT MARKET AREAS.
1981 – 1984 HOUSEWORKS HARVEY, LA.
GENERAL MANAGER
*DIRECTED OPERATIONS INVOLVING TRANSPORTATION OF BULK MATERIALS AND POOL
SHIPMENTS OF CLOSING LOCATIONS TO OTHER MARKETS . *DIRECTED AND IMPLEMENTED ALL PROCEDURES FOR TERMINATION OF FOUR STORE LOCATIONS. *SUPERVISED A STAFF OF 65 PERSONNEL INCLUDING MANAGEMENT, CLERICAL AND SALES. *INITIATED STORE STANDARDS AND PROCEDURES OF OPERATION.
EDUCATION :
1999 – DALE CARNEGIE GRADUATE OF MANAGEMENT LEADERSHIP AND PUBLIC SPEAKING.
1997 – PENNSYLVANIA REAL ESTATE CLASSES.
1993 - LEADERSHIP SERIES OF VALUED ADDED SELLING AND SERVICE.
1987 - 8 - WEEK MANAGEMENT TRAINING, FOR TARGET MARKETING AND SELECTION.
1974 - BAY COUNTY HIGH SCHOOL, PANAMA CITY, FL. – DIPLOMA RECEIVED.
HONORS :
2006 – 2010 CITY COUNCIL – VICE MAYOR OF PANAMA CITY BEACH, FL.
2006 - 2008 TDC – TOURIST DEVELOPMENT COUNCIL, PANAMA CITY BEACH, FL.
1998 – 2002 WOOD PRODUCTS MFG. ASSOCIATION BOARD OF DIRECTORS.
1994 – 1996 PRESIDENT OF NORTHWEST FLORIDA HEAT PUMP ASSOCIATION.
1982 – 1983 RECIPIENT OF HOUSEWORKS CORPORATE OFFICE - RETAIL EXCELLENCE AWARD.
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