Customer Service Quality Control

Location:

Knoxville, TN

Salary:

Posted:

June 23, 2025

Contact this candidate

Resume:

Debra williams

Certified CNA/Phlebotomist/EKG

Powell, TN 37849

*****.*******@*****.***

+1-865-***-****

Professional Summary

Diligent and detail-oriented mobile phlebotomist with 5+ years of experience in collecting blood samples from patients using various techniques, including venipuncture and capillary puncture. Proven track record of maintaining strict adherence to infection control protocols and ensuring proper patient identification and labeling of specimens. Skilled in communicating effectively with patients, handling sensitive patient information with confidentiality, and utilizing electronic medical record systems to accurately document patient information. Proficient in performing quality control checks on equipment and troubleshooting any issues or discrepancies during the phlebotomy process. Possesses a strong attention to detail and a commitment to providing compassionate care to patients. Experienced in training new phlebotomists on proper techniques, safety procedures, and customer service skills. Achieved an error rate below 99% through careful attention to detail during specimen handling and implemented a streamlined scheduling system that reduced wait times by 100% for patients. Recognized for exceptional customer service skills, receiving positive patient feedback comments. Maintained a clean and organized mobile lab.

Authorized to work in the US for any employer

Work Experience

Mobile Phlebotomist

Coast Diagnostics Laboratory-Mobile, AL

September 2024 to Present

• Performed mobile phlebotomy services, traveling to patients' homes and healthcare facilities

• Collected blood samples from patients using a variety of techniques, including venipuncture and capillary puncture

• Ensured proper patient identification and labeling of specimens to maintain accuracy and prevent cross- contamination

• Maintained strict adherence to infection control protocols, including the use of personal protective equipment (PPE)

• Managed a high volume of daily appointments while maintaining punctuality and efficiency

• Communicated effectively with patients to alleviate anxiety and provide clear instructions for specimen collection procedures

• Handled sensitive patient information with confidentiality and maintained HIPAA compliance at all times

• Utilized electronic medical record (EMR) systems to accurately document patient information, test orders, and results

• Collaborated with healthcare professionals in various settings to coordinate specimen collection schedules

• Demonstrated strong attention to detail when verifying patient demographics, test requirements, and physician orders

• Performed quality control checks on equipment regularly to ensure accurate test results

• Followed established protocols for sample transportation, storage, and disposal according to regulatory guidelines

• Troubleshot any issues or discrepancies during the phlebotomy process in a timely manner

• Assisted in training new phlebotomists on proper techniques, safety procedures, and customer service skills

• Successfully collected up to 20/30 blood samples per day on average without compromising accuracy or patient comfort

• Implemented a streamlined scheduling system that reduced wait times by 100% for patients

• Improved overall customer satisfaction by 100% through friendly interactions and compassionate care

• Increased efficiency by implementing digital documentation methods which reduced paperwork errors by 99%

• Developed strong relationships with nursing staff at multiple healthcare facilities resulting in increased referrals

• Achieved an error rate below 99% through careful attention to detail during specimen handling

• Recognized for exceptional customer service skills, receiving positive patient feedback comments

• Maintained a clean and organized mobile phlebotomy workstation, ensuring compliance with safety standards

• Participated in continuing education programs to stay updated on the latest phlebotomy techniques and best practices

• Assisted in the implementation of new equipment and technology upgrades to improve efficiency and accuracy

• Collaborated with laboratory staff to resolve any specimen-related issues or discrepancies

• Demonstrated flexibility by adapting to changing schedules and accommodating urgent requests from healthcare providers

• Served as a reliable resource for patients, answering questions about the phlebotomy process and addressing concerns

• Maintained accurate records of all collected specimens, including proper labeling, documentation, and storage

• Ensured compliance with OSHA regulations regarding biohazardous waste disposal procedures

• Closely monitored inventory levels of supplies and reagents, placing orders as needed to prevent stockouts

• Provided support during emergency situations by collecting blood samples from critically ill or injured patients

• Achieved a punctuality rate of 100% for scheduled appointments while maintaining quality standards

• Cultivated a calm environment during blood collections through effective communication and empathy towards anxious individuals

• Safely transported specimens back to the laboratory using appropriate handling methods and temperature controls

• Increased revenue by expanding client base through networking efforts at local healthcare events Mobile Phlebotomist

Patients Choice Laboratories-Philadelphia, PA

June 2024 to September 2024