Customer Service Front Desk
Resume:
Dariana Casanova
Miami, FL
️ ***********@*****.***
Professional Summary
I am a talented, ambitious, and hardworking individual with experience in customer service, administration, and front desk operations. I excel at multitasking and thrive under pressure. A key strength is my communication skills and ability to build strong relationships to achieve positive outcomes.
Skills
- Microsoft Office & Office Suite
- Team Collaboration
- Organizational Skills
- Interpersonal Communication
- Professionalism
- Problem-Solving
- Multitasking
- Customer Service
- Bilingual: Spanish & English
- Conversational Portuguese
- Decision-Making
Experience
Front Desk Receptionist (Temporary)
Care 4 Hair Miami, FL
November 2024 – April 2025
- Greeted and assisted patients in a professional and friendly manner.
- Managed daily appointment scheduling and confirmations.
- Handled administrative tasks, including filing, emails, and phone inquiries.
- Coordinated with medical and esthetic teams to ensure workflow.
- Processed payments and maintained front desk organization.
Customer Service & Medical Interpreter
Georgia Clinic Norcross, GA
September 2022 – September 2024
- Provided Spanish-English medical interpretation during patient encounters.
- Assisted healthcare providers in understanding cultural nuances.
- Scheduled appointments and managed patient communications.
- Supported the billing process and front desk operations.
On-site Manager
CFS Staffing Atlanta, GA
February 2022 – August 2022
- Recruited and trained new staff.
- Oversaw employee performance and productivity on-site.
- Maintained accurate records and coordinated shift schedules.
Line Leader Assembly & Office Assistant
CER Management Group Athens, GA
April 2021 – December 2021
- Scheduled production line tasks and managed workflow.
- Monitored quality and efficiency of output.
- Provided administrative support to managers.
Sales Executive & Customer Service Representative
Tigo Managua, Nicaragua
January 2017 – December 2020
- Managed customer portfolios and introduced new product offerings.
- Identified sales opportunities and followed up on leads.
- Developed sales strategies tailored to different customer segments.
Education
Bachelor's in Business Administration
Universidad American College (AC), Nicaragua
Graduated: December 2007
High School Diploma
Colegio Bautista, Managua, Nicaragua
Graduated: December 2004
Languages
- Spanish – Native
- English – Fluent
- Portuguese – Conversational
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