Web Services Salesforce Com

Rithik Devendran *************@*****.*** +1-201-***-**** Hoboken,

New Jersey, USA

PROFESSIONAL SUMMARY

• My past engagements include working on Salesforce CRM, Sales Cloud, Service Cloud, and Apex Programming.

• I am a certified Salesforce Expeditioner in Salesforce.com Platform as a Developer and currently hold the Salesforce Admin, Platform Developer I, II & App Builder Certifications.

• In-depth understanding of the capabilities and constraints of the Salesforce CRM application coupled with good Understanding business goals and processes, requirements gathering, implementation, testing, migration, rollout, training and ongoing administration.

• Experience in creating Custom Objects, Custom fields, Formula Fields, Validation rules, Custom Tabs, Products and Price books, Reports and other components as per the client requirements

• Experience in implementing various advanced fields like pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, and Field Dependencies.

• Expert in creating Profiles, Roles, Users, Sharing Rules, Lightning Record Pages, Custom Meta Data settings.

• Experience in Web Services to integrate with the third-party applications and AppExchange apps.

• Experience in Apex, Visualforce, Python.

• Experience in working with SOQL, SOSL & Metadata API.

• Proficient in Data Migration from Traditional Applications to Salesforce.com using Data Loader Utility

• Provided on-going salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows

SKILLS & CERTIFICATIONS

Salesforce

Technologies

Apex Language, Apex Scheduler, Apex Triggers, Apex Classes, SOQL, SOSL, VisualForce Pages,Lightning Web Components, Aura,Service Cloud, Co Access Management, GIT, Apex Web Services, Force.com Eclipse IDEPlug-in, Workflow & Approvals, Dashboards, Chatter, Salesforce 1,Reports, OmniChannel, Analytic Snapshots, Custom Objects, OmniStudio,.

Visualization Tools Tableau, Power BI

Web Technologies React, Angular, Spring, Node.js, HTML, CSS, BootStrap, Java Script, VisualForce, and Web services

Web Services

REST API, SOAP, WSDL BULK,, XML, JSON

Languages

Apex, Java Script, XML, Python, SQL

Operating Systems

Windows 10/11, Linux, Mac

Packages MS-Office, Project, SharePoint, Excel.

Certifications ● Salesforce Certified Administrator

● Salesforce Certified Platform Developer I

● Salesforce Certified Platform App Builder

● Salesforce Certified Platform Developer II

● Salesforce Certified Educational Cloud Consultant WORK EXPERIENCE

Salesforce Developer, Biynah Digital MAY 2024 –

PRESENT

• Developed and customized Omniscripts using Salesforce Lightning Flow to automate complex business processes.

• Configured and customized Omniscripts to meet specific business requirements, including custom objects, fields, and validation rules.

• Implemented Multi-Instance App Workflows (MIAW) to enhance user experience and streamline processes across multiple platforms, resulting in improved efficiency.

• Utilized Salesforce tools such as Process Builder and Apex triggers to enhance Omniscript functionality and automate actions.

• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

• Live agent configuration, created and assigned live agent skills, chat buttons for live agent.

• Was responsible for maintaining the omnistudio package, including any upcoming updates and the effects on current functionality.

• Exposure to SOAP UI/Postman tool regarding unit testing of these Web Services using OAuth 2.0 & access token credentials.

• Developed REST API Web Services which makes Inbound/Outbound calls during Data Integration between Salesforce & External Systems.

• Integrated chatbot with salesforce live agent in Service cloud.

• Used omniscripts to create a several guided user flows to help claims administrator with the right billing codes for the procedures.

Salesforce Architect, Stevens Institute of Technology, Hoboken AUG 2022 – JAN 2024

• Implemented Education Cloud at SIT, Hoboken for Online and Continuing Education department.

• Understanding Integration scenarios, design to develop Apex/Lightning components according to the

business requirements.

• Developed and customized Salesforce Education Cloud solutions to streamline student data management, improve recruitment processes, and enhance alumni engagement.

• Managed and customized core Education Cloud objects such as Contact, Account, Program Enrollment, Course Connection, and Affiliation to track and manage student lifecycle data.

• Configured and optimized the Program Enrollment and Course Connection objects to facilitate seamless management of academic programs, courses, and student enrollments.

• Designed custom applications and flows tailored to the needs of educational institutions, enhancing operational efficiency for admissions, student success, and fundraising teams.

• Gathered user and functional system requirements and worked with stakeholders and project teams to prioritize collected requirements.

• Analyzed change requests for existing applications and projects implementing new applications and creating process models, specifications, diagrams and charts to provide direction to the project teams.

• Implemented integrations between Salesforce Education Cloud and Student Information System Created Lightning Web Components(LWC), added CSS and Design Parameters that makes the Lightning component look and feel better.

• Hands on experience with App exchange applications including installing the application, setting up and utilizing it for various business applications. Example – Data Loader to import and export data. Implemented Security access to the user profiles by creating Object level security, field level security.

• Developed / Implemented batch Classes, Email Templates and scheduler implementations.

• Optimized many SOQL & SOSL Queries and improved the performance of many different apex classes and controller classes.

• Was responsible for conducting daily standups, speaking with Product Owner about the progress, working with developers for code reviews and estimating and sizing requirements and developing stories, and finally maintaining our dev-ops pipeline to provide high quality software.

• Worked on custom CPQ functions like using pricing lists, cost/markup, block prices, price rules, filter rules and user discounts. Implemented automation using Salesforce Process Builder and Flow, reducing manual tasks and improving operational efficiency. Salesforce Developer, General Electric Healthcare, Saudi Arabia AUG 2021 – NOV 2021

• Worked on custom Visualforce pages migration to Lightning user interface using Salesforce Lightning Design System.

• Created and launched two vendor communities; worked extensively to make sure there is a smooth onboarding process and worked with business team to add extra features either through out-of-the box features or building custom components.

• Implemented HealthCloud from scratch, to create a personalized experience that is cratered around the patient; utilized patient card view including claims, providers, recommended care and immunization records.

• Utilized the default HealthCloud data model, to speed up existing business processes to reduce the technical debt and keep our technical debt to a minimum.

• Experience on Single Sign On, Delegated Authentication and SAML.

• Developed and configured various Reports and Report Folders for different user profiles based on business need.

• Developing Various Apex classes, Controller classes, Apex Triggers to implement business logic.

• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Dashboards.

• Create Approval Process, Validation rules, Workflow rules and defined related tasks, email alerts, field updates to implement business logic.

• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to insert, export, update and delete data from comma separated values (CSV) files.

• Developed Custom Lightning web components to display case information and implemented custom validation on the form by over writing the submit functionality of record edit form. Salesforce Developer, Texas Instruments Student Program, Bangalore, India JUNE 2021 – JULY 2021

• Performed the detailed analysis of functional and technical requirements; designed & deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Demonstrated ability to translate customer requirements into specifications.

• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to extend org functionality.

• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.

• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.

• Customized Visualforce pages and modified the code for restricting some countries which they are not willing to do the business.

PROJECTS

Optimization Project - Prof. Rajarathnam Chandramouli, Sit, Hoboken APRIL 2023

• Developed a machine learning model for an "Optimal Diet Plan" utilizing LP (Linear Programming) and puLP modules.

• Implemented automated lead allocation algorithms that distribute leads based on predefined criteria,

• improving sales team efficiency and response times.

• Implemented Web to Case, Email to Case functionalities to provide better customer support to the customers.

• Used Data Loader for data migration and integration. Customer Segmentation Project - Prof. Shucheng Yu, Sit, Hoboken FEB 2023

• Uncovered valuable insights into customer behavior from a FLIPKART dataset, optimizing targeted marketing campaigns.

• Directed a project utilizing Salesforce CRM data analytics techniques, including custom object creation, workflow automation, and advanced reporting.

• Created comprehensive reports and dashboards within Salesforce to track customer interactions, sales performance, and marketing campaign effectiveness.

• Demonstrated proficiency in data analysis by strategically combining multiple techniques for actionable outcomes.

• Streamlined sales processes by customizing Salesforce Sales Cloud, enabling better tracking of leads, opportunities, and sales activities.

E-Commerce Enhancement Project- Prof. Mukund Iyengar, Sit, Hoboken DEC 2022

• Designed and deployed an e-commerce integration with Salesforce for an established business, allowing for convenient online browsing and product purchase directly within the Salesforce platform.

• Implemented automated data quality processes within Salesforce using validation rules, data cleansing workflows, and periodic audits to maintain high data standards.

• Developed custom objects and workflows in Salesforce to support the specific needs of the e-commerce integration and DQM (Data Quality Management) framework.

• Used Picklists, Dependent Picklists and Record types to enforce data quality. Face-Recognition-Based Attendance System SEPT 2021

• Utilized Salesforce’s authentication mechanisms to ensure secure user verification and data integrity, ensuring only authorized personnel can access and update attendance records.

• Developed custom objects and automated workflows in Salesforce to streamline the attendance tracking process, reducing manual effort and increasing accuracy.

• Employed Salesforce’s data management capabilities to store and manage user data EDUCATION

Stevens Institute of Technology, Hoboken, New Jersey, USA SEPT 2022 – MAY 2024 Master of Science in Electrical Engineering Artificial Intelligence (Data Science) GPA: 3.66/4

National Institute of Technology, Rourkela, India JULY 2018 – JUNE 2022 Bachelor of Technology in Electronics and Instrumentation Engineering CGPA: 7.2/10

LINKS

https://www.linkedin.com/in/rithik-devendran-a102071a0/ https://www.salesforce.com/trailblazer/rithikdev2001

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