Data Entry Customer Service

Zonta Law

******@*****.***

Professional Summary

Highly motivated and personable Customer Service and Quality Assurance Specialist with over 5 years of remote and in-office experience. Proven track record of fostering customer satisfaction, delivering technical support, and contributing to operational success through detailed data entry, CRM documentation, and cross-departmental collaboration. Brings a positive attitude, strong problem-solving skills, and the ability to thrive in fast-paced environments. Professional Experience

Quality Control / QA Specialist

Epiq (Remote) — Mar 2020 – May 2025

• Provided advanced support for complex customer issues via phone, email, and live chat.

• Cross-trained across departments to ensure flexibility and coverage.

• Maintained detailed CRM records to monitor requests and resolutions.

• Assisted customers with troubleshooting and product navigation via digital tools.

• Completed data entry reports and reviewed QC submissions from agents.

• Supported the team with confirmations, follow-ups, and customer documentation. Customer Care Representative / Sales Team / Outbound Agent LendingTree — Mar 2018 – Mar 2020

• Entered and validated data across systems, generating accurate reports for internal use.

• Verified credit information and dispatched qualified customers to mortgage lenders.

• Provided end-to-end customer care with a strong focus on satisfaction and issue resolution.

• Balanced administrative, sales, and support tasks independently and within a team.

• Maintained professionalism in a high-volume, time-sensitive environment. Customer Service Representative

CPI Security — Nov 2017 – Mar 2018

• Delivered technical and customer support for home security systems.

• Documented call notes and customer data in CRM platforms.

• Handled troubleshooting, on-site installations, and sales upselling of device upgrades.

• Maintained compliance with company standards while meeting quality targets.

• Managed escalations and ensured smooth resolution of customer complaints. Skills

• Customer Service & Support: Live Chat, Phone, Email

• Technical Tools: Salesforce, Zendesk, Microsoft Office, CRM platforms

• Data & Admin: Data Entry, Report Generation, Call Documentation

• Problem Solving: Troubleshooting, Conflict Resolution, Escalation Management

• Additional Skills: Sales, Billing, Order/Refund Processing, Supervisory Experience Education

Shaw University

West Mecklenburg High School

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