Front Office Vice President

instagram.com/alisan_****

LIFESTYLE & HOSPITALITY SPECIALIST

Passionate and driven hospitality leader with international experience in luxury hotels and fine dining. Skilled in food and beverage operations, front office management, and team development. Proven track record of leading successful openings, enhancing guest satisfaction, and improving operational efficiency. Known for a hands-on leadership style

919-***-**** and a commitment to creating memorable guest experiences. 176 NW 25th Street

Miami, FL 33127

************@*****.***

linkedin.com/in/

alisan-ulucay-62452b69/

Michael Melendez

Vice President of IMG Academy

Golf Club and Legacy Hotel

Dunedin FL

Mobile: 954-***-****

linkedin.com/in/michael-melendez-

8b514119b

Morris Siyman

Regional VP at Shaner Hotels

Mobile: 412-***-****

linkedin.com/in/morris-siyman/

REFERENCES

EDUCATION

Eskisehir Anadolu University B.A.

Tourism & Hospitality Management

2010 - 2014

Tasova Foreign Language

High School

2002 - 2006

EMC / Micros (Advanced;

Able to create screens from

start to finish.)

All F&B Industry Standard

Inventory Programs

Opera & Industry Standard

Front Office Programs

PROGRAMS

EXPERIENCE

Successfully opened new Edgewater Pool Bar, overseeing setup, staffing, and service standards to ensure a smooth launch.

Implemented Mobile Dining (IRIS), enhancing guest convenience and increasing outlet revenue through digital ordering. Developed and launched a new spring–summer menu, incorporating seasonal trends and guest feedback to elevate dining experience. Revamped the amenity program by collaborating with the culinary team on curated food options and leading the creation of elevated beverage pairings.

Spearheaded vendor-driven activations around key holidays to boost guest engagement, increase covers, and drive incremental revenue. Reactivated the happy hour program, building strategic relationships with locals to strengthen community ties and boost weekday traffic. Led staff training in bar artistry and service excellence, and actively participated in Forbes standards training alongside the team to align with luxury hospitality benchmarks.

Senior Food & Beverage Operations Manager

NOV ’24 – PRESENT

Miami Marriott Biscayne Bay

Director of Food & Beverage

JUN ’24 - OCT ’24

Doubletree by Hilton, Charlotte

Led rebranding of the hotel’s primary restaurant, including new wine, cocktail, and seasonal specials menus.

Reopened In-Room Dining post-COVID, streamlining systems and updating service sequences.

Modernized dining table presentation and meal setup. Developed SOPs, job manuals, and service training materials. Organized vendor-led wine trainings and curated holiday special programming.

CONTACT

ALISAN ULUCAY

Managed five outlets including Lobby Lounge, Cocktail Bar, Coffee Shop, and Fine Dining Restaurant Opened a new restaurant outlet, managed Micros POS setup, and trained staff Created SOPs, scheduled Forbes/Marriott trainings, and led departmental meetings Managed hiring and scheduling for a team of 40+ employees Food & Beverage Operations Manager

AUG ‘23 - MAY ‘24

The Ritz-Carlton, Charlotte

Oversaw restaurant and M Club Lounge operations, supervising 30+ employees Developed seasonal wine, beer, and cocktail menus with pairing recommendations Conducted monthly inventory, placed F&B orders, and managed staff payroll Led staff education on beverage knowledge and service standards Restaurant Manager

NOV ‘22 - AUG ‘23

UNC Charlotte Marriott Hotel & Conference Center

Designed signature cocktails and specials, managing bar operations during COVID with a small team Achieved $700K+ in sales with a lean team of two

Managed inventory and vendor relationships

Bar Lead/Manager

MAR ‘21 - AUG ‘22

AC Hotel, Chapel Hill

Delivered VIP guest services and coordinated cross-departmental communication Led new hire onboarding and served as liaison for task force managers Front Desk Supervisor

SEP ‘17 - APR ‘19

Marriott Durham City Center

Supported wine program management and bar inventory Coordinated delivery schedules and payments

FOH Manager

APR ‘19 - MAR ‘21

Parizade Restaurant, Durham

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