Customer Service Cyber Security
Resume:
Bashir
Chuma Jr.
Sandy Springs, Georgia *****
***************@*****.***
WWW: Bold Profile
Education
Bachelor of Science in BOS in
Communications & Minor in BA
Pepperdine University, Malibu,
California May 2021
Certifications
Introduction to Cyber Security, Stay
Safe Online Open University, 09/01/23
Certificate of Appointment of Notary
Public, Deputy Clerk of Superior
Court, 10/01/24
NNA Certification
Online Notary & Permit Runner
License
Notary Loan Signing Agent
Motivated employee with over 5 years of construction experience in both residential and commercial developments, complemented by 4 years of marketing expertise. Demonstrated track record of successfully building and overseeing the construction of 5 residential homes in the metro Atlanta area within the past 3 years. Thrives in fast-paced environments, consistently delivering projects quickly and efficiently. Currently seeking a Project Superintendent or Construction Management role to further utilize reliable and knowledgeable approach to building residential and commercial projects. Recognized for exceptional customer service skills and the ability to build strong relationships. Committed to welcoming customers and providing comprehensive service. Possessing an in-depth understanding of housing plans and MEP's plans, brings valuable expertise to any construction project.
Skills
Business Communications
General Contractor Experience
New Construction Experience
Residential Rehab & Renovation Management
Problem Solving
Accounting
Leadership
Microsoft Excel Proficient
Adobe Photoshop Proficient
Speaks Swahili
Work History
Retail Sales Associate
FedEx, Atlanta, GA November 2024 - Current
Customer Service Representative
Helped customers complete purchases, locate items, and join reward programs. Answered questions about store policies and addressed customer concerns. Greeted customers and helped with product questions, selections, and purchases.
Greeted customers and provided outstanding customer service. Proficient using Adobe Photoshop and Microsoft Office for printing projects. Produce posters,banners, signs and graphics for customers businesses locally. Stocked merchandise, clearly labeling items, and arranging according to size or color.
Managed efficient cash register operations.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
PGA SuperStore, Kennesaw, Georgia February 2024 - March 2025 Project Construction Manager
Star Construction March 2023 - January 2025
Project/ Property Manager
Luguru Holdings LLC, Sandy Springs, Georgia January 2022 - January 2025 Car Sales Consultant
Jim Ellis Automotive Group, Atlanta, Georgia March 2023 - December 2023 Provide support to customers on a wide range of company products Greet customers when they enter the store and assist with acquiring requested products
Handle difficult and complex customers by resolving their issues Maintain a courteous and supportive attitude towards customers, which helped to reduce the number of customers leaving the store dissatisfied Maintain customer satisfaction with forward thinking strategies focused on addressing customer needs
My responsibilities include sourcing and hiring contractors for property maintenance and repairs, as well as collaborating with county officials to ensure compliance with permits and ordinances for smooth project execution Managing the social media account for the company and promoting certain bookings through our Airbnb properties
My current responsibilities include sourcing and managing contractors for property maintenance and repairs, while also liaising with county officials to secure permits and ensure compliance with local ordinances Effectively oversaw a portfolio of commercial properties, maintaining high tenant satisfaction and strong retention rates
Led cross-functional project teams to oversee renovation and improvement projects, delivering projects on time and under budget My responsibilities include sourcing and hiring contractors for property maintenance and repairs, as well as collaborating with county officials to ensure compliance with permits and ordinances for smooth project execution Managing company's social media presence, strategically promoting our Airbnb properties to maximize bookings and enhance brand visibility across key platforms
Developed and implemented effective sales strategies to penetrate new markets
Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a 30% increase in sales
Developed and implemented sales training programs that improved overall collaboration of the team which increased sales percentages Accomplishments
Managed a construction budget of more than $520,000 Managed construction of a 5000-square foot building. Led over 10 projects that were all completed within budget and on schedule. Supervised team of 5 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets to help successfully manage the budget for new build residential projects. Resolved product issue through consumer testing.
Directed the installation of 750 gallon septic tank system and corresponding drain field.
Framed all new construction of a large single-family home development. Partnered in Constructing a 3000 sq ft coffee shop in the metro Atlanta area. Languages
Swahili - Intermediate (B1)
Volunteering
I volunteer at my local church in the Sandy Springs, Ga area. Also I spend time at the Boys & Girls club chapter in Atlanta. Some weekends I work with kids apart of the First Tee organization and help teach them the same core values I learned as a child while helping them pursue a golf career.
Additional Information
Asana Workflow Specialist Certification
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