Operations Manager Success
Resume:
DAVID T. MARTIN SR., MBA
Manteca, CA ***** 209-***-**** ************@*****.***
Elevo Learning Operations Manager (Remote) May 2023 – April 2025 o Lead team of 5 Regional Program Managers Delivery Managers, a Site Success Manager and Training Manager as well as 300+ staff; o Oversaw all daytime and after-school programs in the Manteca, Lincoln, Lodi, Stockton and Los Banos school districts to ensure quality program implementation and support;
o Primary POC for District partners & ensuring timely communication; o Collaborated with VP of Operations in contract negotiations alongside the District and Sales team to ensure successful renewals. o Ensure compliance with all relevant policies, regulations, and contractual obligations;
o Collaborated with internal departments to conduct Field Interviews, hiring, training and financial support of program needs, including hours fulfillment, staff utilization, HR documentation, and disciplinary actions.
Manteca Unified School District Tennis Head Coach Sierra HS
(Seasonal) July 2021 – Present
o Responsible for overall supervision and development of the tennis program, including the Varsity, Jr Varsity teams and 3 Asst. Coaches; o Works with the Associated Student Body Advisor for all fundraising activities, and maintains financial records in compliance with district policies and procedures;
o Coordinates pre-season parent meetings for all levels of sports to review scholastic eligibility requirements, athletic code of conduct, team rules, injury prevention, and inherent risks of the sport; o Completes, processes, and maintains records and forms related to physical and scholastic eligibility, parent releases, insurance, discipline, injuries, and accidents;
C&S Wholesale Regional Training Manager July 2022 – May 2023 o Plan, organize, direct, and oversee all warehouse training programs for Stockton and Sacramento facilities.
o Ensure that training programs fulfill operational needs and objectives and reduce new hire turnover and increase “graduation” rates. o Manage, guide, and develop Training staff; create and maintain a positive learning environment; and ensure staff members and trainees adhere to all established safety standards, regulations, and performance guidelines.
o Collaborate with local Human Resource Management in recruiting, interviewing, and hiring of new trainers.
PROFESSIONAL PROFILE
Operations Leader & US Military veteran who
values punctuality, respect, and a strong work
ethic. Dynamic Leader with over 10 years of
experience in operations and training
management. Skilled in leading cross-
functional teams and enhancing program
effectiveness, resulting in reduced turnover
and improved staff performance. Eager to
leverage expertise in building high-
performance teams and operational
excellence to drive success for future
employers.
EDUCATION
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Masters Business Administration
Nashua, NH
July 2017
UNIVERISTY OF PHOENIX
B.S. Administration of Law
Pleasanton, CA
October 2006
MILITARY CAREER
US Army, Bravo Co. 1-21st USARPAC
Communications Engineer: Supported
soldiers navigate combat missions. Army
Service Ribbons, National Defense Service
Medal, Fitness Badge, Expert M-16
INTERESTS
Church Tennis Pickleball Movies
Politics History Comedy Youth
Outreach
VOLUNTEER EXPERIENCE
Executive Board Chair: Golden Valley Federal
Credit Union 2021-Present
Former Board Member: Stockton Tennis Club
2018-2023
Former Manteca City Council Candidate:
Manteca for Martin 2020 Campaign
Former Youth Basketball Coach: Manteca &
Lathrop Parks & Recreational 2016-2020
Former Youth Football Coach: Lathrop Lions
Program 2016-2020
Former Co-Chair: Bay Area Coalition for
Educating People w/Disabilities 2015-2017
REFERENCES AVAILABLE UPON REQUEST
AMAZON, LLC Learning Operations Manager Sept 2020 – July 2022 o Managed a team of 90+ Learning Coordinators, Learning Trainers, and Ambassadors including their development and productivity. o Facilitate orientation and training classes; communicate policies and procedures to managers and new employees as needed. o Ensure training is tracked & recorded, including progress & skill sets. o Track and communicate Learning Department goals, assignments and progress locally and at a network level.
Maleko Personnel Regional Training Manager April 2018 – Sept 2020 o Manage multiple branches between Stockton (home-base), Modesto, Sacramento, Fresno and Visalia;
o Lead effort in training Branch Managers, Staffing Consultants, Business Development Managers, and Branch Administrators; o Analyzed training & developed training program from ground up; o Plan, develop, & provide training and development for all new employees;
Health Coach Institute Director of Career Services (Contract) Oct. 2016 – May 2018
o Founding Director of Career Services for Health Coach Institute; o Developed and created all Career Services online content of career development and job search services for 10,000+ students; o Analyzed department needs & developed program from ground up; o Evaluated performance and the effectiveness of online platform, providing recommendations for improvement to Corporate; ITT Tech Northern District Director, Career Services 08/2012 – 09/2016 o Oversaw 10 Career Services Departments: Lathrop, CA; Oakland, CA; Rancho Cordova, CA; Clovis, CA; Portland, OR; Boise, ID; Everette, WA; Seattle, WA, Salem, OR and Spokane, WA.
o Assist in directing the campus management team: Admissions, Education, Financial Planning, Career Services, Office Administration and Facilities/Security;
o Recruiting, training and developing campus team members; o Managing campus regulatory compliance;
o Managing profit and loss and fiscal planning activities such as development of budget, forecasts, and targets;
o Human Resources activities, including interviewing, hiring and training staff; planning, assigning and directing work; appraising performance; rewarding and disciplining staff; addressing complaints and resolving problems;
REFERENCES AVAILABLE UPON REQUEST
o Monitoring and maintaining the school’s accreditation status and standards, ensuring all departments are following state, Title IV and accreditation requirements;
o Developed key relationships and secured Graduation Commencement Speakers: Assemblywoman Kristin Olsen, Congressman Jerry McEnery, Susan Dell Osso and many more. UniFirst Corp Sales Manager April 2010 – July 2012 o Led team of 7 Business Development Managers in B2B sales identifying new sources of potential business for uniforms, facilities and restroom services;
o Maintained high productivity and sales standards and achieved sales quotas within territory;
o Cold-calling businesses in person, major corporations to small businesses, running meetings with potential clients to analyze their needs and presenting the appropriate solutions, negotiating sales contracts and overseeing account installations;
o Secured contracts that met company account criteria and sales goals; o Contract negotiations, bid proposals and additional customer service; SKILLS
Operations Management
Training and Development
Project Management
B2B Sales
Contract negotiation
Human Resource Management
Budget Management
Compliance Management
Problem-solving
Organizational skills
Adaptability
Time Management
Operational Excellence
Safety Culture
Analytical Skills
Planning
Accountability
Market Analysis
Customer Relationship Management
Team Building
Can-Do Attitude
Organized/Time-Management
Persistent Follow Up
Expense Reduction
Compliance Focused
Interactive/Quick-Thinker
Supervision & Teambuilding
Detail-Oriented
Cardiopulmonary Resuscitation
(CPR)/First Aid Certification
National Federation of High
Schools (NFHS) Certification
Report & Document Preparation
Office Management
Spreadsheet & Database Creation
Case Management
Concussion Management
Certification
Activity Supervisor Clearance
Certificate (ASCC)
Learning Management System
Microsoft Office Suite
Microsoft 365 BI
CRM
PRISM
Peoplesoft
Microsoft 365 BI
Salesforce
ASANA
Salesforce
HubSpot
Slack
Gsuite
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