Customer Service High School
Resume:
GLADYS
RUBY
NYAUMWE
SUMMARY PROFILE
A person with technical skills, and an
accomplished customer service
experience of over the past years
practicing customer service in various
industries with an extensive knowledge of
airline procedures and camping tools.
Adapted to strictly monitoring customer
service relations in fast paced
environment where efficient operations
are essential to clients reputation and
business. I am a self-motivated,
hardworking individual who takes pride in
getting the job done efficiently on time
with limited errors while maintaining an
exceptional customer service delivery.
Moreso, I am extremely dependable,
competent and reliable with a long history
of customer satisfaction.
PERSONAL DETAILS
D.O.B:03/12/1996
Sex: Female
Address:2506, Gaydon Road, Harare,
Zimbabwe
Cell: +263-***-***-***/ +263-***-***-***
Email: ***********@*****.***
ID No:50-142928 G-50
Nationality: Zimbabwean
Language: English and Shona
Drivers License: class 4
EDUCATION
ZIMBABWE EZEKIEL GUTI UNIVERSITY [2017-2020]
Honors Degree In Marketing[2.1] Class
IMAGE XCHANGE GROOMING & DEPORTMENT CHAMBERS [2019] Customer Service Certificate
MARKETERS ASSOCIATION OF ZIMBABWE [2021]
Digital Marketing Certificate
NYAKATSAPA HIGH SCHOOL [2014-2015]
Advanced Level 3 passes
NYAKATSAPA HIGH SCHOOL [2010-2013]
Ordinary Level 9 subjects
WORK EXPERIENCE
National Handling Services of Zimbabwe [Trainee Customer Service Agent]
Jan 2019-Dec
Duties and Responsibilities
Greeting passengers and handling processing procedures
Handling customer grievances
Housekeeping duties on the working environment
Timeously boarding and disembarkation of passengers
Ensuring compliance of airline regulations and IATA Standards
Dissemination of information to passengers on local information and flight schedules
Cargo Handling, check in and manifesting
Flight statical recording on daily basis both manual and system
Data capturing of cash received and bank transfers from customers
Advising clients on consignment collection
Quotation and Invoicing
Elgrass Travel &Tours [Sales and Marketing Assistant] 2020
Marital Status: Single
HOBBIES
Teaching
Helping
Advising
Reading
Physical exercises
cleaning
Duties and Responsibilities
Handling of customer complaints in a professional manner
Recording and filing
Price survey for pricing strategies
Tendering
Management of events and group clients
Market researches on customer trends and gathering of feedbacks
Reporting on weekly and monthly basis
Billing and receive of payments
Maintenance of customer relations
Sales consultant
Administration work
William Smith & Gourock [Sales and Marketing Rep]
2021-Current date
Sales consultant
Handling telephone and email inquiries
Customer visits regular
Doing quotations
Customer relationship management
Advising clients on order collection
Invoicing payments
Sales reports on weekly basis
Handling of tenders
SKILLS
Warm welcome of guests
Smiling
Interpersonal skills
flexibility
Teamwork
Negotiation
Time management
Computer literate on Microsoft office word, excel, spread sheets, PowerPoint, outlook, SAP System, Cargo Spot System REFERENCES
Mr. SD Ruombwa
National Handling Services of Zimbabwe (Cargo Manager)
Mrs. Kathewela
Elgrass Travels and Tours (Marketing Manager)
Mr .G Chademana
William Smith and Gourock [Marketing Manager]
@+263-****-*** 630
Contact this candidate