Security Guard Customer Service
Resume:
Janel Glenn
Woodhaven, NY *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Security Guard
Allied Universal-Queens, NY
February 2025 to Present
Inspect and patrol premises regularly
1. Monitor property entrance
2. Authorize entrance of people and vehicles
3. Report any suspicious behaviors and happenings
4. Secure all exits, doors and windows
5. Monitor surveillance cameras
6. Respond to alarms and react in a timely manner
7. Provide assistance to people in need
8. Submit reports of daily surveillance activity
9. Submit reports of every suspicious action
Security Guard
Pentagon Protective and Investigative services Inc.-Queens, NY November 2024 to January 2025
Inspect and patrol premises regularly
1. Monitor property entrance
2. Authorize entrance of people
3. Report any suspicious behaviors and happenings
4. Secure all exits, doors and windows
5. Respond to alarms and react in a timely manner
6. Provide assistance to people in need
7. Submit reports of every suspicious action
8. Standing for long periods
Security Guard
Allied Universal-Syosset, NY
October 2023 to August 2024
1. Inspect and patrol premises regularly
2. Monitor property entrance
3. Authorize entrance of people and vehicles
4. Report any suspicious behaviors and happenings
5. Secure all exits, doors and windows
6. Monitor surveillance cameras
7. Respond to alarms and react in a timely manner
8. Provide assistance to people in need
9. Submit reports of daily surveillance activity
10. Submit reports of every suspicious action
Security Guard
Maximum security-Huntington, NY
July 2022 to September 2023
• Inspect and patrol premises regularly
• Monitor property entrance
• Authorize entrance of people and vehicles
• Report any suspicious behaviors and happenings
• Secure all exits, doors and windows
• Monitor surveillance cameras
• Respond to alarms and react in a timely manner
• Provide assistance to people in need
• Submit reports of daily surveillance activity
• Submit reports of every suspicious action
Sales Representative
Walmart-Farmingdale, NY
March 2020 to July 2022
• Politely assisted customers in person and via telephone.
• Described product to customers and accurately explained details and care of merchandise.
• Greeted customers entering the store to ascertain what each customer wanted and ore needed.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer request.
• Sold Baking and deli
• Established and maintained relationships with customers
• Contributed to team's marketing strategy
• Stocked items
• Supervised floor sales
Guest Service Representative /clean team
RPM Raceway-Farmingdale, NY
July 2021 to March 2022
• Coordinated with property maintenance staff
• General housekeeping duties including, cleaning, laundry, wiping, vacuuming and Mopping
• Provided excellent customer service
• Cleaned offices, including break rooms, hallways and conference rooms
• Performed commercial laundry for catering services
• Opened and closed store
• Welcomed customers and guests
• Answered questions
• Processed cash, check, or credit transactions with accuracy
• Counted cash drawers
• Stocked merchandise
Cashier and Customer Service
Primos wine and liquor-West Babylon, NY
August 2019 to March 2020
• Greeted every customers
• Helped customers find what they are looking for
• Operated cash register[s]
• Counted out cash drawers
• Assisted customers as needed
Companion/Caregiver
Lhs home care-Mastic Beach, NY
August 2018 to June 2019
caring for elderly patients
providing company
cook clean
Waitress
The Bristol Assisted Living-West Babylon, NY
October 2017 to December 2018
Prepared food for the residents at their request and clean after.
• Provided ongoing guest request.
• Built long term relationships.
• Asked open-ended questions to asses residents needs
• Learned, referenced and applied product knowledge information.
• • Recommended alternative items if product was out of stuck
• Handled 4 tables daily
• Welcomed residents as they arrived
• Took food and drink orders
• Prepared orders
• Served meals
• Checked on residents frequently
• Cleared tables
• Maintained a clean work area
Office Assistant
Dr shore office-Bayshore, ny
September 2016 to February 2018
• Medical records
• Answer phones
• Triage calls
• Make appointments
Kitchen Staff/Cashier
Stew Leonard's
January 2016 to December 2016
• Handled refunds
• Stocked merchandise
• Counted out cash drawers
• Operated cash register[s]
• Helped customers find what they are looking for
• Resolved customer complaints
• Greeted every customers
• Assisted customers as needed
• Opened and closed store
• prep food
• clean station
Cashier/Customer Service/Assistant Manager
Waldbaums
September 2007 to November 2015
• Opened the store
• Welcomed customers
• Assisted with customer inquiries
• Helped customers find what they are looking for
• Handled returns and exchanges
• Handled cash and credit transactions
• Counted cash drawers
• Stocked merchandise
• Supported the Store Manager in all aspects of operations, staff supervision, and merchandising.
• Ensured efficient store opening and closing procedures and managed day-to-day administrative tasks.
• Assisted in onboarding, training, and coaching new associates and department staff.
• Monitored inventory levels and assisted in product ordering and vendor communication.
• Maintained compliance with food safety and labor regulations. Sales Associate/Assistant Manager
RadioShack-Massapequa, NY
September 2008 to April 2015
• Assisted customers with selecting and purchasing consumer electronics, batteries, mobile phones, and accessories.
• Maintained extensive product knowledge to effectively explain technical specifications and features.
• Met and exceeded daily and weekly sales goals through excellent customer service and upselling techniques.
• Processed transactions, returns, and exchanges accurately using point-of-sale (POS) systems.
• Maintained store appearance, restocked merchandise, and performed inventory checks.
• Supported the Store Manager in daily store operations, including opening/closing, cash handling, and employee supervision.
• Coached and developed staff to meet performance goals and deliver excellent customer service.
• Helped manage inventory control, shrink reduction, and merchandising standards.
• Handled customer service escalations and resolved technical or billing issues. Education
High school or equivalent
Amityville Memorial High School
Skills
• Meal Preparation
• Customer Service
• Security
• Senior Care
• Front desk
• Box truck
• Cleaning
• Heavy lifting
• English
• Food Production
• Communication skills
• Conflict management
• Human resources
• Excel (4 years)
• Driving
• Flexibility
• Cleaning Experience
• Microsoft Office (4 years)
• Reliability
• Problem-solving
• Cash Handling
• Caregiving
• Moving
• Residential cleaning
• Retail Sales
• Team Work
• Home Care
• Guest Services
• Hospitality
• Cashiering
• Kitchen Experience
• Laundry
• Food Preparation
• Typing (4 years)
• Customer service
• Guest services
• Crew Member
• Surveillance
• Time management
• Food Service
• Food Handling
Certifications and Licenses
Security License
July 2022 to Present
Guard Card
CPR Certification
First Aid Certification
Fireguard
February 2025 to February 2028
Driver's License
July 2023 to July 2026
Class D Security
Additional Information
Fast learner, willing to take on new challenges, hard worker, professional, proficient with problem solving
Experienced in leading teams, enforcing company policies, and supporting a safe, organized, and customer-first environment. Known for reliability, punctuality, and maintaining a calm, solutions- focused approach under pressure. Quick to adapt to new systems and procedures with a hands-on, team-oriented work style.
Strong communication and conflict resolution skills, especially in high-volume or fast-paced environments.
Contact this candidate