Customer Service
Resume:
Aliyah Denise Cox-Burciaga
Experience:
Magnolia, Tx 77354
***************@*****.***
Braniak Gym—Manager
July 2022 - November 2022.
Key Responsibilities:
-Oversee daily operations, ensuring a smooth and efficient gym environment for members and staff.
-Lead and manage a team of trainers, front desk staff, and maintain personnel, providing training, scheduling, and performance feedback.
-Develop and implement membership sales strategies to increase revenue and customer retention.
-Ensure exceptional customer service by addressing member inquiries, resolving complaints, and maintaining a positive atmosphere.
-Manage budgeting, payroll, and financial reports to optimize gym profitability.
-Enforce health and safety regulations, keeping equipment and facilities in top condition.
-Plan and execute marketing campaigns, promotions, and community engagement events to boost membership growth.
Skills & Accomplishments:
-Strong leadership and team management abilities.
-Experience in sales, marketing, and customer retention strategies.
-Budgeting, financial management, and cost control expertise.
-Knowledge of fitness equipment, health regulations, and safety compliance.
-Excellent communication and problem-solving skills. Macy’s- Sales Associate.
January 2022-July 2023
Key Responsibilities:
-Provide exceptional customer service by assisting shoppers with product selection,sizing, and styling.
-Process sales transactions accurately using the POS system, handling cash, credit, and runs efficiently.
-Maintain store appearance by organizing merchandise, replenishing stock, and ensuring displays are visually appealing.
-Meet and exceed sales goals by promoting loyalty programs, special promotions, and upselling products.
-Assist in fitting rooms, answer customer inquiries, and resolve any concerns in a professional manner.
-Support store operations by participating in inventory management, markdowns, and seasonal floor resets.
Skills & Accommodations:
-Strong communication and interpersonal skills.
-Experience in sales, upselling, and meeting sales targets.
-Knowledge of fashion trends and custom styling.
-Ability to work in a fast-paced retail environment.
-Proficiency in handling cash, credit transactions, and POS systems. Marshalls Front End Associate / Sales Floor Associate September 10,2023- September 25,2024.
Key Responsibilities:
-Provide friendly and efficient customer service by assisting shoppers with locating merchandise and answering inquiries.
-Maintain store appearance by organizing and restocking shelves, folding apparel, and ensuring a clean and visually appealing sales floor.
-Operate cash registers to process transactions, returns, and exchanges accurately and efficiently.
-Assist with markdowns, inventory management, and seasonal merchandise resets.
-Enforce loss prevention procedures by monitoring fitting rooms and ensuring proper security measures are followed.
-Work collaboratively with team members to achieve sales goals and maintain a positive shopping experience for customers. Skills & Accomplishments:
-Strong customer service and communication skills.
-Experience in merchandising, stocking, and inventory control.
-Ability to multitask in a fast-paced retail environment.
-Knowledge of loss prevention and security procedures.
-Proficiency in using POS systems and handling transactions. Target Sales Floor Associate/Style Team Member
October,6,2024-Current.
Key Responsibilities:
-Assist customers with styling advice, product recommendations, and outfit coordination to enhance their shopping experience.
-Maintain visual merchandising standards by organizing displays, stocking apparel, and ensuring a clean and appealing sales floor.
-Process sales transactions and handle customer inquiries with a focus on providing excellent service.
-Collaborate with team members to execute seasonal floor sets, promotions, and markdowns efficiently.
-Monitor inventory levels, restock shelves, and assist in loss prevention efforts by keeping the department well-organized.
-Adapt to a fast-paced retail environment, multitasking between assisting guests and maintaining store presentation. Skills & Accomplishments:
-Strong customer service and communication skills.
-Experience in visual merchandising and trend awareness.
-Ability to work collaboratively in a team-oriented environment.
-Efficient in handling transactions and operating POS systems.
-Knowledge of Target’s Brand standards and commitment to guest satisfaction.
EDUCATION:
High School Diploma
Class of 2024
I graduated from an online based school; Texas Connections Academy. Languages:
-English is my first language
-Basic proficiency in Spanish.
Certifications & Trainings:
-CPR & First Aid Certification.
-Retail Management Training.
Overall, I am a dedicated retail professional with 3+ years of experience in customer service, sales and merchandising. Skilled in creating positive shopping experiences, maintaining store organization, and exceeding sales goals. Seeking to bring strong teamwork and leadership skills to a dynamic retail environment.
Contact this candidate