Administrative Assistant Office Support

KRISTINA ALLEN

Jacksonville, FL *****

904-***-**** ️ ************@*****.***

PROFESSIONAL SUMMARY

Resourceful Administrative Professional with over 12 years of experience in office support, client coordination, and team operations. Proven success managing calendars, handling confidential documentation, coordinating meetings, and supporting day-to-day workflows. Strong communicator with a customer-first mindset, skilled in Microsoft Office, SharePoint, Worldox, Orion, and internal systems.

ADMINISTRATIVE EXPERIENCE

Boyd & Jenerette, P.A. – Jacksonville, FL

Administrative Assistant / Legal Support

April 2022 – June 2025

● Managed scheduling for meetings, mediations, and attorney-client calls.

● Prepared and handled sensitive documents, including contracts, claims, and reports.

● Utilized office systems (Worldox, Orion, SharePoint) to organize digital and paper files.

● Served as the go-to team lead in manager’s absence, onboarding and supporting new employees.

● Acted as point of contact for internal coordination and external communication.

● Maintained records of case progress, client documents, and billing information. ADDITIONAL WORK EXPERIENCE

Over 10 years of experience in customer-facing and operations roles, gaining hands-on skills in:

● Managing multi-task office environments

● Answering phones and responding to client needs

● Processing payments and recordkeeping

● Coordinating team communication and daily operations

● Maintaining clean, efficient, organized spaces

EDUCATION

Florida State College at Jacksonville – Jacksonville, FL GED Completed

SKILLS

● Microsoft Office Suite (Word, Excel, Outlook)

● Orion & Worldox Software

● Scheduling & Calendar Management

● Document Preparation & Filing

● SharePoint & Internal Communication Tools

● Customer Service & Front Desk Support

● Team Collaboration & Workflow Management

● Confidentiality & Professionalism

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