Business Analyst Improvement Sales

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SHANTHINI GANAPATHY

San Ramon, CA-***** +1-724-***-**** *********.**@*****.***

www.linkedin.com/in/shanthini-ganapathy

Results-implementing across requirements, communication improvement Sales driven Cloud, and scalable and writing with delivering enthusiastic Service stakeholders, Salesforce user Cloud, measurable stories, Salesforce solutions. Health leading and business Cloud, Business UAT optimizing Skilled sessions, and outcomes. Analyst in Experience aligning workflows and with driving business a Cloud. strong in user Agile Experienced needs background adoption. environments. with Known technical in in gathering analyzing, for teams, Adept fostering and customizing, with at documenting continuous facilitating expertise and PROFESSIONAL SUMMARY

CERTIFICATIONS Accomplished years particularly Proven Salesforce services. Adept experience, Salesforce workflows, Adept into Extensive HIPAA)Strong resolution Summaries. Collaborated align Led documentation Skilled as Experienced healthcare Strong stakeholders, Committed both Successfully Jira, KPIs, training clinical system of at at Lucid communication QA in, ensuring hands-expertise aligning building identifying lab solutions experience and and Certified with validation improve to within managed excellence functionality chart, sessions in turnaround with ensuring Salesforce continuous diagnostic UAT on and integrating development business safe dashboards work cross-laboratories in HP hands-that background—designed data Administrator and rules, offshore and eliciting, in ALM, and clarity skills and with functional optimize Business resolving times, accuracy, user workflows. with efficient goals on process change operational flows, and third-with Salesforce user and and teams management, business teams, and and with analyzing, Salesforce operations, mutual a profiles, party education. reports Analyst system and technical management improvement, teams, proven diagnostic operational (ADM Salesforce and and maximize efficiency. CRM goals applications collaborated understanding. access that and including and Data 201) ability and maintained and issues across data and enhance centers. permission Administrator drive capabilities Loader. performance. executed documenting with and initiatives, ROI ensure scalable to security, in Sales lab bridge strategic usage. through collaboration with across patient deep testing professionals, successful Cloud, manual sets architecture, to Salesforce the and reducing experience diverse, with streamline data tailored decision-tailored business gap documentation Service compliance and over management, with solution between multicultural support automated CRM to business to making 18 Cloud, in support and requirements operations, healthcare extend years solutions. configuring adoption. technical with delivering requests and by such stakeholders, and teams; of test functionality providing healthcare environments. Health IT workflows. enhance support cases, as experience, teams to custom proficient by solutions RTMs Cloud deliver 40% coordinated real-and quality customer/regulations and and and objects, environments, through time non-that in including IT customized streamline diagnostic tools Execution teams, technical visibility support patient defect fields, clear (such e.8+ g.to, Salesforce Certified Administrator ADM 201

EDUCATION

Master Periyar University, of Philosophy Salem, (M.India Phil.) in Computer Science April 2007 Master Periyar University, of Science Salem, (M.Sc.) India in Computer Science April 2004 Bachelor Periyar University, of Science Salem, (B.Sc.India ) in Computer Science May 2002 Page 2

TECHNICAL SKILLS

SALESFORCE CORE COMPETENCIES

PROFESSIONAL EXPERIENCE

Salesforce Business Analyst / Administrator - Dew Software Inc, Fremont, California, USA Apr 2025 – Present

Conducted Salesforce Documented planning Participated iterative Collaborated Be) Designed support processes operational delivery. discussions. and enhancements. stakeholder in with user using validated Agile cross-stories Jira efficiency. ceremonies interviews and functional automated and Lucidchart. functional such teams and business as requirement to daily specifications, evaluate processes stand-current workshops ups, in contributing Salesforce sprint (As-to Is) planning, gather workflows using to backlog and and Flows analyze and retrospectives and refinement suggest business Process optimized and to Builder needs support sprint (To- for to

Assisted requirements. Created Contributed development Participated consistency. and in updated configuring to in teams. testing UAT validation planning of user Salesforce and roles, rules coordination; and integrations profiles, approval and helped with processes permission external log to defects meet sets systems, operational and to align ensuring track with resolutions needs. data access flow with and and security QA system and Category Skills & Competencies

Business Analysis Requirements Gathering, User Stories, BRD, Process Mapping Documentation BRD, FRD, UAT Plans, Functional Specifications Agile Tools JIRA, Lucidchart

Reporting & KPIs Custom Reports, Dashboards, KPI Tracking Productivity Tools Excel (Pivot Tables, VLOOKUP), Google Workspace Salesforce Platform Lightning & Classic, Sales Cloud, Service Cloud, Health Cloud User Management Roles, Profiles, Permission Sets, User Setup Automation Tools Flow Builder, Process Builder, Workflow Rules, Approval Processes Customization Custom Objects/Fields, Validation Rules, Page Layouts, Record Types Data Management Data Loader, Import Wizard, Data Cleansing, Duplicate Management Security & Access OWD (Org-Wide Defaults), Sharing Rules, Field-Level Security Deployment Sandbox Use, Change Sets, Metadata Deployment App & Integration AppExchange Apps, Connected Apps, Basic API Knowledge Page 3

Built Performed basic dashboards data audits and and quality reports checks to support to support real-time data visibility integrity into initiatives. KPIs for business stakeholders. Environment: Component Dashboard, Force.& Controllers)Salesforce.com, SalesForce.com, Lightning platform, com sandbox Component, Salesforce.Data com loader, Custom HTML, Objects, Workflows Apex Language, & Approval Visual process, Force Reports, (Pages, Information Bloodoxy, procedures India’s across Technology one the of country. the Operations largest Diagnostic Manager Centre – BloodOxy and Pathology Scans and Lab Labs, offers Chennai, a wide range India of diagnostic Aug 2020– tests Mar and 2025 Salesforce Business Analyst/ Administrator:

Gathered for Collaborated and Participated diagnostics-Mapped reporting Conducted changes. Led teams. Delivered Administered Configured Process Built Maintained Tested Supported Prepared Coordinated Led Created Salesforce a Service UAT custom 10-and Builder. testing current sessions member and and using key integration validated impact data Cloud related workflows, cross-in reports with translated executed enhancements. the stakeholder strategies, Agile JIRA/ accuracy (Salesforce with As-team solutions. functional clinical analysis, workflows. and Web-Is) ceremonies; Lucidchart. testing lab test across validation lab and dashboards through estimations, to-reports and users, cases, and platform—managed root future Lead teams, with locations, operations diagnostic captured including cause supported including audits, forms, MDM, rules, (including To-to and track overseeing Be) assessments, SAP user deduplication, approval feedback, teams resource business regression traceability processes backlog KPIs (offshore permissions, inventory/users, to like processes, daily identify plans requirements and grooming, TAT, and and QA, such roles, matrices, and coordinated tasks, billing)aligned ensuring smoke feasibility and pending data system as permission and performance, patient custom, sprint quality and test tests, with into automated quality gaps reports, issue Hybris summaries, studies functional diagnostic planning, page registration, for checks. sets, and resolution each and layouts sample (and patient and implement for business timely sprint. process and specifications center and department-system volume, for test portals)with user impact delivery. lab goals logic requisition, improvements. scalable updates QA story operations. and . assessments. and and using specific and refinement patient timelines. Health development and user Flows and access. process status. stories result Cloud and for Environment: Component Dashboard, Force.& Controllers)Salesforce.com, SalesForce.com, Lightning platform, com sandbox Component, Salesforce.Data com loader, Custom HTML, Objects, Workflows Apex Language, & Approval Visual process, Force Reports, (Pages, Salesforce Administrator - Medsquare Scans and Labs, Chennai, India Jan 2017 - Jul 2020

Managed reporting. Created Handled Built Maintained Worked Provided Helped reports streamline custom closely user and user clean and customized setup, training with fields, dashboards and processes roles, staff accurate objects, and Salesforce to profiles, ongoing gather and to flows, data help improve and requirements through support to and teams support permissions automation productivity track to regular ensure daily performance and to updates operations, to implement smooth ensure using improve and Salesforce proper platform and including workflow use system make of access Data usage. tools. improvements. data-patient efficiency. and Loader. driven security. records, decisions. scheduling, and Page 4

Senior Programmer- Great Shopping Network Private Limited, Chennai, India Dec 2013 - Dec 2016

Developed Created Built Worked Designed Improved Handled Participated Reviewed Fixed basic technical key with user user-page code web and features in SQL authentication friendly regular maintained issues written load services Server times like and team web by using to product responded and team a manage pages meetings fully and ASP.overall members access catalog, functional using NET product, to performance to Web control website Razor plan, shopping and eCommerce Forms customer, build, provided views, using bugs and cart, through and HTML, built-to and Web guidance ensure user test website in order code CSS, new APIs login, .NET smooth and built on cleanup site data to features. and improvements. connect JavaScript. updates. using efficiently. order operation. and ASP.with checkout. testing. NET external and C#systems. . Programming Analyst, R Cube Software Technologies Private Limited, Salem, India Aug 2008 – Sep 2009

Assisted Contributed Supported Helped Made Engaged Prepared basic troubleshoot in in technical database developing regular UI to updates backend notes team operations application and using development discussions and maintaining HTML, documentation by issues writing CSS, to by and stay web and writing and fixed aligned applications JavaScript. for testing basic newly minor on functions simple project implemented bugs using under SQL goals ASP.and queries supervision. NET handling and features. and responsibilities. in SQL C#form . Server. submissions. Junior Executive, Training - Precision Infomatic Pvt. Ltd, Chennai, India Jul 2007 - Jun 2008

Provided skill-Designed Collaborated Enhanced building comprehensive and team with delivered initiatives. productivity team leads effective training through to assess training and tailored development staff materials, performance, learning ensuring support sessions offering to the and junior clear ongoing regular communication staff, support feedback facilitating for mechanisms. of continuous smooth core concepts. on-improvement. boarding and Assistant Programmer - Sumo Computers, Namakkal, India Jun 2004 - Jun 2007

Understanding Validation Worked Collaborated Provided Assisted Performed Supported on in technical of data routine the the data with installation, Production the management flow senior business support system that developers maintenance support configuration, is by requirements tasks carried resolving and activities on in maintained software multiple to system and and ensure such upgrading preparing and environments. development smooth as records user-monitoring of Test related operations software for Plan, and project the issues testing Test daily and and tracking promptly. Cases systems. scheduled prevent activities. and and downtime. User reporting. jobs Guide Documents.