Scrum Master Business Analyst

Derick Chibilu

Scrum Master / Business Analyst

*******@*****.*** 832-***-****

Houston, TX www.linkedin.com/in/derickchibilu

Professional Summary

Certified Scrum Master and Business Analyst with a proven track record of leading Agile teams and driving IT and business process improvements. Experienced in Agile frameworks, backlog management, stakeholder communication, and delivering high-quality software solutions. Adept in business analysis, requirements elicitation, data analysis, and process optimization. I am skilled in Agile project management tools such as Jira, Azure DevOps, ASANA, and Miro. I am proficient in Excel, Tableau, Power BI, and SQL. Strong leadership, problem-solving, and team collaboration skills focused on continuous improvement and value delivery.

Core Competencies

• Agile Project Management

• Scrum Framework & Ceremonies

• Product Backlog Management

• Sprint Planning & Execution

• Business Process Analysis

• Stakeholder Engagement

• Requirements Gathering & Documentation

• Data Analysis & Reporting

• Change Management

• Risk Identification & Mitigation

• Continuous Improvement

• Cross-functional Team Leadership

Professional Experience

Globo Multi-purpose Co-operative Society Ltd (Software Development) — Lusaka, Zambia

Scrum Master / IT Coordinator

Feb 2023 – Present

• Led Agile teams in delivering complex software solutions using Scrum methodology.

• Facilitated Agile ceremonies including sprint planning, reviews, retrospectives, and daily stand-ups.

• Collaborated with stakeholders to define requirements, prioritize product backlog, and manage deliverables.

• Delivered a key project 6 months ahead of schedule, increasing team performance and client satisfaction.

• Implemented a continuous improvement framework that raised productivity by 25% and reduced rework by 50%.

• Enhanced team engagement by 50% through coaching and mentoring initiatives.

• Authored business and functional requirement documents (BRDs and FRDs) by gathering and analyzing stakeholder inputs.

• Developed end-to-end business solutions and process workflows aligned with strategic objectives.

• Implemented process improvements by identifying inefficiencies and recommending optimized solutions.

• Executed system testing and user acceptance testing (UAT) to validate functionality and ensure alignment with business requirements.

• Ensured compliance with organizational policies, regulatory standards, and internal audit controls throughout project lifecycles.

• Fostered cross-functional collaboration through consistent, professional, and respectful communication with internal teams and external stakeholders.

Globo Multi-purpose Co-operative Society Ltd — Lusaka, Zambia

IT Coordinator

Jan 2021 – Feb 2023

• Coordinated with product managers, developers, and QA teams to ensure timely project delivery.

• Gathered and analyzed requirements from 5+ business stakeholders to align technical solutions.

• Managed project scope, risks, and issues to ensure adherence to timelines and budgets.

• Facilitated over 30 Agile ceremonies, driving team alignment and continuous delivery.

• Developed project charters and documentation to support strategic planning and resource allocation.

West Indigo Solutions — Houston, TX

Logistics Associate

Aug 2015 – Jan 2021

• Identified and implemented process improvement opportunities in logistics operations.

• Managed reporting on customer returns and assisted in accurate data-driven decision-making.

• Facilitated training for new hires and supported process development initiatives.

• Contributed to cross-functional team projects to enhance operational workflows.

Halliburton Energy Services — Houston, TX

SAP Warehouse Associate

Dec 2008 – Aug 2015

• Produced ad-hoc query reports and dashboards to support management decisions.

• Assisted in design and evaluation of Production Access Control systems.

• Supported product development and ensured compliance with operational standards.

• Provided project management support across multiple operational initiatives.

Education

Post-Graduate Program in Business Analysis – 2025

Purdue University – Delivered by Simplilearn

Master of Business Administration (MBA) – 2020

Capella University – Minneapolis, MN

Bachelor of Business in Computer Information Systems – 2012

University of Houston – Downtown, Houston, TX

Certifications & Courses

• Business Analyst – Simplilearn, Apr 2025

• Certified ScrumMaster (CSM1) – Scrum Alliance, Apr 2024

• Professional Scrum Master I (PSM1) – Scrum.org, Oct 2024

• Lean Six Sigma Yellow Belt – Aveta Business Institute, Apr 2021

• Foundations of Project Management – Coursera, Jul 2023

• Project Planning: Putting It All Together – Coursera, Oct 2023

• Business Analysis Fundamentals – Coursera, Dec 2022

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