Social Media Customer Service

ELFRIDA CARRETO MENDOZA

Charlotte, NC• 516-***-**** • *******@*****.***

https://www.linkedin.com/in/elfrida-carreto-65226314b BUSINESS PROFESSIONAL

Innovative and self-motivated individual with a wide range of skills in client relations. Excellent communications skills, fluent in Spanish, exceptional in building strong relationships to deliver the best results. Soft skills that include being adaptive and open to change. Strong Digital communication (such as Google Docs, Mac OS, Microsoft) Social Media Marketing Skills (Instagram, Tik-Tok, Snap chat) and customer service (Active Listening, Empathetic, and Interpersonal skills)

Areas of Expertise:

Adaptability Communications Presentation Preparation Document Creation/Editing Database Management Strategic Planning

Vendor Management System Access Designation Control Creation and Implementation Technical Proficiencies:

Microsoft Office Suite Mac OS Google Drive

PROFESSIONAL EXPERIENCE

Bryten Real Estate Partners,

7/2021-present

Assistant Property Manager

● Review and inspect vacancies, make-ready apartments and models; professionally community with maintenance to support timely turnaround.

● In support of occupancy goals and initiatives, active process applications, conducting background and credit checks as required.

● Secures property and implements safety precautions. Responds to emergencies. Trademark Residential, Luxury Living Apartments

Business Assistant

Assisted Manager efficiently supervises administrative activities and personnel within a busy leasing office environment. Committed to orchestration of work according to team member attributes, adept communicator with proficiency within leasing and sales executive offices.

• Led an advertising campaign for class A and B properties, exceeding initial revenue by 30%

• Followed up with prospects by corresponding to all incoming emails and calls, ensuring 100% response daily

• Coordinated prospect research to improve our marketing strategies based on our demographic and location awareness

• Lead cross functional team for 7 months and gained resident retention as well as leases and grew by 81% with a revenue of $302,400

• Scheduled and coordinated community activities and events with adherence to the monthly budget

• Manage client appointments and schedule site visit for new residents

• Established, communicate, and track administrative deadlines for leasing office employees

• Verifying accuracy of new residents’ applications, credit reporting and bank instruction ensuring all supporting documentation is prepared

• Analyzing and maintaining internal office budget and expenditure reports. ELFRIDA CARRETO PAGE 2

• Provide system access and coding, and tracking for resident’s mail codes and personalized safety features

• Plan, organize and coordinate all aspects of maintenance and building renovations activity

• Plan, and coordinate quarterly events for residents and teammates

• Establish and maintain relationships with vendor partners, and ensure proper documentation is implemented and maintain critical dates for deliveries and payments European Investment Management Properties- Wilmington, NC 11/ 2020 – 8/2021

Leasing Consultant

● Tested and reviewed promotional emails and flyers using Spanish and English to ensure proper functionality, optimized performance by over 40% more calls and walk-ins

● Launched a new social media strategy, increasing social media engagement by 52% over 3 months

● Created promos and specials to gain client acquisition and establish client retention

● Processing guest cards through CRM system, follow up calls and emails and being able to keep occupancy at 100% in 3 months at a 213-unit property

Best Buy - Wilmington, NC

11/2018 – 8/2020

Mobile Sales

Skilled Mobile Sales Professional, adept at building immediate rapport with clients, determining needs. Excellent customer service skills, outgoing and resourceful, with superior work ethic and communication abilities.

• Assist customers with purchase of mobile phone device

• In-depth understanding of mobile plans and options by carrier

• Facilitate final purchase to include warranty

The Salvation Army- Wilmington, NC

Provided a high level of administrative support in a fast-paced environment. Maintained up-to-date records of residents and volunteers.

• Review accuracy of applications and enter and track all intake documentation, file paperwork

• Plan and schedule volunteers, and hours work by each volunteer

• Dispatched resources and 24-hour phone support for center

• Determined inventory level, ordered office supplies, maintained efficient filling system

• Cultivated positive relationships with organization’s employees EDUCATION

Cape Fear Community College, Wilmington, NC

Graduated in May 2017

Associate in Arts

Honors – Dean’s List

University of North Carolina, Wilmington, NC

Graduated December 2020

Bachelor’s in Communication: minor in Business

ELFRIDA CARRETO PAGE 3

SPECIAL INTEREST

Institute of Sant’ Anna: Sorrento Italy

Summer Study Abroad, Program

The Good Shepherd Center of Wilmington, NC

Volunteer: Feed and Clothe the Homeless

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