Public Safety Senior Director
Resume:
Resume
Lynda F. Nation
Fort Lauderdale - Broward County Florida Telephone 954-***-**** E-mail ***********@*****.***
Energetic leader, hardworking change agent with executive presence, high personal integrity and seasoned business experience seeks executive level position. Expertise in project management, law enforcement/public safety, management, facilitation, curriculum development, employee development, coaching, customer service, training, sales, cost reduction, recruiting, retention, performance improvement, and community involvement.
WORK EXPERIENCE:
May 2, 2022 – Present Broward College - Davie, FL
Position/Title Safety, Security & Emergency Preparedness (Public Safety) Senior Director/Captain
● District-wide administrative position responsible for assisting the Associate Vice President in the administration and oversight of the Department of Safety, Security and Emergency Preparedness
(Public Safety Department).
● Responsible for the installation and maintenance of all safety devices and systems at all 3 Broward College campuses and 7 Centers.
● Vendor management, negotiations, and relationship building.
● Developed short-term and long-term strategies for continuous improvement of the department.
● Assigned to coordinate and oversee the operational aspects of the organization’s support and administrative functions.
● Oversee the 24 hour/7 day a week Security Operations Center and the 11 Dispatchers and SOC Manager. On call 24/7 to receive phone calls and provide guidance to staff regarding incidents.
● Oversee the Manager of Physical Security Technology and my Administrative Assistant.
● In the absence of the college’s Public Safety leadership staff: Senior Director of Emergency Management, Senior Director of Operations (over our uniform officers), Associate Vice President of Public Safety, I was the person designated to act on their behalf.
● Developed the college’s first Dispatchers Academy. A 6-month long intensive training program to ensure that all Dispatchers were trained to handle various types of calls and incidents, could use proper radio protocols to communicate call/incident information to our Officers, could demonstrate competent operation of the various devices and technology in the Security Operations Center - including emergency alerts.
● Responsible for all department vendors, contracts, negotiations, purchase orders, invoices, payments, etc.
● Developed and hosted educational workshops for the college and communities where we have campuses and centers: Human Trafficking Awereness, Take Back The Night (to stand in solidarity and support of survivors of domestic violence, date rape, etc.), Career Fairs, etc.
● I was asked to teach a dance class for the annual college wide, mandatory, annual professional development day.
Dec 1, 2021 – April 30, 2022 Nova Southeastern University – Davie, FL (Promoted) Position/Title Public Safety Department – Associate Director, Administration
● Promoted within the Public Safety Department. Responsible for the Public Safety Administration team of 8 people working day and afternoon shifts.
● Responsible for departmental operations and departmental planning necessary to provide comprehensive public safety services to the university community and the public.
● Recruitment of a diverse department, including staff development and training, as well as hiring, disciplinary action, evaluation, and promotion.
● Responsible for managing and appropriately allocating the police department budget; monitor and evaluate staffing utilization against budgeted staffing base.
● Promote an interactive, positive relationship between the University Public Safety Department and Resume
Lynda F. Nation
Fort Lauderdale - Broward County Florida Telephone 954-***-**** E-mail ***********@*****.*** 2
other departments or offices of the university, students, parents, faculty and staff with the goal of building trust and strong working relationships between the department and the community.
● Facilitated information sessions at the student and faculty orientation sessions.
● Trained all university faculty, staff, students on the “Run, Hide, Fight” critical response to an active killer.
● Human Resources business partner.
May 27, 2014 – Nov 30, 2021 Nova Southeastern University – Davie, FL Position/Title Public Safety Department – Communications & Technology Manager Development and management of the 24 hour a day/7 day a week, Public Safety Security Operations Center
(SOC) which is responsible for dispatching Police and Public Safety Officers to all incidents, activating emergency notifications, compliance with the Clery Act, and life safety and property preservation for NSU’s 8 campuses and numerous medical, dental, eye, and mental health clinics in the U.S. (including the Fort Lauderdale Museum of Art, and San Juan, Puerto Rico). This encompasses ensuring the safety of 30,000 students and 4,000 employees. Responsible for:
● Conducting confidential investigations of routine, urgent, high profile, or confidential matters.
● Develop and maintain all training materials for our Communications Academy for Dispatchers and Supervisors.
● Handling Human Resources responsibilities: interviewing/hiring/career fairs, marketing, training/development, retention, scheduling, compliance, termination, payroll, explanation of benefits, leaves of absence, coaching, corrective action, etc. for staff on three shifts.
● Management and assignment of investigations to SOC staff utilizing our 2,000+ camera surveillance system, access control system, CAD database, and NICE telephone and radio recording system.
● Working closely with the media, local law enforcement and all NSU departments, including but not limited to: The President’s Office, University Relations, Telecommunications, Office of Information & Technology (IT), Facilities Management; Student Affairs, Residential Life; etc.
● Preparing written communications utilizing the Blackboard enterprise-wide emergency notification system which alerts the NSU community of non-emergency and emergency situations via public address systems, intercoms, email, text, telephone, and social media.
● Managing the operation and audit of all electronic security related emergency systems including over 2,000 surveillance cameras, gates, card readers, classroom intercoms, burglar alarm systems, fire panels, HVAC monitoring systems, and communications systems. Ensure that all equipment is operational and regularly tested at all 8 campus locations.
● Managing and maintaining ongoing operability of communications equipment and electronic computer-based systems including but not limited to: C*Cure 800 & C*Cure 9000 electronic access control system; Motorola trunked and IP interoperability radio systems; NICE Digital audio and video recording systems; Microsoft Access based CAD system, dispatch telephone units, Security Operations Center workstations and servers.
● Assessing/evaluating/managing operational readiness of the SOC and staff on all shifts, as it relates to emergency readiness and disaster preparedness.
● Quality assurance and customer service auditing for all communication channels (written, face to face, telephone, electronic media, radio transmissions, and CAD systems data entries).
● Electronic security infrastructure at all campuses, including operating/managing C*Cure 800 Integrated Access Control System.
● Development, implementation and updating of policies and procedures relating to delivering quality public safety services uniformly to the NSU community and visitors.
● Create and update Standard Operating Procedures
● Overseeing the completion of work including work orders issued to internal units (NSU Physical Plant Department, Telecom, IT) and external entities (contractors/vendors – Siemens, A to Z Tree Service, TCB Cleaning Co., United Fire, Tyco Alarm, etc.). Resume
Lynda F. Nation
Fort Lauderdale - Broward County Florida Telephone 954-***-**** E-mail ***********@*****.*** 3
● Vary my work hours frequently to be available to my staff of 14 professionals working on three different shifts. On call 24 hours a day/7 days a week.
● Human Resources business partner.
Mar 4, 2013—May 20, 2014 University of Fort Lauderdale – Lauderhill, FL 33313 – 954-***-**** Position/Title Director of Admissions & Student Services
● Create and implement a marketing/branding initiative for our nonprofit University to create awareness about the school.
● Create events that generate revenue for scholarships and student activities; negotiate vendor/event contracts.
● Prepare and deliver presentations and reports to senior management, organizations, churches, community officials or other decision makers regarding programs, policies, and recommendations for sustainability.
● Train staff and faculty on student management system, presentation techniques, public speaking
(started Toastmasters chapter), etc.
● Analyze internal processes and implement procedural and policy changes to improve operations.
● Recruit students and volunteers, and represent the University at local and national conferences, college fairs, expos, seminars, etc.
● Develop partnerships and initiate collaborations that lead to tangible in-kind results; secure executed Memorandums of Understanding.
● Design marketing materials/brochures/commercials/promotional items, etc.
● Manage the admissions process; recruiting and screening domestic and international applicants.
● Prepare budget requests and monitor expenditures of funds. Negotiate and manage contracts with vendors.
● Manage, plan, and coordinate work activities of staff - Admissions Representatives, Registrars, Bursar, Call Center Representatives, Interns, Campus Security, and volunteers.
● Reason for Leaving: School struggling financially and repeatedly failed to receive approval from the regional accrediting agency.
Apr 24, 2011 – Oct 18, 2012 JPMorgan Chase Bank – Ft. Lauderdale, FL 33351 – 877-***-**** Position/Title Performance Improvement Specialist/Asst. Vice President
● Position was 75% national travel. Manage several foreclosure prevention offices around the country. National travel to open new offices and to train staff in 82 office locations including 8 U.S. military base locations. Participated quarterly in the “Save the Dream Tour” with government agencies assisting homeowners to remain in their home with mortgage modifications.
● Review customer requests for mortgage modification assistance to ensure a positive customer experience and to confirm that we are following bank policies and federal regulations. Special focus on aiding U.S. military families.
● Supervise and monitor the loan pipelines, customer service ratings, and production levels of 45+ Relationship Managers in multiple states across the country.
● Project management of multiple medium size projects impacting the enterprise-wide mortgage loan servicing line of business. Managed, reviewed, formulated and executed project plans; assigned tasks; negotiated deadlines and schedules for organizational projects impacting hundreds of thousands of homeowners. Facilitated meetings with participants in multiple states and countries to ensure project deliverables achieved within time, cost and scope.
● Coach employees for improved performance, increased number of modifications completed, and improved time management.
● Train new hires and existing staff. Develop training content, materials and job aides. Maintain SharePoint data bases.
Resume
Lynda F. Nation
Fort Lauderdale - Broward County Florida Telephone 954-***-**** E-mail ***********@*****.*** 4
● Facilitate training classes and regular team meetings in person and in a virtual setting utilizing technology.
● Conduct “Train the Trainer” sessions to prepare others to assist with the roll out of corporate initiatives across the country.
● Complete performance evaluations. Resolve day to day employee issues.
● Audit offices to ensure compliance with federal regulations and company policies.
● Reason for Leaving Chase Bank: Downsized Along with 3,000 Mortgage Default/Servicing Employees
Mar 1, 2010 – Apr 20, 2011 JPMorgan Chase Bank – Ft. Lauderdale, FL 33324 Position/Title Sr. Training Specialist-Consumer Lending/Asst. Vice President
● Position was 50% national travel. Facilitate consumer lending curriculum including federal compliance regulations, company policies, lending products, credit/risk, special Veterans loan promotions, sales techniques, etc.
● Maintain course enrollment database. Order/ship course materials. Maintain Learning Management System.
● Primary audience was retail bank Personal Bankers and Branch Managers. Nov 20, 2007 – Feb 27, 2010 JPMorgan Chase Bank – Akron, OH 44308 Position/Title Branch Manager/Vice President
● 50% local travel. Grow profits, lead my team, and manage both the sales and service aspects of the customer experience.
● Use my sales leadership experience, management excellence, and operational expertise to create an exceptional customer experience and grow the business through loans, investments, and deposits.
● Focus on coaching and developing my Assistant Branch Manager, Personal Bankers, Tellers, and Sales and Service Associates.
● Recruit, interview to fill reoccurring staff vacancies. Create a strong and competitive team environment.
● Develop and cultivate long-term business and consumer relationships to ensure branch sales growth and customer retention.
● Utilize profit and loss reports, and other management resources, to guide the long-term success of my banking center.
● Human Resources business partner.
Nov 14, 2005 – July 20, 2007 Akron Urban League – Akron, OH 44307 Position/Title Vice President of Operations (Non-Profit Social Service Agency) Contact: Mr. Reed-Finance Director/HR Dept. 234-***-****
● Created structure, program content, training, and processes for the Minority Business Development Center, Construction Management Program, and Business Counseling & Loan Services.
● Project Manager for the construction of our new $6 mil headquarters facility including a banquet hall. Meet twice weekly with general contractor at the construction site. Meet with architect, financial institutions, donors, vendors, and others, to achieve project deliverables within deadlines and budget.
● Managed $2.7 mil facility budget and facility operations.
● Created events that generated revenue for the capital campaign and program fundraising.
● Workforce and economic development initiatives-recruiting, screening, career counseling and candidate placement for in-house staffing positions, as well as, participants for our various programs and services.
● Created and sustained relationships with prominent industry leaders and community partnership professionals.
Resume
Lynda F. Nation
Fort Lauderdale - Broward County Florida Telephone 954-***-**** E-mail ***********@*****.*** 5
● Market programs and services – recruit, screen program participants and volunteers.
● Grant writing, fundraising, develop requests for proposals (RFPs), and report program outcomes to our funders.
● Provided business counseling and coaching to business owners; developed content & facilitated training classes.
● Managed staff of 24 employees including Directors, Case Managers, Trainers, Maintenance, Financial Analysts, Program Coordinators, Receptionist, Job Developers, etc.
● Developed volunteer boards and committees. Managed multiple operating and program budgets.
● Human Resources business partner.
● Reason for Leaving: Position Eliminated – Position was funded by an 18 month grant from the Knight Foundation.
March 19, 2001 – Jan 28, 2004 Time Warner Cable of Northeast Ohio Supervisor: Sharon Roehm Position/Title Training & Quality Assurance (Human Resource) Contact: 330-***-**** 5570 Whipple Avenue – North Canton, OH 44720
● Responsible for needs assessment, training development/delivery, planning of special events.
● Call Center workforce scheduling, quality assurance monitoring for 150 Inbound and 50 Outbound Call Center employees (in 3 different locations) in the Northeast Ohio Division 24x7 Call Center serving over 400,000 customers.
● Developed management training program (one-year certification program).
● Designed a “Robbery Prevention & Awareness” training class for all Payment Center employees. This training program has now been implemented across the country at all Payment Centers.
● Established call monitoring standards, KPIs, call calibration process, improved performance standards, sales goals, etc.
● Developed the company’s first “Welfare to Work Internship Program”. I personally feel this was one of my most important contributions to my community because it changed the lives of those selected to “get off the system” and join our company to learn how to earn a living by working in our call center.
● Responsible for interviewing, hiring, training, coaching, and termination of employees.
● Managed a staff of supervisors, leads, trainers and quality assurance coordinators.
● Conduct “Train the Trainer” sessions to prepare others to assist with roll out of corporate training modules.
● Project manager for expansion of Customer Call Center—doubled Call Center square footage floor space, implemented Higher Ground recording system and NICE call monitoring system.
● Developed call calibration metrics and call monitoring processes and procedures.
● Reason for Leaving: Seeking Advancement
July 1, 1999 – March 2001 American Family Insurance Company/Lynda Nation Insurance Agency, 231 Springside Drive, Suite 205, Akron, OH 44333 Position/Title Agency Owner & Operator District Manager: Anthony Latona, 608-***-****
● Owner/operator of a multi-line insurance agency.
● Built a client base by cold calling on business and residential clients.
● Conducted sales presentations, provided customer service, investigated all claims and losses,
● Recruited/supervised office manager and telemarketers, handle day-to-day operation of the agency
(forecasting, budgeting, payroll, A/R, etc.). Trained /coached new agents in our district.
● Reason for Leaving: Seeking Better Benefits
February 1990 - Sept 1999 Akron Police Department, 217 S. High St., Akron, OH 44308 Position/Title Detective Sergeant-Crime Scene Investigative Unit & Academy Instructor Contact: Personnel Department 330-***-****
● Responsible for enforcing laws/ordinances, and the scheduling and supervision of up to 40 Resume
Lynda F. Nation
Fort Lauderdale - Broward County Florida Telephone 954-***-**** E-mail ***********@*****.*** 6
detectives/officers.
● Managed the police forensics Crime Scene Unit and laboratory. Duties included processing major crime scenes (i.e. homicides, suicides, robberies, etc.), interacting with the public, gathering blood evidence, photographic development, videotaping, lifting fingerprints, and harvesting any evidence that may be relevant to the crime.
● Worked uniform patrol car and numerous undercover assignments (dignitary protection, undercover decoy, vice, etc.).
● Organized numerous city-wide recruitment drives to create diverse candidate hiring pools.
● Responsible for maintaining all city criminal arrest records/files, firearms registrations, and providing criminal history
information to law enforcement personnel and maintaining this database.
● Responsible for daily operation of the Crime Scene Unit and personnel (discipline, performance reviews, etc.).
● Special Ongoing Assignments: Police academy instructor. Defensive tactics instructor. Organized department’s first Bicycle Patrol Unit. Certified fitness coordinator. Planning annual Policemen’s Ball.
● During peak times (summers, holidays, weekends) work in the Police/Fire Communications Center dispatching emergency service calls.
● Represented the Department at press conferences, parades, and high-profile community events.
● Reason for Leaving: To Start My Own Business
EDUCATION & TRAINING:
High School Buchtel High School, 1040 Copley Rd., Akron, OH 44320 Colleges Walsh University-Canton, OH: Bachelors-Business Management Ashford University: Associate-Criminal & Social Justice Certifications Teaching Certificate - Ohio Peace Officers Training Academy Law Enforcement Instructor/Trainer Dignitary Protection Training Designing Training Programs Certificate Field Training Officer Certified Fitness Coordinator Defensive Driving Instructor Defensive Tactics Instructor Cultural Diversity Instructor Sexual Harassment Prevention Instructor Bicycle Patrol Officer/Community Policing Critical Incident Debriefing Facilitator Facilitator/Instructor Domestic Violence Awareness & Prevention Trainer
PPCT Instructor Certification (Pressure Points Control Tactics) Workplace Violence & Safety Assessment
Pre-Employment Background Investigator
Property & Casualty Insurance Life & Health Insurance SOCIAL/CIVIC INVOLVEMENT
2023 - Present State Attorney’s Office - Hate Crimes Task Force 2015 - 2018 Volunteer - Habitat for Humanity
2014 Organizer of a Live Community Exhibit Called “Dance Movement” at NSU Museum of Art 2013 - 2014 President - Toastmasters International (Public Speaking & Leadership Club) – Lauderhill, FL 2013 - 2021 Volunteer - Women in Distress – Broward County, Florida 2012 - Present Founder & President – Singles In The City-South Florida: I host networking, volunteerism, and social events for professionals in South Florida.
2010 - 2014 Business Directory Co-Chairperson – The Faith Center – Sunrise, FL 2006 - 2010 Program Advisory Board – Brown Mackie College 2006 - 2010 Board of Trustees - Court Appointed Special Advocates (CASA)-Summit County Juvenile Court 2006 - 2007 Planning Committee – Committee on Economic Inclusion/Greater Cleveland Partnership Resume
Lynda F. Nation
Fort Lauderdale - Broward County Florida Telephone 954-***-**** E-mail ***********@*****.*** 7
2006 - 2007 Governance Board -Partnership for Minority Business Acceleration/Northeast Ohio 2006 - 2007 Founder & Affiliate Liaison – Akron Urban League Young Professionals Organization 2006 - 2007 Battered Women’s Shelter-Domestic Violence Awareness Trainer 2005 - 2011 Urban Ballroom Dance Instructor & Urban Line Dance Instructor 2005 - 2007 Founder & Affiliate Liaison – Minority Business Development Center Advisory Committee 2005 - 2006 Grant Writing Committee - Fund for Our Economic Future/Minority Business Accelerator 2003 - 2004 Presenter/Speaker-Indianapolis Convention Center: National Cable & Technology Exposition 2002 - 2005 Facilitator – National Women in Cable & Telecommunications Conference 1997 - 1999 Security Captain – Galilee Baptist Church 1995 - 1998 Foster Parent - Summit County Children’s Services Board 1992 - 1995 Big Sister: Big Brothers & Sisters of Greater Akron PROFESSIONAL REFERENCES
Danelo Fernandez - Account Executive, Convergint Technologies (security integrator) ******.*********@**********.*** 561-***-****
Richard “Rick” Walterman - Emergency Management, Broward Sheriff's Office *****************@*******.*** 954-***-**** (Retired Police Captain with Miami Dade (Florida) Police Department)
Donna Weston - Sr. Training Specialist, JPMorgan Chase Bank *****.******@*****.*** 646-***-****
Dr. William Green - Clergy & Life Coach, 945 S. Douglas Ave., Nashville, TN 37204 *******@***.*** 330-***-****
Resume
Lynda F. Nation
Fort Lauderdale - Broward County Florida Telephone 954-***-**** E-mail ***********@*****.*** 8
Dear Hiring Manager,
Please accept this letter as my expressed interest in your executive level professional opportunity. I am a results-driven leader with superior judgment and analytical skills. I am an innovative and strategic thinker who can nurture current partnerships while identifying and forging new collaborations.
I bring with me the following experience and attributes:
● Expertise in project management, relationship building, human resources, curriculum design; training facilitation; federal & state compliance and regulations; performance improvement; recruiting; sales; customer care; HR policies; creating SOPs; designing new hire training programs, leadership development training; etc.
● Fifteen years of experience in sales, management, and coaching employees.
● Fifteen years of experience designing and facilitating training programs.
● Fifteen years of human resources experience (recruiting, hiring, training, benefits, etc.).
● Ten plus years of law enforcement and 11 years of (civilian) public safety experience.
● Seven years of experience in fundraising, consumer lending, loan origination, default/servicing, and profit/loss responsibility.
● Five years of experience in retail sales, quality assurance, call center management.
● Five years of experience in project management to achieve project deliverables within deadlines and budget.
● Developed a Minority Business Development Center-which in its first 12 months provided business counseling to over 225 business owners and developed/offered 36 business- related workshops.
● Developed a Construction Management Certification Program to meet the needs of minority and female owned construction businesses.
● Developed a Business Management Certification Program to meet the needs of non- construction minority and female business owners.
● Developed a Construction Apprenticeship Program that trains participants for a career in the construction industry. College tuition and job placement assistance provided.
● Created a volunteer organization of young professionals to assist with the fundraising needs of the Akron Urban League. Founded and launched this initiative. Grew to 55 volunteer members in the first 6 months.
● Established 150 seat state-of-the-art Call Center for employer, including technology, equipment, procedures, standards, metrics, quality assurance, staffing, coaching, etc.
● An unwavering dedication to community, families, and business owners.
● Experience in project management, service and program development and deliverables.
● Experience creating and managing volunteer boards and committees.
● Recruitment of qualified staff, volunteers, and program participants.
● The ability to skillfully leverage the talents and time of staff, volunteers, and boards.
● An entrepreneurial nature married to a service-providing orientation, and the ability to act creatively and capably in response to the unexpected. Resume
Lynda F. Nation
Fort Lauderdale - Broward County Florida Telephone 954-***-**** E-mail ***********@*****.*** 9
● The courage and creativity to grow the organization to reach new levels of promise. I have assisted countless business owners with marketing and management of their businesses, designed and implemented customer service, training and professional development programs. Here are a few additional accomplishments:
● Founded a Toastmasters Public Speaking & Leadership Club - Fort Lauderdale, FL.
● Promoted small business growth, entrepreneurship, and job creation.
● Convinced 2 area financial institutions to provide financial assistance to my minority(gender and ethnicity) business clients. These business owner clients did not meet traditional bank underwriting guidelines. I developed an intensive business management training program that all participants had to successfully complete. Successful completion of this program required prior to applying for state business loans. Program included rigorous consumer credit counseling, business training and approval of their business plan.
● Designed a weighted scorecard system to ensure objective evaluation of customer service telephone calls.
● Construction project management of Urban League’s $6 million-dollar new headquarters and banquet facility.
● Physical security specialist serving on construction projects for Broward College. My passion for people dictates that I must serve in a capacity where I can mentor and lead others. My base salary is in the competitive market range. My salary, benefits and incentive package may be discussed in detail at the appropriate time. I look forward to discussing this opportunity with you in person. Thank you in advance for your time and consideration. Respectfully,
Lynda F. Nation
***********@*****.***
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