Customer Service Representative

Elizabeth Jackson

*** ******** **. ******, ** ***76

708-***-**** ******@***.***

Work Experience

WeatherTech Bolingbrook, IL

Assistant Showroom Manager/ Customer Service Representative March 2012-present

Customer Service Representative

Communicate with customers via telephone and e-mail to process customer orders, exchanges, and returns according to established department policies and procedures.

Use sales skills to recommend and upsell products to customers by collecting customer information and analyzing customer needs.

Provide timely feedback to management regarding service failures or customer concerns.

Showroom Manager

Worked with the store manage to develop schedules and proper coverage for the business.

Organize, plan, and implement strategies while collaborating with multiple departments.

Oversee employees to ensure they meet store schedules and objectives, assist with difficult customers, train new employees, delegate work duties to staff to attain objectives and adjust stock inventory to meet customer’s needs.

TCF Bank Chicago, IL

Sales Associate May 2011- January 2012

Handling the opening and closing of client accounts while performing daily transactions.

Panera Bread Company Elmwood Park, IL

Associate Trainer August 2003-September 2011

Training new associates to make sure they are up to performance with Panera bread's expectations. I was also the example for my work environment on what is the proper way of executing procedures.

Education

Western Governors University Salt Lake City, UT

Master’s in Business Administration

April 2018-May 2021

Northeastern Illinois University Chicago, IL

Bachelor's Degree Interdisciplinary Studies

August 2010-June 2011

Skills

Leadership

Project Management

Microsoft Office

Problem Solving

Quality

Adaptability

Active Listening

Communication

Customer Service

Mutuality

Efficiency

Computer Skills

Time Management

Epicor

Creativity

Teamwork Salesforce

Contact this candidate