Customer Service Executive Assistant

Krystal Garza

Arlington, TX ***** c. 817-***-**** ********@*****.***

Objective

To enjoy a position at a growth-oriented firm which will allow me to both further utilize my skills as well as achieve

abilities with the potential for advancement. Committed to efficiency and effectiveness through developing

processes, streamlining procedures and identifying innovative solutions.

Work History

Sales & Purchasing Executive Assistant, 2017 to July 2023

Weby Corp – North Richland Hills, TX

Promoted to Sales and Purchasing from their Customer Service department. Help implement and improve processes within the company.

Place daily distributor purchase orders.

Acquire and set up new accounts.

Attend Trade Shows on behalf of the company.

Meet with vendors, give tours of our facility and presentations of our vendor portal.

Assist customer service and retail department with daily and specific projects.

Work on projects as directed and needed.

Relationship and Strategy meets with our vendors on a quarterly basis.

Implemented logistics platform, training guides and other small procedures.

Delivery Driver/ Personal Assistant, April 2016 to Nov 2017

Favor Deliveries – Dallas, TX

Run errands and make deliveries for customers. Customers can request any kind of errand, pick-up or delivery.

Most errands consisted of food deliveries.

Requests can range anywhere from hardware and grocery store pickups to grabbing a school paper a student forgot at home or even making deliveries for small companies.

Great time management and navigation skills.

Warehouse Worker, August 2013 to January 2014

Scholastic Books – Arlington, TX

Packed book fairs into ready and easy to layout displays.

Packed on the line with a conveyer belt into boxes as well as out in the warehouse into the large rolling display cases you see in the schools.

Responsible for a clean workstation.

Compacting trash every evening.

Building boxes and stocking inventory.

Replenishments.

Loading pallets.

Display stands and decorations for public sales.

Incoming Consumer and Online Servicing Banker, December 2009 to July 2013

JP Morgan Chase – Arlington, TX

Took incoming calls regarding customers’ banking concerns.

Balance and transaction information.

Insufficient funds fees.

Stop payments.

Filed small claims for fraudulent transactions.

Online support and navigation.

Reset passwords.

Basic troubleshooting.

Assisted with training classes for new employees.

Secretary, February 2006 thru November 2009

Allstate Insurance – Irving, TX

Main duties included filing, faxing, answering phones, taking messages, opening mail.

Made the daily bank deposits.

Cashier.

Retentions.

Took property and casualty quotes.

Sent out renewals.

General Customer Service both in person and via phone.

Receptionist, March 2004 thru April 2006

Nail Expo – Irving, TX

Answered phones and took messages.

Booked and confirmed appointments.

Cashier

Assist technicians with small chores of cleaning and refilling stations.

Education

Winfree Academy High School - Irving, TX

Graduated 2006

High School Diploma

Special Skills

Excellent communication and organizational skills. Able to thrive and adapt under pressure. Well versed

in Oracle NetSuite, Microsoft Office, Asana, Slack able to conduct meetings and presentations via teams/zooms. I

am a quick learner and able to pick up on new programs quickly.

Contact this candidate