Customer Service Specialist

Roxann Paxton

Boise, ID 208-***-**** **********@*******.***

Objective

Dynamic Customer Service Specialist with proven expertise in problem resolution and customer relations honed at Valor Global. Excelled in de-escalation techniques and computer proficiency, achieving first-call resolution rates. Known for exceptional communication skills and a track record of enhancing customer satisfaction through active listening and effective follow-up. Education

ROCKY MOUNTAIN BUSINESS ACADEMY ADMINISTRATIVE ASSISTANT OCTOBER 2012

Experience

CUSTOMER SERVICE REPRESENTATIVE VALOR GLOBAL MAY 2020- OCTOBER 2024

· Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.

· Managed high call volume while maintaining a courteous and professional demeanor.

· Assisted new employees sharing best practices for handling difficult situations and achieving positive outcomes.

· Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. CUSTOMER SERVICE SPECIALIST PROSERVICE OCTOBER 2014- JANUARY 2020

· Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

· Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.

· Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks.

Skills

· Good communication skills

· Customer relations

· Call center experience

· Telephone etiquette

· Problem resolution

· De-escalation techniques

· Data entry

· Computer proficiency

· Active listening

· Follow-up skills

· Office equipment proficient

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