Customer Service Representative
Resume:
Brenda Pigate Matthews
Florence, South Carolina
Profile
Friendly and engaging team player and leader with a yes attitude and ability to inspire staff to perform at their best. A detail oriented multi-tasker who excels at great customer service and customer satisfaction.
Experience
Hotel General Manager, Guest Service Supervising Manager, Guest Service Representative
Strand Hospitality Services – Myrtle Beach, SC
2021 – Present
All aspects of Hotel Customer Service, Employee Supervision and Hotel Management.
Call Center Customer Service Representative for South Carolina Department of Employment and Works (SCDEW)
Kelly Services – Florence, South Carolina
2020 to 2021
Assist Claimants with Unemployment claim filing and processing.
Receptionist
Betar Dental and Associates – Altoona, Pennsylvania
2019 to 2020
Appointment Scheduling. Patient Registration and Copay Collection. Insurance Follow–up. General Office Duties.
Emergency Department Registrar
Medical University of South Carolina – MUSC Florence Medical Center – Florence, South Carolina
Carolina’s Hospital System – Florence, South Carolina
2015 to 2019
Register Patients for Emergency Department and other Hospital Departments and Affiliated Locations as needed after hours. Verify Insurance Eligibility. Review accounts and collect payments. Prepare Consent and Admission forms. Prepare charts for Insurance billing and Medical Records filing. Secure and store Patient valuables from through the hospital.
Accounts Receivable Researcher
PSA / MED2000 – Florence, South Carolina
2012 to 2013
Research unpaid Insurance claims to resolve problems with receiving payments.
Literacy Lab Assistant
Florence School District One – Florence, South Carolina
2011 to 2012
Perform Reading and Writing Labs with students as a class. Work with individual students who need extra attention or have English as a second language. Volunteer in School Main Office daily. Clerical Office work.
Receptionist
Floyd Medical Associates – Florence, South Carolina
2001
Appointment Scheduling. Patient Registration and copay collection. General Office Duties.
Insurance Clerk, Office Assistant
Low Country Urology – Florence, South Carolina
2000 to 2001
Insurance Billing, follow-up and payment posting for Office visits and Hospital Surgical Services. Reconcile Daily Ledger and make bank deposits. Delinquent Accounts and Collections. Schedule Office appointment, tests, and surgical procedures. Produce and control Reports for Accounting.
Patient Account Representative
McLeod Regional Medical Center – Florence, South Carolina
1999 to 2000
Insurance follow-up. Payment Posting. Teaching classes and assisting coworkers with new computer programs.
Business Assistant
Advance Dental Center – Florence, South Carolina
1997 to 1999
Insurance filing, follow-up and Payment posting. Patient Payment Plans. Reconcile Daily Ledger and make Bank deposits. Produce and control Reports of Accounting. Appointment Scheduling.
Customer Service Representative Level III
BCBS – Blue Cross Blue Shield of South Carolina
CHAMPUS – Civilian Health and Medical Program of the Uniformed Services – Florence, South Carolina
Call Center Representative. Assist Patients and Physicians identifying and correcting problems with processing Insurance claims.
Production Planning and Scheduling Clerk, Customer Service Representative
Klear-Knit, Inc – Florence, South Carolina
1994 to 1996
Determine Customer needs based on current demand and future projections. Order production materials. Produce Production plans. Produce workload schedules for manufacturing departments. Determine and follow-up on production problems. Follow-up with Customers on order fulfillment. Follow processes through production to shipping and confirm receipt. Work closely with Product Development, Sales, Purchasing and Production to ensure Customer needs are met.
Customer Service and Sales
Womack Nursery Company – Lake City, South Carolina
1991 to 1994
Confirm Customer Orders. Track processing and progression of orders until delivery. Prepare reports related to Sales, Service, Production and Payroll.
Office Assistant
McIntosh Mechanical – Sumter, South Carolina
1989 to 1991
Produce Daily Job Reports and Calculate Payroll hours. Process delivery of Job site materials. Produce Blueprint Copies. Transfer Payroll to Jobs Site. Assist with Accounts Payable.
Education
Lake City Hight School 1985 – Lake City, South Carolina
Virginia Collage of Florence 2 Semesters in Medical Billing and Coding – Florence, South Carolina
Skills
• Scheduling • Medical Records
• Billing • Receptionist
• Data Entry • Basic Math
• Customer Service • Clerical Experience
• Typing • Time Management
• Front Desk • Cashiering
• Dental Receptionist • 10 Key Data Entry
• Medical Scheduling • Production Planning
• Medical Office Experience • Production Management
• Order Fulfillment • Medical Coding
• Medical Billing • Dentrix Public Relations
• HIPAA • Medical Terminology
• Insurance Verification • EMR Systems
• Accounts Receivable • Quality Assurance
• Hotel management • Hospitality management
• Hospitality • Hotel experience
• Night audit • Office Management
• Accounting
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