Call Center Customer Service

CB

CORRAIMA BRAVO

*********@*****.*** 682-***-**** Hurst, TX 76053

Bilingual Goal-oriented professional, motivated to achieve demanding challenges. Passionate about promoting lasting customer satisfaction by going the extra mile and delivering quality service and unparalleled support to every customer Staff Training

Resume Screening

HR Experience

Customer Account Management

Calm and Professional Under Pressure

Strong Telephone Etiquette

Strong Communication Skills

Bilingual

PennyMac Loan Services

Loan Counselor l

09/2023 - Current

Hybrid Position

Inbound and outbound call center, with a preference in Spanish Calls Specializing in customer service for collections and providing mortgage assistance

Inputting data, making changes to client accounts

Updating financials and offering assistance to clients going through hardship or natural disasters

Negotiating payments partial or full to avoid foreclosure on our clients home

Accurately reporting payments to respective customer accounts Newbern Excel Grand Prairie, USA

Administrative HR Assistant

08/2022 - 08/2023

Hybrid Position

Delivered friendly assistance with new hires throughout interviewing and hiring process

Scheduled and coordinated interviews between hiring managers and potential candidates

Participated in recruitment and selection process for new hires by evaluating applicant credentials, conducting initial interviews and pre-screening assessments

Managed 3 phone lines and facilitated over 200+ calls a day Managed 2 management calendars and schedules to be able to book qualified interviewees

Window World Grand Prairie, USA

Production Manager

03/2019 - 10/2021

Resolved issues quickly to maintain productivity goals Created and regularly updated department work instruction and reports Managed inbound and outbound calls handling various needs Handled face to face customer interaction in the showroom, phone interaction with patience and professionalism

Printed and organized work for service techs, installers, supervisors and sales team

Summary

Skills

Experience

Great organization skills required to keep track of orders, folders inserts, advertising needs and office supplies

Basic knowledge of product was needed to peek interest and set appointments for a free quote with salesman

Santander Consumer USA North

Richland Hills, USA

Account Manager

09/2016 - 08/2020

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor

Processed payments and applied to customer balances Worked in call center environment handling both Spanish and English inbound and outbound calls

Accurately entered payment data into the correct system and customer account

Maintained high volume of calls and met demands

Trained new team members on scripts, company services and collection strategies

Negotiated with account to devise repayment plans and minimize collections and repossessions of vehicles

Wyoming Public High School Wyoming, MI

High School Diploma

Education and Training

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