Medical Assistant Customer Service
Resume:
Cavella Taylor
Certified Medical Assistant, Health Information Technology (HIT) with an Associate of Applied Science Degree, Computer Literate and Superb Customer Service Skills Chattanooga, TN 37421
*************@*****.***
Professional Summary
Very experienced health care provider with 10 yrs. experience as a Medical Assistant and 3 yrs. of Billing and ICD 9 coding experience with training in ICD 10 with some experience, have 7 1/2 yrs. of Sales Associate and Merchandising ladies clothing, Customer Service experience and cashier also I am a very fast learner, a hard worker and can adapt to fast-paced work and very detailed. I also worked as a packer and material handler for Amazon as seasonal work. I worked as Lab Tech assistant which I perform administrative and clerical duties such as, verifying patients' insurance and doing data entry, answering multiple phone lines, and cleaning and sterilizing equipment, preparing or storing samples for technicians and technologists, and logging data, whereas technicians carry out routine tests and procedures with EHR experience of 6 years. Also doing accessioning, prepares biological specimens blood and tissues for medical examinations. Collects and analyzes bodily fluids to assist in diagnosis and treatment of diseases. A trained professional who monitors patients with psychological disturbances or may otherwise be a harm to themselves or others. Work closely with healthcare teams to provide non-medical support and companionship to patients.
Willing to relocate to: East Brainerd, TN - Murfreesboro, TN - Knoxville, TN - Nashville, TN Authorized to work in the US for any employer
Work Experience
Clinical Lab Assistant
Erlanger-Chattanooga, TN
February 2025 to Present
Works with lab equipment to prepare, examine, and test various samples. Collect, labels, and prepare specimens for testing. Maintains cleanliness and organizations in the lab. Run the centrifuge machines, stack rack take specimens to hematology and chemistry to be tested. Patient Safety Sitter
Erlanger-Chattanooga, TN
June 2024 to Present
Provide continuous companionship and observation of patients to ensure safety and prevent falls or self- harm. Also trained to observe and assist patients who may be at risk of falling, harming themselves, or experiencing confusion or agitation.
Behavior Technician (RBT)
Acadia Healthcare-Chattanooga, TN
April 2024 to Present
Provide assistance to emotionally disturbed, mentally impaired, and disabled patients. Provide routine care to patients, such as grooming, bathing, dressing, etc. Obtain specimens, weights, glucose monitoring, and vital signs of patients. Observes patients for any abnormal behavior or physical signs. Administrative duties including Admitting and discharging patients, Overseeing medications. leading patients in therapeutic, and recreational activities, listening to patients concerns. Resident Assistant
The Bridge Assisted Living-Ooltewah, TN
January 2023 to April 2024
Assist the residents to dining area and assist with showers and take the residents toileting If needed assistant. Also assist with activities of daily living. Medical Courier Driver
MedSpeed-Chattanooga, TN
February 2022 to December 2022
Ensures credibility of all documentation related to medical items, Ensures safe storage of medical items and punctual collection and delivery of medical items, Logs maintenance and mileage data to the company database and verifies and signs delivery receipts. Maps out the route to the delivery destination. Medical Screener
All Pro Staffing-Murfreesboro, TN
November 2021 to February 2022
Screening patients at the door at the V.A. clinic for covid-19 and directing to the medical department. Specimen Accessioner
Labcorp-Chattanooga, TN
September 2021 to November 2021
I processed and accessioned lab specimens from Dr. Offices and other labs for further testing. As an accessioner I receive and unpack each sample, identify which test they are used for, check for contamination, and preserve them properly. I also may collect samples and perform other preparation tasks such as putting blood samples through a centrifuge. Temperature Taker
PathGroup-Chattanooga, TN
June 2020 to May 2021
Screening employees for Covid- 19 by taking temperatures, and directing the patient to the right desk to sign in with the assigned doctors.
Unit Secretary
Siskin Hospital for Physical Rehabilitation-Chattanooga, TN February 2020 to May 2020
Perform clerical and administrative tasks ranging from admitting patients to scheduling appointments. Working receptionist intake specialist, records keeper typist and supplies manager, answering phones, sending faxes handling interoffice mail, making copies and also greeting patients and families data entry, also have medical billing experience and multitasking. Sales Associate
Belk-Chattanooga, TN
November 2019 to January 2020
Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. Operating cash registers, managing financial transactions, and balancing drawers. Achieving established goals.
Lab Technician Assistant
Pure Diagnostic-Chattanooga, TN
2017 to November 2019
Accurately and efficiently process anatomical and clinical lab test reports and distributes for routing to various locations. Files and/ or retrieves lab copies of patient test reports in cabinet files and/ or in computer, verifies specimen are in tact and sealed. Is capable of handling numerous telephone calls simultaneously which includes reports and requests with regard to the following, accessioning for LIS, recording the following: Clinic sending, Accession number for Pure DX, Date collected, Date received, Lab sent for running specimen and Date sent .Perform administrative and clerical duties such as cleaning and sterilizing equipment, preparing or storing samples for technicians and technologists, and logging data, whereas technicians carry out routine tests and procedures. Sorter Operator
Intergrity Staffing for Amazon ( Seasonal job only)-Chattanooga, TN November 2017 to December 2017
Sorting merchandise and scanning the merchandise to be packed and shipped out to customers. Clerical Associate
Chattanooga Imaging-Chattanooga, TN
September 2017 to October 2017
Check in patients who had Imaging appointments for radiology and ultrasound and mammograms also filed medical records and answered multiple phone lines. And schedule appointments for future appointments.
Certified Medical Assistant
Spine and Nerve Institution Dr. Wall-Chattanooga, TN June 2017 to August 2017
Triage patients, give injections for weight loss clinic and call and schedule chiropractic consultation with the Doctor. I also filed medical charts, and help with decompression for the patients and also did ultrasound, laser therapy.
Certified Medical Assistant/ Resident Assistant
Latern Morning Pointe-Collegedale, TN
August 2016 to June 2017
Help with essential daily tasks such as bathing, grooming, eating and dressing, cleaning basic medical services for the patient. Assisting with activities with the Activity coordinator and help the receptionist with scheduling appointments and answering phone calls. Patient care medical care
5 Star Home Care-Chattanooga, TN
January 2016 to June 2016
Assisting the patients with their daily activities and reminding them to take meds, taking vitals and prepare meals and transport to doctors appointments and running other errands as going shopping for groceries and picking up medication.
Outbound Packer
Integrity Staffing Solutions-Chattanooga, TN
November 2015 to December 2015
Receiving merchandise to be shipped out to customers who have ordered on line and I scan the merchandise to put into the right appropriate box with size, and print out information and where it goes onto the conveyor belt, to be shipped off.
Medical Office Receptionist
Kelly Services for Chattanooga health department-Chattanooga, TN March 2015 to September 2015
Sign patient in to see nurse or nutritionist and filed medical records answered multiple phone lines, schedule appointments for patients and verify insurance and bill claims. Medical Records Clerk
Kelly Services for Catoosa Georgia health dpt-Catoosa County, GA January 2015 to February 2015
I had to file medical records and retrieve medical records, and help schedule patients appointments, store all old medical records. I had to use Microsoft office to send official letters to clients, also set up rooms for WIC classes and nutrition.
Sales Associate
Dillard's Wolfchase Galleria Mall-Cordova, TN
October 2006 to May 2013
I sold ladies petite clothes were I had a daily quota to meet by selling merchandise along with calling customers concerning up coming sales and new merchandise, also working in other departments to meet sales quotas and meeting customers needs.
Medical Records Externship
LAKESIDE BEHAVIORAL HEALTH SYSTEM-Bartlett, TN
December 2012 to February 2013
I had to file medical records, work with patient release of information by helping patients to get their medical information making sure following the laws of patient confidentiality and HIPAA laws and making sure the doctors sign off on incomplete medical charts. Some coding to. Certified Medical Assistant
Dr Townsend OB/ GYN-Memphis, TN
November 2002 to December 2005
I had to take vitals, assist the doctor with exams, work in lab, schedule appointment and clean rooms and auto clave machine and give injections do ekg on some patients and have experience in billing and medical coding also filing medical records, send out lab to be tested. Education
Associate of Applied Science AAS in Health Information Management National College of Business and Technology - Memphis, TN August 2011 to May 2013
Certification/ Diploma in Certified Medical Assistant CMA Concorde Career College-Memphis - Memphis, TN
May 2002 to December 2002
High school diploma or GED
Skills
• Front Desk (3 years)
• English
• Senior care
• Experience Administering Injections
• Phone etiquette
• Communication skills
• School experience
• EMR Systems
• Primary Care
• EMR systems
• Customer service
• Manufacturing
• Assembly
• Multi-line Phone Systems
• Vital Signs
• Insurance Verification
• Direct support
• Employee evaluation
• Cleaning Experience
• CPT Coding
• Administrative Experience
• Patient service
• Customer support
• Microsoft office, Electronic Health Records, data entry (5 years)
• Courier
• Autism Experience
• Hospitality Experience
• Triage
• Medical Office Experience
• Medical Scheduling
• HIPAA
• CMA (8 years)
• Data entry
• Meal preparation
• Microsoft Excel
• Medical receptionist
• Patient Care
• Pediatrics
• Hospital Experience
• Caregiving
• Laboratory experience
• Urgent Care (Less than 1 year)
• Medical records
• ICD-9
• Medical administrative support
• Microsoft Outlook
• Patient observation
• Phone Etiquette
• Front desk
• Retail sales
• Laboratory Experience
• Medical Records
• Dementia care
• Data Entry
• Production planning
• Office experience
• Computer Literacy
• Insurance verification
• Medical Billing
• Administrative experience
• Vital signs
• Medical terminology
• ICD Coding
• Internal Medicine
• Microsoft Office
• ICD-10
• Microsoft Office (2 years)
• Sales
• Marketing
• Driving
• Computer skills
• Data collection
• Powerpoint, Excel (5 years)
• Medicare
• Documentation review
• Microsoft Outlook (2 years)
• Medication administration
• Cashiering
• Merchandising
• Care plans
• Medical Terminology
• Geriatrics (2 years)
• Clerical experience
• Clerical Experience
• Patient care
• Nursing
• Organizational Skills
• ERP systems
• Medical Coding
• Cash register
• Anatomy Knowledge
• Medical office experience
• Warehouse Experience
Awards
Mathematics Statistics
December 2013
Gave tutoring to class mates and assist the instructor with testing and volunteer work for my school in fund raising.
Certifications and Licenses
CPR Certification
Driver's License
AED Certification
BLS Certification
April 2024 to May 2026
Groups
Host team at City Church in Chattanooga
Present
Additional Information
I am a very hard worker and skillful in what I have mastered over the years and very dedicated to helping people along with making sure all things are done correctly and decently following all HIPPA Laws.
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