Business Analysis Analyst

Mahima Mudgal

**************@*****.*** 919-***-**** Durham, NC

Executive Summary

10+ years of experience in systems & business analysis, Testing, requirements gathering, agile practices, database design

& development, manual testing, automation testing, database concepts, product, and program management. Working

With cross functional teams delivering innovative and value-driven digital solutions. Proficiency in working with stakeholders

& prioritization within agile frameworks. Known for work ethics and ability to work in high stress situations and delivering solutions by virtue of being customer focused. Strong communicator with a proven track record in managing agile teams and delivering high-quality solutions. Excited to explore new challenges and acquire new skills.

Key Strengths

Facilitating requirements session with business partners & breaking down the requirements into stories,

backlog management and prioritization.

Played Dual Hat role of Business Analyst /System Analyst and Scrum master in Multiple roles and Multiple teams

Managed business analysis workstreams and distinct project deliverables aligned with solution goals.

Identified and documented key business processes, value drivers, performance metrics, and capabilities.

Conducted data analysis, as-is capability documentation, and root cause assessments.

Led interviews and workshops to gather detailed business and functional requirements.

Performed competitive research and industry benchmarking to support business case development.

Supported system go-lives by coordinating data conversion, help desk logistics, training delivery, and user support.

Assisted in change management strategies and internal communications rollout.

Contributed to PMO activities including time tracking, work plan updates, status reporting, and service metric tracking.

Managing the backlog and facilitating the backlog refinement with the development team.

Coordinating with stakeholders for project plan and timelines and planning to meet those goals

Spearheading team transitioning from waterfall model to Agile best practices

Partnering with product owners, engineering teams eliminate impediments to ensure sprint goals are delivered.

Strong client communication and cross-functional collaboration across geographic locations.

Coaching and mentoring teams on scrum methodology & continuous improvement, delivering value.

Understand and document current business functions, processes, and information flows.

Conducting GAP analysis, root cause analysis, and impact assessments to evaluate proposed solutions.

Analyzing current business processes and identifying gaps in the existing business processes and information flows.

Developing User Stories, Requirement Specification Document (RSD), Acceptance Criteria Plan (ACP), Process Flows, PMAS Deliverables, Change Requests etc.

Experience using Master Control for document management and change control, ensuring compliance with GMP and validation requirements.

Extensive experience in JIRA and confluence administration and managing the projects and dashboards in JIRA along with confluence pages development.

Explaining requirements to developer and testing teams. Support UAT.

Coordinating with teams for E2E release planning using JIRA and handling the Change management process using Service Now. Conducting stakeholder demos, preparing validation documentation, and supporting audit readiness with validated testing artifacts and traceability matrices.

Supporting Quality Risk Management (QRM) principles by assessing system and process risks and documenting mitigation strategies.

Reviewing and revising the process & project management techniques for continuous improvement.

Pursuing CBAP Certification.

Education and Certifications

Masters in Information Systems GPA 3.43

Bachelor of Education

Microsoft and LinkedIn Business Analysis Certification, 2023

Agile Analysis - IIBA®-AAC

Certified Scrum Master Certification

Certificate in Product Ownership Analysis™ (IIBA-CPOA™)

Successfully completed the DOEACC “O” level (Business professional programmer) certification and

DOEACC “A” level (Advanced Diploma in Computer Applications) from National Institute of Electronics and Information Technology (NIELIT).

Salesforce platform developer certified, 2022

Skill Set

Productivity Tools: JIRA, MS Teams, MURAL, MS-Visio, MS-Office, MS Project, Power-BI, Tableau, Microsoft SQL Server

Programming & Tech: Cobol, CICS, PL/SQL, XML, HTML, CSS, C, Python, JCL, Stored Procedures, REST/SOAP APIs, Oracle, RDBMS, Data Structures

Other Tools: ServiceNow, Draw.io, Gliffy, SharePoint, Inter Test, ZEKE, File-Aid, Platinum Tools

Fundamentals of Programming

Java, SOAP and RestFul API

Power BI and Tableau

HTMS and CSS, XML and Angular

SQL and data structures

Database concepts and RDBMS

Operating systems

Computing concepts

Professional Experience

Business Analyst/Testing Analyst June 2023– Present

Hexaware Technologies (Client: State Street Bank)

Data Analysis and reporting test results, defects and Step-execution to business Analysts and business partners.

Partnering with business stakeholders to gather, document, and analyze business requirements for banking and data-centric applications.

Testing Data population in tables and asking critical questions and sharing insights with the team to make sure design is full proof.

Acting as a liaison between cross-functional teams to clarify requirements, define business objectives, and translate them into actionable deliverables.

Assisting in process redesign by analyzing current workflows, identifying inefficiencies, and proposing optimized solutions.

Leading Prod-support activities, install, Data conversion/client conversions, resolving prod support issues.

Supporting change Management across product area – communicating changes to the broader customers for better adaptability.

Conducting requirement elicitation sessions through interviews, workshops, and document analysis.

Utilized JIRA for test case management, defect tracking, and reporting to stakeholders.

Ensuring compliance with standards by validating documentation, ensuring traceability, and following proper change control procedures.

Defining project timelines, time tracking, measuring and tracking KPI’s and reporting to senior leadership.

Documenting system validation requirements and assisting in impact assessments for system and process changes in a regulated environment.

Strong SQL execution to uncover issues and data discrepancies in multi-database environment.

Using various tools to generate reporting based on the business requirements.

Executing and Supporting end to end UAT testing.

Partnering with Teammates across geographical locations and making sure they are bought up to speed with technical expertise and understanding of business requirements.

Creating Knowledge sharing documents and reports and slides to showcase end to end execution.

Senior Systems/ Business Analyst Sep 2021– June 2022

Herford Business Solutions

Data Analysis and reporting to shape direction for the Program, as well as providing meaningful insight regarding success of implementations using tools like tableau and Power-BI

Conducted end-to-end business analysis for financial services applications, collaborating with stakeholders to gather and document business needs.

Working on multi-database environment and using tools to query and analyze the data to generate reporting based on the business requirements.

Supporting end to end UAT testing.

Program management & stakeholder participation for deciding the customer protection roadmap and implementation.

Leading team effort to create team space in confluence for the team and create work intake request.

Collaborating with the team, product owner and business partner in project backlog grooming and prioritization.

Manage the team project in JIRA and write user stories, issues in JIRA based on the requirements from the business partners.

JIRA and confluence administrator for the team managing the project backlog and maintaining the team space and reporting in confluence

Manage Release planning for all the implementation teams and coordination.

Analyzing data using statistical techniques and providing reports.

Developing and implementing databases and data collection systems.

Acquiring data from primary and secondary sources and maintaining data systems.

Identifying, analyzing, and interpreting trends or patterns in complex data sets.

Working with management to prioritize business and information needs

Locating and defining new process improvement opportunities.

Writing and Preparing EPICs and User Stories.

Drafting all aspects of composition of documentation including As-Is/To-Be process flows, User Stories, functional, non-functional requirement specifications, business

rules, functional requirements, uses cases and wireframes in Agile Methodology.

Co-ordinating UAT and prepared release notes and supported training delivery and

help business users get ready for the implementation of IT solutions.

Preparing process flow charts and different diagrams using tools like Visio, Gliffy, Draw.io etc.

Reviewing Test Cases documents written by Testing Team.

Environment :

SOAP and REST API’s, Oracle, RDBMS, Jira, COBOL, CICS, JCL, DB2, VSAM, Inter test, ZEKE, File-Aid, Platinum Tools, MS Word, MS Excel, MS Visio, SharePoint

Senior System Business Analyst /Technology Test Lead March 2015 – Jun 2021

Sysoft IT & Staffing solutions Pvt ltd

(Subsidiary of Herford Business Solutions)

Leading cross functional team and initiatives for programs -- upgrading and decommissioning obsolete technologies and platform migrations.

Experience in project management and coordination of the onsite-offshore model

Facilitate meetings with stakeholders to understand business requirements to capture the functional and non-functional requirements in scope of delivery

Ensure the project deliverables meet the SLAs and are signed-off from the client

Extensive experience in system analysis, designing test strategies, test plan and implementation using Application Lifecycle Management (AML) and Quality Center.

Writing and testing code for new Cobol programs .

Updating existing Cobol and CICS programs, JCL, stored process etc

Identifying and correcting coding errors.

Worked on EPICs after breaking them into User Stories and Tasks.

Helped the testing team in identifying scenarios and reviewed the test case document prepared by the QA.

Extensively involved in process designing and system analysis along with solution designing. (Interpretation of business requirements for technical systems)

Conducted impact assessments, risk analysis, and participated in stakeholder meetings to validate business needs.

Developing Micro services Schema and JSONs for different operations.

Preparing Data Models and working closely with Databases.

Environment :

SOAP and REST API’s, Oracle, RDBMS, Jira, COBOL, CICS, JCL, DB2, VSAM, Inter test,ZEKE, File-Aid, Platinum Tools, API

Cross Functional Volunteer Activities

P-Tech Educational Trust

Helped a local non-profit with training their trainers and teachings students.

Helped multiple women in technology startups to train their staffs and admins on new tools and technologies to manage and run organization

Anveshan - Women in Technology group

Committee member

Mentored & provided career/developmental guidance to women who want to make careers in STEM (science, Technology, Engineering and Maths)

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