Customer Service Representative

DAVID B. JACKSON

Philadelphia, Pa 215-***-****

**************@*****.***

Summary: A skilled operator with many years of experience in the shipping and receiving industry, looking to advance within a company where my skills, knowledge and experiences will be used to assist a company obtain their goals

Qualifications

• Shipping & Receiving Professional

• Cal-Track Systems

• SAP Systems

• Machine Operator

• Customer Service Skills

• MS Office Suite

• Fork Lift Operator

December 2019-Present

Prime Response, Inc

Shipping & Receiving/Customer Service Representative/Clerk

Used Pitney Bowes mail machines that labeled barcodes to ensure proper delivery and

tracking of mail. I served as a material handler which ensured that all inbound and outbound

mail was on the correct delivery truck. I am responsible for the shipping and receiving of

packages. Delivery packages through out the day.

DEC 2015 – MARCH 2019

RETAIL FULLFILLMENT, VANGUARD/ SUPERVISOR

Collating batch for customer important documents. Scanning out through Fed-ex and ARD scanning system and excel spreadsheet. All retail batches are scanned into a spreadsheet when they are brought into the room and scanned out when they leave building.

MAY 2011 – DEC 2015

MAIL ASSOCIATE, VANGUARD

Responsible for operating MPS/FPS machine. Run checks and important information. Stamping customer documents for there 401k. Shipping mail to the USPS so it can be deliver..

APRIL 2008 – OCT 2010

SHIPPING &RECEIVING /CUSTOMER SERVICE REPRESENTATIVE, TRANSCAT

Responsible for inspecting labels before they were shipped out, organizing and balancing shipping materials. Microsoft Word and Excel were used to keep track all of shipping materials. I used UPS Worldship, SAP Computer Systems and Cal-Track systems, excel spreadsheet and windows.. while serving as Lab Support.

OCT 2005 – JAN 2008

SHIPPING &RECEIVING /CUSTOMER SERVICE REPRESENTATIVE, SMOOTH FITNESS & SUPERVISOR

Responsible for inspecting labels before they were shipped out, organizing and balancing shipping materials, and scheduling material pick up. Microsoft Word and Excel were used to keep track all of shipping materials. Also identified the cost of all materials shipped. UPS Worldship and SAP Computer Systems were used

JUNE 1997- JUNE 2005

MAIL ASSOCIATE/LETTER CARRIER/MATERIAL HANDLER

UNITED STATES POSTAL SERVICE

Served as a temporary letter carrier. Used DBC, BCS and OCR machines that labeled barcodes to ensure proper delivery and tracking of mail. I served as a material handler which ensured that all inbound and outbound mail was on the correct delivery truck. I was responsible for the shipping and receiving of packages.

EDUCATION

JUNE 1991

MARTIN LUTHER KING, HIGH SCHOOL DIPLOMA

AUGUST 1994-1996

NORTH CAROLINE CENTRAL UNIVERSITY, RALEIGH NC

Computer Technology/Consumer Marketing

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