Technical Support Customer Service

Destani Owens

**************@*****.*** 832-***-**** Houston, TX

SUMMARY

Support Escalations Specialist with 9 years of experience in customer service and technical support roles, including recent focus on high-voltage battery diagnostics and customer correspondence at Percepta. Proven ability to analyze and resolve complex issues, track customer interactions, and identify areas for improvement. Seeking to leverage strong problem-solving and communication skills in a Support Escalations Specialist role. WORK EXPERIENCE

Percepta (Ford Motor Company) Houston, TX

Battery Specialist Jan 2021 - Present

• Maintain, repair, and diagnose high-voltage battery systems to ensure optimal performance and safety.

• Serve as the primary point of contact for customers, managing communications across phone, email, and social media.

• Track and analyze customer interactions to identify errors and areas for improvement. Walgreens Houston, TX

Service Clerk Dec 2018 - Apr 2020

• Ensured optimal store operations by maintaining product displays, auditing cash drawers, and assisting with bi-weekly inventory management and delivery processes.

• Achieved and surpassed sales targets by effectively managing customer interactions and overseeing product inventory, including weekly cigarette orders.

Creation Living Houston, TX

Lead Caregiver Mar 2016 - Aug 2018

• Executed housekeeping duties, including cleaning, dusting, and vacuuming, while ensuring cleanliness and comfort for clients.

• Facilitated clients' physical and mental exercises as directed by healthcare professionals and supported outdoor activities for enhanced well-being.

• Provided ongoing companionship and emotional support to clients, enhancing their quality of life and fostering a sense of community.

Jiffy Lube Houston, TX

Assistant Manager Apr 2015 - Jan 2018

• Managed daily inventory reporting and recommended purchases to optimize stock levels and meet customer demand.

• Facilitated customer engagement by determining service needs and ensuring vehicles were completed according to job specifications.

• Collaborated on urgent projects, contributing to timely completion and operational efficiency. Jack in the Box Houston, TX

Key Holder Jul 2014 - Sep 2016

• Managed a team of 7 employees, ensuring efficient daily operations and problem resolution.

• Coordinated with supervisors to align departmental activities and trained new team members for seamless integration.

• Oversaw store opening and closing duties, including bank deposits and administrative paperwork. EDUCATION

Houston Community College

Associate

Present

CERTIFICATIONS

Driver's License

SKILLS

Management • Training • Store Management Experience • Vehicle Maintenance • Schedule Management • Inventory

• Recruiting • Automotive Repair (4 Years) • Assistant Manager Experience • Sales • IT Experience (3 Years)

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