Customer Service Office Manager
Resume:
Wesley Gary
New Haven, CT *****
***************@*****.***
Professional Summary
Objective: A challenging position at a growth-oriented firm, which will allow me to both further utilize my skills and acquire new abilities within the sales and customer service field. Willing to relocate: Anywhere
Work Experience
Front Office Manager/Night Auditor
Marriott International-Marietta, GA
August 2019 to Present
-Prepared daily revenue report data.
-Ran audit reports/from the system for automated credit cards
-Made necessary corrections, and adjustments to guests folio as needed.
-Made computer entries on revenue/expenses/allowance to generate the daily reports such as the guest ledger summary and the daily restaurant summary.
-Checked all postings, and documents for accuracy.
-Controlled and secured cash, and cash equivalents for property according to cash handling policy and procedures.
-Organized, secured, and maintained all files and records.
-Prepared, maintained, and distributed statistical, financial, accounting, auditing, and payroll reports and tables.
-Auditing statistical, financial, accounting, auditing, or payroll reports and tables
-Auditing, and reconciling all revenue postings
-Used Opera system to assign and assist guests.
-Hired and trained new team members.
Provides remarkable customer service to potential and current guests.
-Provide adjustments and process additional accounting requests as needed. Team Leader
More Moe's Southwest Grill-Lawrenceville, GA
May 2017 to March 2025
• Reported to General Manager/Operating Partner and Assistant Manager for his or her restaurant.
• Completed job responsibilities and performance objectives in a timely and effective manner and in accordance with MSG Warrenton policies and procedures.
• Maintained a harmonious working environment that will maximize team member morale, tenure, productivity and efficiency/effectiveness.
• Performed other duties and responsibilities as required or requested. Express Claims Associate
State Farm
September 2015 to January 2019
-Applied State Farm's customer service philosophy to handle a high volume of Express claims in a team environment
-Within approved limits, applied claims settlement procedures to process claims.
-Initiated claim payment process and closed assigned files.
-Received inbound claim calls in face paced call center
-Received and processed claim information, and communicated with internal and external customers via phone and other communication channels.
Sales Manager
Silverleaf Resorts
July 2014 to September 2015
-Led Sales office as far as Timeshare sales and service
-Acquired new business through closing of timeshare sales
-Resolved customer complaints regarding sales and service
-Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs.
-Determined price schedules and discount rates.
Front Desk Supervisor
Courtyard by Marriott
June 2010 to July 2014
-Verified and processed credit card and cash transactions.
-Additional cash handling as needed
-Processed nightly audit as needed.
-Filed Compliments and complaints as needed.
-Answered phones and provided great customer service.
-Used Fosse System to assign and assist guests.
Contact Center Specialist
RBS(Citizens)
June 2011 to July 2012
-Provided IT support and additional troubleshooting assistance as related to online system access
-Strong customer service focus with the ability to resolve routine customer complaints.
-Increased customer relationships through cross selling products & services.
-Maintained knowledge of products, services, and promotions
-Achieved set business
Customer Service Team Lead
From You Flowers LLC
May 2007 to August 2009
-Monitored and supervised representatives calls and assisted with coaching
-Assisted with hiring process
-Facilitated training for new hires representatives Assistant Manager
Sprint PCS
May 2004 to March 2007
-Exceeded both monthly and daily sales goals as well as maintained high customer service Surveys
-Conducted daily management duties such as training meetings.
-Assisted with staff training and development.
Comp Tia A+ IT Certification
Microsoft office Certification
September 2006 to September 2006
02//2018
Network + IT Certification 02/2019
-Learned to design and implement functional networks
-Configured, managed, and maintained essential network devices
-Used devices such as switches and routers to segment network traffic and create reliable networks
-Identify benefits and drawbacks of existing network configurations
-Implement network security, standards, and protocols
-Learned to troubleshoot network problems
-Supported the creation of virtualized networks
Wingate Inn and Suites:
Education
diploma
Wilbur Cross High School
September 2003 to June 2006
Skills
• Cash register
• Sales management
• Word Processing
• Project management
• Marketing
• Computer operation
• Office management
• English (10+ years)
• Communication skills
• POS
• Guest services (8 years)
• Research
• Computer networking
• Guest relations
• Phone etiquette (10+ years)
• Retail sales
• Cash handling
• Front desk
• Hospitality (5 years)
• Basic math
• Resort (2 years)
• Night audit
• Microsoft Outlook
• Quality assurance
• Wireless sales
• Leadership
• Computer skills
• Medical administrative support
• Guest Services
• Data Entry
• Sales
• Google Suite
• Google Docs
• Time management
• Hotel experience
• Customer service
• Management
• Hospitality management
Certifications and Licenses
CompTIA A+
CompTIA Security+
CompTIA Network+
Air Brake Endorsement
CDL C
Motorcycle License
Food Handler Certification
CMCA
First Aid Certification
CDL B
CPR Certification
Non-CDL Class C
F Endorsement
QIDP Certification
CDL
AED Certification
CDL A
Lifeguard Training
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