Customer Service Representative

Dedicated customer service representative (Chef) with 2 years of experience around all food preparation and catering expertise as well as Hospitality.Very capable of dealing with all kitchen and culinary related issues, with motivation to maintain customer satisfaction and to contribute to customer service. A proven ability to react in areas that require immediate attention and ensuring that all food is always presented to the highest possible standards. Ambitious and seeking to continually broaden knowledge of food, cutting edge cuisine and customer service experience.. Now looking for a new position, which will make best use of my existing catering skills,communication skills, customer service skills . and experience and also further my personal and professional development as an individual.

Phone number – 071*******

Email – ************@*****.***

SKILLS & COMPETENCIES

•Job Related Skills: Menu Creation, Plating Design, Managing a Kitchen Budget, Kitchen Inventory control and management, Purchasing of ingredients and kitchen equipment and Maintaining hygienic and safe practices, customer service, front of house personnel .

•Personal Skills: Kitchen Supervisory skills, Problem solving skills, Planning and Organization, Time Management and Hands-on and non-ostentatious approach to getting things done . Ability to work in a fast paced environment. Conflict resolution.

. Communication Skills: Excellent interpersonal skills, business etiquette, conflict mediation and resolution, negotiation and group facilitation. Excellent customer service skills .

Systems Utilization and Technology Skill: Proficient use of MS Office Suite (Word,

Excel, and PowerPoint)

Driver’s License: Clean Class 4

Leadership skills : Had the opportunity to take part in supervising and training the juniors and volunteers.

Marketing skills:

Customer service skills : Due to my role as a Front of House personnel and a Call center Agent l had the opportunity to interact with customers and l also managed to handle each and every type of a customer.

KEY ACHIEVEMENTS

•Appointed to be the Larder Chef in June 2022 at Antonio’s Restaurant •

Successfully worked in multiple capacities throughout the kitchen •

•Managed to lead the kitchen stock take in absence of my supervisor

•Managed to learn and understand different types of customers and how to handle each and customer to meet their expectations.

•I have managed to learn more about multitasking and handling fast-paced environment,

paying more attention to one order while filling the prior order and delivering the order.

•I am passionate about creating the best customer experience and achieving high levels of customer satisfaction.

WORK EXPERIENCE

LARDER CHEF / FRONT OF HOUSE PERSONNEL Feb 2022 – May 2024 ANTONIO’S RESTAURANT

Responsibilities:

Directly responsible for timely management of making a budget

Purchasing of Kitchen ingredients and kitchen equipment

Researching on new recipes

Supervision of Trainee Cooks and assisting as needed

Checking freshness of food and discard out of date items

Interacting with customers and communicating positively and clearly with customers.

Assisting customers and helping them by explaining what we will be selling at any given day .

Answering phone calls, taking orders,as well as receipting and receiving money .

WORK EXPERIENCE

TRAINEE CHEF Dec2020 – Feb2021

ELEPHANT HILLS RESORT

Responsibilities:

Assisting the Chef in Menu Creation

Assisting the Chef in Purchasing of Kitchen ingredients and kitchen equipment

Assisting the Chef with Plating Design

Checking of freshness of food

Assisting with preparation of the kitchen budget monthly Being involved in the preparation of special meals Leading and supervising the new junior chefs .

Being in charge of the buffet service and interacting with customers.

CALL CENTER AGENT

ProOffice Assist

November 2024 -Feb2025

Responsibilities :

-Handled inbound/outbound customer calls

-Provided product information and technical support

-Managed customer accounts and resolved issues

-Conducted market research and surveys

-Provided email, chat, and social media support

*Skills*

-Excellent communication and customer service skills

-Strong problem-solving and conflict resolution skills

-Ability to work in a fast-paced environment

-Proficient in [software/systems used]

EDUCATION & PROFESSIONAL CERTIFICATION

Advanced Diploma in Culinary Arts – Culinary Arts Academy 2021

Certificate in Culinary Arts- Culinary Arts Academy 2020

Diploma in Professional Cookery - Culinary Arts Academy - 2020

3 A’ Level passes in Sociology, History and Literature –Ambassadors Advent Academy

2018 7 O’ Level passes – Queen Elizabeth High School – 2016 REFEREES

1.Mrs R Sithole – Branch Manager, Antonios Restaurant, Cell: +263*********,

2.Mrs Dorothy – Chef De Partie, Elephant Hills Resort- Cell: +263*********,

3.Mrs Moyo – Lecturer, Culinary Arts Academy - Cell: +263*********,

4.Tsitsi Chigogo – Supervisor, ProOffice Assist Cell : +44-742*-******

Contact this candidate