Customer Service Follow-Up

Linda DeSanno

***A SharonWay

Monroe Township, New Jersey 08831

Cellular 347-***-****

Email: **********@***.***

Summary: Experienced Collections Professional

Skills: Medical billing and insurance for insurance carrier portals

Work History

05/21-Present Insurance/Appeals Follow-up Representative-RTR Financial Services, Staten Island, NY

Collections/Follow-Up Representative for NYU Langone Hospital

Responsible for analyzing claims and filing secondary claims as needed

Customer Service to resolve unpaid claims

Obtaining and managing medical records for patients

09/17-5/21 Follow-up Representative-HBCS, New Castle, DE

Collections and follow-up for all hospitals

Follow up for Claims Department

Customer service to resolve unpaid claims

Obtaining and managing patient records

01/15-09/17 Insurance/Appeals Follow-up Representative-RTR Financial Services, Staten Island, NY

Collections/Follow-Up Representative for NYU Langone Hospital

Responsible for analysing claims and filing secondary claims as needed

Customer Service to resolve unpaid claims

Obtaining and managing medical records for patients

10/13-8/14 Receptionist/Manicurist-Christopher Michaels Hair Salon, Staten Island, NY

07/08-02/12 Sales/Office Manager-I’llBe Seeing You Optical, Staten Island, NY

Customer Service

Appointment Scheduling and check-in

General office duties such as answering phones and filing

Sales Assistant-eyewear

09/01-06/06 Manager-Receptionist Gigante Dance Center, Staten Island, NY

Customer Service

Scheduling Appointments

Travel Manager for all dance related activities

02/94-02/00 Executive Secretary/Customer Client Relations-Montgomery & Montgomery, Inc, New York, NY

Executive Secretary to Vice President

Payroll

Appointment Scheduling

Various clerical duties

02/87-06/89 Customer Relations-Maron Shipping Freight Forwarders, Inc., New York, NY

Coordinating loading and unloading of freight container

Various clerical duties

09/84-01/87 Customer Relations-Glory International Freight Forwarders Inc., New York, NY

Coordinating loading and unloading of freight container

Various clerical duties

Software:

Proficient with MS Excel, MS Word, EPIC

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