Data Entry

Monra K. Doster

***** ******* ***** **.

Mont Belvieu, TX 77523

Telephone: 405-***-****

EXPERIENCE:

November 1, 2001 – March 28, 2025 Oklahoma Municipal Assurance Group, Oklahoma City, Oklahoma

Provide secretarial and administrative support to the CEO (correspondence, reports, graphs and projects).

Assist the Finance Department with data entry, reports, and occasional check entry.

Assist Planned Services Department as needed during renewal of policies.

Create and maintained office calendar; manage & order general office supplies.

Coordinate conference reservations including hotels and dining.

Responsible for general administrative duties including telephone support, management of external mail and other duties as assigned.

December 2000 – November 2001 Sedgwick Claims Management Services, Oklahoma City, Oklahoma

Processed liability claims (entry on computer and proper file coordination)

Prepared and mailed letters/forms to claimants and policyholders

Entered and processed checks to claimants and policyholders

Entered and processed checks to attorneys for service provided on claims.

Created databases in Excel and Access

General office duties such as filing; process incoming/outgoing mail, filing; answer telephone and other duties as assigned.

August 1997 – September 1999 Arkansas/Oklahoma Divisional Headquarters of The Salvation Army

Oklahoma City, Oklahoma (January 1999 – September 1999)

Position - Administrative Assistant to the Development Department

Administrative assistant to Public Affairs Manager and two Capital Development Directors.

Composed and processed letters to attorneys, corporations and individuals;

Processed gifts of money received for grants submitted.

Coordinated meetings and appointments.

Managed donor database and created new databases as needed.

Donor research for grants via internet.

General office duties such as filing, process incoming/outgoing mail, filing, purchase of office supplies and renewal of periodicals, etc.

Arkansas/Oklahoma Divisional Headquarters of The Salvation Army

Oklahoma City, Oklahoma (August 1997 – December 1998)

Position – Secretary to the Divisional Secretary

Received and processed Liability and Workers Comp insurance claims.

Processed bequests to The Salvation Army received from Wills and Trusts which consisted of handling large amounts of money received and allocation to the various funds.

Managed documents (Division Orders, Mineral Deeds, and Land Leases) for gifts received from Wills and/or Trusts.

Processed and allocated royalty checks received from oil and gas wells.

Created and maintained Estate/Trust Ledger database.

Composed correspondence to attorneys, oil and gas companies and consultants.

Corresponded via letter and telephone with attorneys regarding lawsuits and claims

Coordinated business travel reservations including flights, cars, and hotels

General office duties - Filing and receptionist for the department

May 1996 - August 1997 Doster Insurance Agency, Oklahoma City, Oklahoma

Position - Assistant Office Administrator

Process insurance premium payments from customers.

Generate policy changes per request of policyholder.

Compose correspondence to policyholders and prospective customers.

Create databases in Excel and Access.

Assist in the training of new agents in the use of company programs.

General office duties - Filing, processed external and internal mail; maintained office supplies and postage machine.

April 1993 - May 1996 Preferred Risk Group, Oklahoma City, Oklahoma

Position - Executive Secretary/Claims Secretary

Oversee claims department.

Accept and process liability, property and workers comp claims including processing and dispersing checks on claims.

Composed correspondence to claimants and policyholders.

Trained and supervised claims clerical personnel in proper claims procedures.

Trained adjusters on new claims procedures and computer entry.

Assisted the Claims Manager by composing all correspondence; prepared office budget; processed all necessary paperwork on claims to be subrogated and forwarded to attorneys for necessary handling; corresponded with attorneys by letter and daily by phone on subrogation files and claim lawsuits.

Prepared and submitted arbitration papers/evidence to Arbitration Forum.

Processed ISO Claim Search information and Assets Search on claimants.

General office duties - Order supplies/forms, filing, maintained petty cash, maintained postage machine, assisted with answering the telephone.

EDUCATION:

Diploma - Piedmont High School, Monroe, North Carolina (Majored in Office Occupations/Business)

Continuing Education Courses with certificate of completion:

“A Manual of Style (letter writing and grammar) (8 hours)

“Fundamentals of Filing, Writing Office Policies & Procedures" (8 hours)

“How to Communicate with Others” (telephone etiquette) (8 hours)

“How to Get Along With Others in the Workplace” (8 hours)

“How to Handle Stress" (8 hours)

“Basic Computer Skills” (8 hours)

Microsoft Windows XP Professional Courses – Excel, Access, PowerPoint, Outlook (32 hours)

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