Customer Service Team Member

Joshua Harrison

Email: ************@*****.*** Phone: 440-***-**** Cleveland, OH

EXPERIENCE

- Team Member Cleveland, OH

Location: Sheetz Nov. ’24 – May ‘25

Responsibilities: Provided fast, friendly service to customers while maintaining a clean and safe store environment. Prepared food and beverages, operated the register, restocked shelves, and ensured customer satisfaction.

- Overnight Handler Cleveland, OH

Location: 3D Metals Apr. ’24 – Aug. ‘24

Responsibilities: Moved, loaded, and unloaded metal products and raw materials using a crane and pallet jack, tracked and organized inventory, inspected materials and products for defects / inconsistencies, operated and monitored machinery / equipment used for processing metals, followed safety protocols.

- Truck Driver, Driver Assistant, and Dock Worker Cleveland, OH Location: Habitat for Humanity Jan. ’22 – Jan. ‘24 Responsibilities: Practiced safe driving, route planning, delivery / pickup, and documentation of donations; assisted the driver with safely loading / unloading the truck; received / sorted the donations, inspected, tracked, and managed inventory, and adhered to safety protocols.

- Delivery Driver Cleveland, OH

Location: Marco’s Pizza Dec. ’20 – Jul. ‘21

Responsibilities: Provided excellent customer service, planned and followed efficient delivery routes for timely deliveries, verified order accuracy, managed cash / credit card transactions accurately.

- RAS Associate Cleveland, OH

Location: Pull-A-Part Jul. ’20 – Jan. ‘21

Responsibilities: Organized and maintained parts inventory, ensured parts were properly labeled and stored for easy access, used tools and equipment to remove parts from vehicles as requested by customers, ensured careful handling to avoid damage.

- Cook Cleveland, OH

Location: Happy’s Pizza Dec. ’19 – Mar. ‘20

Responsibilities: Prepared and cooked all menu items, handled and stored ingredients properly, safely operated kitchen equipment including ovens, mixers, and fryers, ensured all dishes were cooked to the correct specifications, cleaned and sanitized work areas, utensils, and equipment regularly, managed orders in a timely manner.

SKILLS & EXPERTISE

- Proficient in Microsoft Office Suite (Word, PowerPoint, and Excel).

- Proficient in using email, instant messaging, and other digital communication tools effectively.

- Safety focused – able to identify potential hazards and implement preventive measures.

- Customer service oriented with a focus on creating positive experiences, resolving issues efficiently, and maintaining a friendly and professional demeanor in fast-paced environments.

Contact this candidate