Customer Service Front Desk
Resume:
Barbara Shepherd
Marietta, GA *****
***********@*****.***
Professional Summary
· Experienced Workplace Coordinator with a strong background in customer service, operations management, and team leadership. Managed cashier operations and optimized customer queue management to ensure efficient transactions and high satisfaction. Collaborated with management to disseminate promotional information and oversee financial transactions, including returns and exchanges. Assisted in hotel operations, including staffing, training, and procurement, while managing guest check-in/check-out processes and maintaining financial accuracy. Delivered exceptional customer service, resolved inquiries, and Maintained workplace safety and security protocols, ensuring compliance with company policies and regulations
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk Supervisor
Candlewood Suites-Smyrna, GA
October 2023 to January 2025
· Assisted in the pre-opening operations of Candlewood suites in Smyrna, Ga ensuring a smooth and successful launch.
· Collaborated with my managers and team, to set up hotel operations, including staffing, training, and procurement.
· Managed guest check-in and check-out processes efficiently, ensuring accurate payment transactions.
· Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
· Coordinated day-to-day operations to ensure a positive and productive work environment for employees and visitors.
· Managed front desk operations, including guest check-in/check-out, scheduling, and responding to inquiries.
· Supervise front desk and night audit staff, providing training and support.
· Delivered high-quality customer service, addressing guest inquiries and concerns with professionalism.
· Work jointly with the housekeeping and maintenance departments to increase and maintain excellent guest service
· Assisted in recruiting and onboarding a team of employees to meet operational needs.
· Ensured compliance with local regulations and brand standards during the pre-opening phase.
· Contributed to a successful opening that led to positive outcomes, such as high occupancy rates, positive guest feedback, or revenue.
Technical Support
Expert Concentrix-Atlanta-GA
September 2022 to May 2023
· Provided comprehensive technical support to customers, efficiently resolving issues through both inbound and outbound communication channels.
· Utilized call flow guides effectively to address and answer customer queries, ensuring a high level of service and satisfaction.
· Maintained accurate records of customer interactions and data retrieval by diligently tracking and documenting information in relevant databases.
Assistant Property Manager
FirstService Residential-Atlanta, GA
April 2017 to September 2022
· Addressed and resolved resident inquiries and issues, ensuring prompt and effective communication.
· Coordinated logistics for move-ins, move-outs, and deliveries, while maintaining building security protocols.
· Collaborated with teams to organize office events, meetings, and activities, ensuring smooth logistical execution.
· Assisted with employee onboarding, training, and coordination of workplace services such as mail distribution, office supplies, and maintenance requests.
· Coordinated day-to-day operations to ensure a positive and productive work environment for employees and visitors.
· Maintained workplace safety and security protocols, ensuring compliance with company policies and regulations.
· Supported vendor relationships and managed service requests to ensure optimal workplace conditions.
· Managed front desk operations, including guest check-in/check-out, scheduling, and responding to inquiries.
· Managed vendor relations and enforced community safety procedures, alongside processing HOA payments and overseeing staff schedules and payroll. Front Desk Supervisor
Country Inns & Suites-McDonough, GA
December 2013 to March 2017
· Managed front desk operations by ensuring efficient guest check-in/out procedures and accurate payment processing.
· Coordinated day-to-day operations to ensure a positive and productive work environment for employees and visitors.
· Maintained workplace safety and security protocols, ensuring compliance with company policies and regulations.
· Delivered high-quality customer service, consistently resolving guest concerns and inquiries to maintain satisfaction and retention.
· Increased hotel bookings by 25% within the first year by implementing targeted sales strategies. Front Desk Agent/Night Auditor
La Quinta Inn-Norcross, GA
August 2009 to December 2013
· Managed guest check-in and check-out processes, confirming payment methods while upholding a high standard of customer service.
· Delivered exceptional customer service by resolving employee and guest issues in a timely and professional manner.
· Maintained workplace safety and security protocols, ensuring compliance with company policies and regulations.
· Maintained financial integrity by verifying the accuracy and balance of credit card transactions and cash deposits.
Cashier Supervisor
TravelCenters of America-Cartersville, GA
January 2006 to June 2009
· Managed cashier operations and optimized customer queue management, ensuring efficient transaction processing and satisfaction.
· Coordinated with management to effectively disseminate promotional information and oversaw the accuracy of various financial transactions, including returns and exchanges. Sales Associate/Cashier
Ross Dress For Less-Cartersville, GA
November 2005 to January 2006
• Use all Store equipment, including PDTs, registers and PC.
• Managed cashier operations and optimized customer queue management, ensuring efficient transaction processing and satisfaction.
• Performs daily assigned sizing and recovery.
• Perform markdowns and stocking.
Leasing Consultant
5401 Chimney Rock Apts.-Houston, TX
March 2003 to November 2005
· Facilitated lease acquisitions and renewals by presenting property features to potential residents, tailoring solutions to individual needs, and providing exceptional customer service to foster lasting tenant relationships.
· Analyzed local housing market trends to inform and adapt leasing strategies, ensuring competitive positioning and tenant satisfaction.
· Negotiation and Closing Skills.
Front Desk Agent
Marriott-Houston, TX
May 2000 to February 2003
• Managed guest check-in and check-out processes, confirming payment methods while upholding a high standard of customer service.
• Delivered exceptional customer service by resolving employee and guest issues in a timely and professional manner.
• Maintained financial integrity by verifying the accuracy and balance of credit card transactions and cash deposits.
Education
Associate's degree in Business Administration
Texas A&M University Houston - Houston, TX
August 1989 to May 1992
Diploma in General Studies
John F. Kennedy High School - Mound Bayou, MS
August 1983 to May 1988
Skills
• Office experience
• Management
• Microsoft Excel
• Hotel management
• Accounts Receivable
• Opera
• Cash handling
• Payroll
• Typing
• Computer skills
• Sales
• Outside Sales
• Communication skills
• Microsoft PowerPoint
• Cash register
• Night audit
• Hospitality
• Microsoft Outlook
• English
• Administrative Experience
• Scheduling
• ADP
• Phone etiquette
• Data Entry
• Guest Services
• Hospitality management
• Guest relations
• Customer Service
• Microsoft Windows
• Front desk
• Hotel experience
• Organizational skills
• Retail
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